Ready to Rent Management Omdömen 

I purchased a property in Easington from ReadyLet Properties in August 2024, which was immediately placed under the management of Ready to Rent Management. While these two companies present themselves as separate entities, they are effectively the same – same owners, same staff, and tightly intertwined operations. One sells refurbished properties, and the other manages them post-sale. My experience with both has been deeply troubling.

As a foreign investor, I had to rely on photos, videos, and the company's assurances that the property had been professionally refurbished. The sale was rushed, but I initially assumed this was normal. However, what followed was six months of absolute chaos.

Although a tenant moved in almost immediately, I didn’t receive any rental income for the first three months. I was constantly given excuses – wrong bank details, delayed payments, missing rent – none of which held up. The designated point of contact, Jennifer, never replied to a single email during the entire time. I always ended up dealing with someone else in the company, often getting contradictory or vague answers.

When I finally received some rent after three months, deductions for repairs (like fixing a boiler and windows) were already being made – despite the fact that the property was supposedly newly refurbished and under a 6-month warranty. When I complained, I was told it was a mistake and that I would be reimbursed. Yet for the next several months, repair charges kept being deducted, and I had to repeatedly argue and chase the agency just to enforce the warranty they promised.

Communication was appalling – slow, evasive, and unhelpful. Things became clearer when a staff member accidentally sent a group email to around 150 clients, exposing their email addresses. We began comparing our experiences and quickly found that many others had gone through the same: unpaid rent, false repair charges (several tenants had confirmed that no repairs were even done), and very questionable tenants placed in their properties.

To make things worse, the agency withheld my rent for August for six months – only sending it after I threatened legal action. Then, just before I switched to a new management company, a window was broken at the property.
Not only did the agency fail to notify me or take any real action, they had the audacity to charge me for boarding up the window – a job that was actually done by the tenant herself. They provided no evidence that they did anything, yet still billed me.

These companies operate with complete disregard for transparency, accountability, or even basic professional standards. Their practices are misleading, their communication is non-existent, and their behavior borders on fraudulent. I cannot understand how they are still in business.

If you're considering working with Ready to Rent Management or ReadyLet Properties – don't.

They are deeply untrustworthy, and based on my experience (and that of many others), they will cause you nothing but stress, lost income, and frustration.

This is an honest and factual review written after six months of ownership of a property purchased through Ready Let under their "Landlord Sales” and managed under Ready to Rent, I deliberately waited this long in the hope that things would improve, but they have not, I have since moved agency. My understanding is Ready Let deal with the sales, once the property has been purchased, you move over to Ready to Rent Management who deal with the managing of the properties, but they are part of the same umbrella. Ready to Rent Management have now merged with Property Box, so beware if you are using Property Box, i'm not sure if PB knew how fraudulent Ready Let / Ready to Rent Management are.

Ready Let’s website states: "All properties have been inspected before sale, and we will ensure that all necessary certificates are in date and the property is to a minimum of the Durham Decent Homes Standard, and also to the standard for the current selective licensing conditions, at the point of sale." Given this statement of fact, I assumed I was in safe hands. Unfortunately, the reality has been quite the opposite.

Issues arose almost immediately. In the second month, I was arbitrarily deducted £65 for the removal of broken glass—without any supporting evidence. I requested proof, which took weeks of chasing before I finally received an unverifiable photo with no timestamp. Deducting money from landlords without clear, documented proof is unacceptable.

The second month’s rent didn’t arrive at all, and Ready to Rent Management made zero effort to communicate why. After weeks of relentless chasing, I was finally informed—after significant delay—that my property required several thousand pounds worth of repairs to meet Selective Licensing requirements.

This is where Ready Let’s claims completely fall apart. They explicitly state that all properties they sell are inspected and compliant at the point of sale—so how is it possible that within just two months, my property suddenly required extensive work? Clearly, no meaningful inspection took place, or they knowingly misrepresented the property’s condition, or the Selective license works were not required at all.
I challenged this over several frustrating weeks of email correspondence with Gill, the director, whose responses demonstrated a complete inability—or refusal—to grasp the fundamental issue. The level of incompetence was staggering, and it felt like an endless battle to get a straight answer. Eventually, to bring the ordeal to an end, I reluctantly agreed to have one month’s rent deducted for the repairs. Since ownership, I have not received a full month’s rent, that is how bad it is. I have been charged for CP12’s that didn’t happen, for replacement of broken doors, repairing holes in walls and boiler breakdowns, all without photographic evidence or proper invoices.

Throughout my dealings with Ready to Rent Management their communication has been consistently appalling. They fail to deliver on their promises, do not inspect properties before selling them, deduct rent without notice or justification, and refuse to provide itemised invoices for works supposedly carried out. If you want a genuine hands-off investment, I beg you to stay far away from Ready Let & Ready to Rent Management. Their business practices are, at best, negligent and, at worst, deliberately deceptive and fraudulent.

Disturbingly, I have since discovered that many other landlords with Ready Let & Ready to Rent Management have experienced identical issues—missing rent payments, unexplained deductions, unverifiable repair work, and bogus callouts. This is just the tip of the iceberg; I know this because they mistakenly sent an email to all landlords without blind copying us all, a clear breach of GDPR.

To summarise, my experience with Ready Let and Ready to Rent Management has been awful, stressful and time consuming. Initially, I assumed I had simply been unlucky with a problematic tenant. However, as I have now heard the same stories from 100+ other landlords, it is now clear that Ready Let & Ready to Rent Management are scammers, siphoning money from Landlords every month for repairs that never happened.

I cannot emphasise this enough - Do not trust them - Do not invest with them - Avoid this company at all costs.

So, a merger with My Property Box?
Lets hope MPB understand what they are taking on, dozens of substandard, neglected houses. I have never met a more unpleasant pair as the two men who worked there. Aggressive, obstructive, bullying and downright rude. I hope they haven't been merged too. The industry doesn't need people like them in it. Good Riddance Ready to Rent

The problems start when you move over to the lettings side, the communication is almost non-existent & unprofessional. Emails are not answered and when they are with no substance. Ready Let will say the lettings side is their sister company.

You have to chase constantly for the rental payments which are never paid in full. Most months the rent falls short, on average about £50, there are spurious maintenance charges which are not backed up with any evidence. Emails are only replied to when you start getting aggressive.

During a storm a couple of years ago, tiles were ripped off my BTL roof and I asked for pictures to back up the repair costs, I thought this was a reasonable request.
The staff were quizzing me why, and were very resistive but eventually sent them. Unfortunately, they'd used photos from a different property, definitely not mine.

I had a tenant that did a bunk, and it was only after not receiving any rent for about 3 months that I contacted them and they didn't even have a clue that the rent wasn't being paid!

Ready Let emailed all their 180 or so landlords with everyone on copy (apparently not a data breach!). The communication between the landlords since has revealed that the majority have been having the same issues. The yields advertised of 10% are quite simply a total lie.

Buyer Beware! Please do not make the same mistake. If you want to invest in property up North, there are much better options out there.

This Rental Agency is the most inept, incompetent, useless and carless letting agent that I have ever had the misfortune to employ and I currently employ a further four and therefore have positive experiences to compare this shambolic example of a company to.

In the four years I employed them in my opinion they haven’t undertaken any pre, post or intermediate property inspections. I know this as I have asked for proof and they have been either unable or unwilling to provide this proof which is usually standard practice for good letting agents to provide. They were either unable or unwilling to identify which Tennant had damaged my property Obviously due to lack of inspections they would be unable to pinpoint the culprit.

I also had a disproportionate quantity of maintenance repair charges (most months) and they were again unable or unwilling to provide receipts, documentation or photographs. And they actually stated it was due to GDPR that they could not provide the requested documentation. Other good agents do this as standard practice.

Any telephone messages or emails requesting clarification on any issues I had were rarely answered and at the time of writing the telephone messages were never ever answered. I was later informed by the woman I was leaving messages with that office I was calling was in fact just a telephone answering agent service and not a readylet office.

During one extended period covering multiple months when I was seriously ill and in intensive care there was no rent forthcoming and no explanations why, no proof of the tenant being chased up or any enforcement action being taken against the Tennant. I still to this day have no resolution on this issue.

In the four years that this company has managed my property the one and only good thing this company has done for me was the sending of an accidental data breach email in which hundreds of their client landlords were all accidently copied in which has resulted in hundreds of disgruntled landlords being able to communicate with each other and a WhatsApp group being set up where we could all share our experiences of this terrible company. I am utterly shocked by the magnitude and downright failure of this company in its duty of care to both its clients and tenants. The specifics of which aren’t really for me to divulge.

I can predict they will respond to this review with their standard weasel words of “ we are sorry you feel this way” “ we do carry out inspections” we do reference the tenants” “ all maintenance charges were fully legitimate”

Well all I have to say to that is “Where is the proof” in the four years you have provided me with NOTHING at all except aggravation and stress.

Really dreadful experience with Ready to Rent Management. They sell you the dream, you buy a property through their sales arm and then transfer over to the lettings arm. This is when the issues start!

Full rents rarely received, spurious charges for repairs which are not backed up, tenants not checked and properties not checked. You have to chase and chase and become increasingly aggressive to get a response. I'm still stuck with a tenant who owes 3 months rent because Ready Let did no checks.

Do NOT sign up with these people. There is far better out there who won't lie and rip you off.

Please stay away from these. They take rental money from the tenant or the council and not pay the landlord in full. They deduct money for phantom repairs. There is poor communication resulting in unhappy tenants, mis-managed property and lies. Worst decision of my life was to have Ready to Rent manage my property !
Stay Away from them!

Buying Experience: The purchase process was straightforward, with good communication. However, if you’re considering buying from them, I strongly advise seeing the property in person or arranging a thorough walk-through—photos can be very misleading. Also, use your own solicitor and get a survey done. After completing the purchase and visiting the property, I was shocked at the condition of certain areas, especially considering it had supposedly been recently renovated.
Letting Experience: Absolutely appalling. Communication is the biggest issue—they rarely respond to emails and seem uninterested in addressing problems. There’s no transparency regarding tenants, no regular property checks, and tenants appear to have free rein to cause damage or make unauthorized alterations. These were just my personal experiences.
I strongly recommend doing thorough research before buying or renting through this company.

My son lives in a house in easington full of rats broken boiler after him phoning multiple times and me phoning multiple times keep saying we will tell mantince nothing gets done keep away from them take rent money but do nothing

Avoid this company, I have been with them for 2 1/2 years and made 4% R.O.I maximum "If" I can sell the property for it's purchase price. These people are committing fraud by charging for work that has not been carried out, both before you purchase and most months afterwards. You will be charged for something that doesn't need doing or has not been done. Also they do not carry out the inspections on your property they say they do. They always have an excuse for not paying the full rent. I only found out after being charged 4 months in a row for the same job, although I had my suspension something was not right for some time. I wrote to my tenant directly to find out what had been going on. I have now sacked them.

The ready to let team are always there to support and offer a world class customer service