Store staff was rude and unhelpful. Especially Ali Dinesh. I understand furniture comes damaged. The store should understand people don’t like it. It seems they’d like you to accept whatever you’re de... Se mer
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Det här tycker kunderna
The salesperson, Eric, helped me view furniture on a previous visit. He recalled the furniture I was interested in. Yesterday I made two purchases and in another month or so, I expect to make sever... Se mer
Spoke to Kevin at the lake grove store who referred me to Renee next door at the outlet. Store she could not have made it easier showed me around different choices didn’t try to sell me something I di... Se mer
Företaget har svarat
I have visited the Raymour Outlet several times over the past year and a half. I have always had a very welcoming and no pressure experience with any and all staff! My salesperson is Pedro who h... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Kontaktuppgifter
3148 Middle Country Road, 11755, Lake Grove, NY, USA
- 6313893900
4,5
Utmärkt
90 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 0 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Store staff was rude and unhelpful
Store staff was rude and unhelpful. Especially Ali Dinesh. I understand furniture comes damaged. The store should understand people don’t like it. It seems they’d like you to accept whatever you’re delivered.
10 augusti 2026
A pleasant experience
The salesperson, Eric, helped me view furniture on a previous visit. He recalled the furniture I was interested in. Yesterday I made two purchases and in another month or so, I expect to make several more purchases.
26 juli 2026
Fast and friendly customer service.
We received notice that an order was ready for pick up. As soon as we walked in a sales rep directed us to the customer service desk. Our order was confirmed. We were in and out in less than 5 minutes. We drove around back and our order was brought out before we parked the car.
30 maj 2026
The selection of furniture available…
The selection of furniture available was excellent. The sales rep Kevin McCormack was easy to work with and very knowledgeable about your products. The store was clean and well designed.
30 maj 2026
Excellent service the salesman was very…
Excellent service the salesman was very knowledgeable
7 mars 2026
Paola our salesperson was great to work…
Paola our salesperson was great to work with. Knew all the sectionals that would work for us and could tell us all about them.
1 oktober 2025
Salesman was excellent and helpful
24 augusti 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Dear Cheryl,
Thank you for sharing your experience with us! We are happy to hear that our salesman gave you great service. Your satisfaction is very important to us, and we’re glad we met your expectations.
We really appreciate your 5-star rating and your kind words. If there’s anything else we can do for you, please let us know. We look forward to helping you again in the future.
Best regards,
The Raymour & Flanigan Team
Eric and Paulette were extremely…
Eric and Paulette were extremely helpful and very nice
11 augusti 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Hello Patricia,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Eric and Paulette were able to provide you with such a positive experience. Our team strives to offer the best service possible, and it's always rewarding to know when we've succeeded.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Good Experience
Once the purchase was made, things were expedited quickly. Received free delivery. Sales reps were polite. Only seedy thing, made known later to me on the purchase of a bed, is they offer you a mattress cover for a $100. I bought it only to return it unopened 2 days later because I could get a superior cover for less than half the price. The manager had to sign off on the return because their 120 try out on the mattress becomes void without their cover. I can understand their reasons but there was a
hint of deceitfulness in the way it was presented....
17 juli 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Hello A.C.,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience with our sales representatives and appreciated the expedited delivery service.
We apologize for any confusion regarding the mattress cover policy. It's important to us that our customers feel fully informed about their purchases, and we regret if this was not the case. Your comments are valuable, and we will use them to improve our communication and ensure clarity in the future.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your business and hope to serve you again in the future.
Best regards,
The Raymour & Flanigan Team
Eric the salesman was nice n polite and…
Eric the salesman was nice n polite and did everything to help us and accommodate us very nice gentleman
19 juli 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Hello Catrina,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Eric provided you with such excellent service. It's wonderful to know that he was able to assist and accommodate you so well. We strive to ensure all our customers feel valued and supported, and your feedback is a great testament to our efforts. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
We were greeted upon entering the store…
We were greeted upon entering the store even though it was late and close to closing time. The employee was attentive, helpful, and spent his time assisting us. We located the furniture we wanted and the entire process to purchase was effortless and professional from start to finish. I would highly recommend this store to purchase furniture. The employee that assisted us was knowledgeable and friendly and made the entire experience positive.
15 juli 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Hello Scott,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive visit to our store, especially during the late hours. It's wonderful to know that our team member was attentive and helpful, making your shopping experience effortless and professional. We strive to provide knowledgeable and friendly service to all our customers, and your feedback is a great testament to our efforts. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Best regards,
The Raymour & Flanigan Team
Our salesperson named Eric was very…
Our salesperson named Eric was very helpful and kind.
25 maj 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Dear Patricia,
Thank you for taking the time to share your experience with us. We're delighted to hear that Eric was able to assist you with kindness and helpfulness during your visit. Your feedback is incredibly valuable to us as we strive to provide the best service possible.
If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Sales person was excellent made it a…
Sales person was excellent made it a pleasant experience
19 maj 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Dear Susan and Steve Ruconich,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our sales person was excellent and that it made your visit pleasant. Providing exceptional service is something we strive for, and it’s always rewarding to know when we’ve succeeded.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering the best possible service to all our customers. If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
We love to go there for any kind of…
We love to go there for any kind of furniture we need. The one person Eric is such a gentleman and very nice behavior to explain every little thing. He takes care customers very politely and helps to find out the right stuff !!!. Thanks Eric….
6 mars 2025
Omdöme utan inbjudan
Svar från Raymour & Flanigan - Lake Grove Outlet
Hello Jyoti,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoy visiting Raymour & Flanigan for your furniture needs. It's fantastic to know that Eric has made such a positive impression with his courteous and helpful service. We will be sure to pass along your kind words to him.
We truly appreciate your support and look forward to welcoming you back for any future furniture needs. If there's anything else we can assist you with, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Poor customer service when there was a problem.
Called Store after unboxing item. There is noticible bubbling in the surface. The veneer isn't wood,it's contact vinyl. The store wants me to load this back up, drive 45 mins to the store, unload,then reload and hope this one is good when I get home. All the while I do not have a bedframe. Where is the customer service. Now I m stuck with a bedframe that looks like CRAP.
28 januari 2025
Svar från Raymour & Flanigan - Lake Grove Outlet
Dear Thomas,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your bedframe and the inconvenience it has caused. This is not the level of quality or service we strive to provide, and I understand your frustration.
We would like to make this right for you. Please reach out to our customer service team at your earliest convenience, so we can discuss a more convenient solution for you. We are committed to ensuring you are satisfied with your purchase and experience with us.
Thank you for bringing this to our attention, and we hope to resolve this matter promptly.
Sincerely,
Raymour & Flanigan Furniture and Mattress Outlet
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