Raft Furniture Omdömen 

I was recommended the easy clean fabric as I own several pets. Dirt marks are easily removed and after nearly a year my sofa still looks new.

Wail and the team at Raft Furniture Westfield Sheppard's Bush were nothing short of incredible. They were kind and welcoming upon our entrance to the store and had a wealth of knowledge to share with us at just the right level. We were in need of a sofa ASAP due to our living situation and a floor model was a perfect fit for us. The team was able to understand our need and concern and were able to expedite the delivery of comfort to our new home. I'll always be grateful to the Raft team and will be back for our next sofa + will never stop recommending. Thank you!

I’d like to start with the positives:

The sofa I ordered is high-quality and very comfortable.

The staff at the Richmond store were professional, knowledgeable, and friendly.

Unfortunately, the positives end there. While the final product met expectations, my experience dealing with Raft’s logistics and customer service teams was extremely disappointing.

The day before my scheduled delivery, I received a call informing me that a required part for my sofa was delayed. They offered to deliver a loan sofa, but no timeframe was given for when my actual order would arrive, which I found frustrating—especially as I was only notified the day before delivery. This lack of communication set the tone for the rest of my experience.

Eleven days later, my sofa was finally delivered. However, during assembly, the delivery team accidentally marked one of the cushions with permanent black marker. They informed me of the damage as they were leaving and assured me that someone would come to clean it. My sofa is a very light color—almost white—so I immediately doubted this would work.

As expected, the next day a team came to attempt cleaning, but they quickly realized it couldn’t be fully removed without professional equipment. They took the cushion away, leaving me without a complete sofa.

About a week later, I received an email saying they would remake the cushion cover and send it as soon as possible—again, with no timeframe provided. I asked if they would consider offering compensation for the delays and the hassle, as I had already rearranged my work schedule multiple times to accommodate weekday visits.

Another week passed, and I was informed that the fabric for the replacement cushion was delayed for an additional 2.5 weeks. They offered to return the “cleaned” damaged cover in the meantime. I didn’t reply, as by this point I was tired of the back-and-forth—but they showed up at my apartment anyway. Luckily, I happened to be home, or that would have been yet another wasted delivery attempt.

At the time of writing this review, it has been six weeks since the original cushion was taken away. I still have not received the new cover, despite being told it would be ready two weeks ago. I’ve also received no updates and no compensation for the repeated delays, inconvenience, and rescheduling.

What made the experience worse was the attitude of their customer service team. At no point did anyone seem genuinely apologetic or concerned about the inconvenience caused. Communications felt perfunctory, as if delays and damage were just routine and unimportant.

It’s a real shame because the end product and the in-store staff are excellent. But due to poor communication, repeated delays, and a lack of care from their customer service team, I cannot recommend buying from Raft.

Take your hard-earned money elsewhere.

We bought a chaise sofa in February and we have been disappointed with the cushions. They sit proud of the sofa, meaning that you fall off the chaise part of the sofa and it is uncomfortably hard to sit on. This is our second sofa from Raft and we are very pleased with the other one. We contacted customer services and they told us to give it time for the cushions to sink and soften. This hasn't happened, so we contacted them again. They said to plump the cushions. We just want someone to come to look at the sofa to see if there is a fault.

We love all the furniture and accessories at Raft, all a little different. We bought sofas and dining table and love it all. Hosna in St. Albans was so helpful and kept us up to date on everything and had really good suggestions when we were choosing. Everything has been delivered and the delivery team were very professional and friendly when they made the delivery.

Another great experience, welcomed by a friendly face (Kamil) very quick swift service to find a previously purchased item. The glass of prosecco didn’t hurt either!

Bilguun was great at talking through my options and the communication with the rest of the team was always great. Love the sofa now it's in place.

Elena from Raft furniture is absolutely wonderful! I bought a Raft bed, chest of drawers and 2 tables from Raft many years ago. Beautiful items. Delivery and assembly was perfect. 10 years later, I contacted the store to ask about bolts for the bed, not expecting a lot, given the time interval. Within half an hour, Elena had not only found the info, but actually found some bolts for me and posted them! There was no problem with the bed or the original bolts but it had been dismantled and I needed to send the bolts to someone to put bed back together but I was in a different city with a broken leg! To get this level of care 10 years after a purchase is phenomenal. I don’t think any other business would do this. Raft, please promote Elena! She was not just helpful but so lovely and friendly and reassuring and fixed the issue straight away! Right now, everything is difficult for me with one leg out of action and she made all the difference for me!

Imagine a sofa so comfortable that every guest compliments it, a sofa your housemates miss more than you when they move out... that is RAFT, where you truly get what you pay for.
It has lasted ten years and counting, still as luxurious as ever. Recently I moved and the L shape was no longer ideal. I contacted RAFT on the off chance they could sell me fabric to have two new cushions made, creating a separate footstool. The customer service rep Gurdeep was so helpful, I was delighted; he confirmed the fabric from my order details before responding, and said they offer this cushion service, made and delivered to your home in around a month. The price was very reasonable and the delivery was excellent also.
I have never written a review on here before but I simply had to, first to thank the incredible customer service team, and secondly to say if you are considering any RAFT furniture definitely go for it! My sister has a bed which is gorgeous and great construction quality. Also they sell lovely reclaimed teak arm tables which come in various sizes to match your sofa perfectly, something many guests comment on how clever and useful they are.
Thank you RAFT for your wonderful service and beautiful furniture! Loyal customer for life :)

The products are second to none but the highlight of our experience was the great customer service we received. In particular, Saliha was a pleasure to work with and was one of the main reasons we kept coming back and making additional purchases. Saliha was quick to resolve queries and always available. She is a real asset to the Raft family.

Great service from sales staff, logistics and deliver team.

My mum and I had a wonderful experience visiting raft. We enjoyed looking at the beautiful furniture and the customer service given by Kamil was top tier. Would purchase my future items from here!

AVOID THIS COMPANY. We spent over £10,000 with this company and have nothing but issues. We placed the order in February and even now in July we still have problems.

The wrong cushions arrived for the sofa, wrong size table, wrong scatter cushions. We paid for the interior design service to avoid these issues and have the perfect room. Instead we have had nothing but problems.
When the replacement table did arrive - it was the wrong colour and we are still waiting on the right one to be delivered.
The scatter cushions weren't ones we ordered and we were told " on this occasion we will refund them but we don't usually issue refunds".
We now have a sofa with a 3" gap down the side as the replacement sofa cushions don't fit.

We thought choosing a upmarket furniture shop we would have the perfect room with no issues. Unfortunately not.

AVOID THIS COMPANY - unless you want to waste your money

Bilguun Zorigt Assistant Manager & A Credit To Your Company Made My Experience A Superb 1️⃣. He Listened To Exactly What I Wanted & Delivered With A Big Smile & Infectious Positive Personality! I Purchased A Solid Wooden Treated Bed-frame & Two side Cabinets Of Which I am Extremely Happy About As Its Beautiful Crafted With Superior Old School Work Ethic & Attention To Detail.

I purchased my item at Westfield Branch, and the service was great. I could not find the exact sofa I wanted and Bilguun Zorigt was there to help with options and solutions.

I recently purchased my second sofa from RAFT. My first one, the Manhattan sofa, has lasted over 7 years and is still in amazing condition! The quality has truly stood the test of time, which is why I came back to RAFT without hesitation.

This time, I’ve gone for the Melrose sofa and I’m really looking forward to receiving it soon. A big thank you to Saliha at the Westfield branch for her fantastic customer service. She was knowledgeable, friendly, and made the whole process seamless. Highly recommend RAFT to anyone looking for beautifully made, high quality furniture!

The team at Raft and particularly Saliha at the Westfield store have been amazing from start to finish, explaining all options, allowing me extensive time to choose a colour and the delivery on time and by a very professional team. A great experience

The sales team (Hosna and Tony) have been super helpful and it's a pleasure dealing with them. And I adore the quality and aesthetics of Raft furniture. My new place is starting to look like a Raft showroom now!

This store is great, excellent customer service from Kamil. We love the variety and good quality homeward products they have. Highly recommend

Hosna was extremely helpful and lovely. She assisted me in choosing the model of sofa I wanted and helped me narrow done a fabric I loved. She also kept me updated during the making and delivery phases.