I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beware of ordering anything from Radley. Their customer service contact point seems to be non existent. Probably due to closing down. Placed an order a week ago and no communication of dispatch. I nee... Se mer
Beautiful bags as always, lovely quality , delivered well packed. Gutted that they are closing down. They have been one of my favourite bag makers. They will leave a void behind.
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Se mer
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Företagsinformation
Om Radley London
Skrivet av företaget
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Kontaktuppgifter
4,5
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy customer.
The whole process was very easy.
My purchases arrived in 2 days.
A very happy Radley customer.
Great service.
11 juni 2026
Svar från Radley London
We are so pleased to hear that you had such a positive experience with us! It's wonderful to know that the process was easy and that your purchases arrived so quickly. We truly appreciate your kind words about our service.
Svar från Radley London
We're happy to hear that you received your products quickly and are pleased with their quality. Thank you for your feedback.
Svar från Radley London
We're so glad to hear you appreciate the variety of choices we offer! Thank you for sharing your positive feedback with us.
Quality product
11 juni 2026
Svar från Radley London
Thank you for taking the time to leave your review - we really appreciate it!
Excellent Customer Service
I had a query about my order and customer service were very helpful.
24 juni 2026
Svar från Radley London
Thank you so much for your wonderful feedback! We are so pleased to hear that our customer service team was able to assist you effectively with your order query.
Radley
Other than the delivery not being as quick as normal my order is fantastic. I have never had a problem with any Radley products
11 juni 2026
Svar från Radley London
We're so happy to hear how fantastic your order is and that you've consistently had great experiences with our products! We appreciate your understanding regarding the delivery time.
Easy to order and delivered promptly
Easy to order and delivered promptly
Well packaged and looked like a substantial gift.
10 juni 2026
Svar från Radley London
Thank you for your wonderful feedback! We are so pleased to hear you had a great experience with us and that your gift was well-received. 💕
Svar från Radley London
We're glad to hear you're happy with the quality! We appreciate your feedback regarding the packaging and have passed this on to our fulfilment teams
Stylish sunglasses
Lovely sunglasses , second pair . Different colour . Highly recommend .
10 juni 2026
Svar från Radley London
We are so happy to hear you love your sunglasses and recommend them! Thank you for your continued support.
Where is my parcel
Where is my parcel? I have not received it! No update post placing an order on 26th of June. I have emailed 4 times already on the customer care email address. no response. Radley - do better~
10 juni 2026
Svar från Radley London
Many thanks for your Review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Have always loved Radley,and every…
Have always loved Radley,and every purchase filled me with joy.
25 juni 2026
Svar från Radley London
We are so delighted to hear that your Radley purchases always bring you joy! Thank you for your wonderful feedback.
Placed an order on the 25th of June
Placed an order on the 25th of June. The only update I have is ordered confirmed. I've been waiting since then. E-mailed customer service on the 1st of July to ask what is happening. No reply. I understand they probably have a lot of orders but still this is very poor form.
6 juli 2026
Omdöme utan inbjudan
Svar från Radley London
Thank you for your review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Svar från Radley London
We're so happy to hear that you found our website easy to use and comprehensive. We appreciate your positive feedback!
Really speedy delivery and as always…
Really speedy delivery and as always incredible quality products.
25 juni 2026
Svar från Radley London
We're so pleased to hear you're happy with your order! Thank you for your wonderful feedback regarding our speedy delivery and incredible quality products. 💖
Simple online purchase
I usually buy from the shops- Cardiff and Bridgend retail outlet. But your website is so easy to use, clear definitions of items, straightforward checkout. So sorry that Radley may be no longer. Wishing everyone the best in whatever comes their way. X
9 juni 2026
Svar från Radley London
We're so glad you found our website easy to use and appreciated the clear item definitions and straightforward checkout process. We truly value your continued support and kind words.
Svar från Radley London
Thank you for your wonderful feedback. We'll pass this on to our customer care team who will be very happy to hear it
Lovely little purse .Good quality and…
Lovely little purse .Good quality and design.So pleased with it.Thanks
9 juni 2026
Svar från Radley London
We are so pleased to hear you love your new purse and its good quality and design! Thank you for taking the time to leave us this wonderful review.
My wife is very happy with the…
My wife is very happy with the purchase.
Very good service
8 juni 2026
Svar från Radley London
We are so pleased to hear that your wife is happy with her purchase and that you received very good service! Thank you for your wonderful feedback.
Unquestionably well made product with…
Unquestionably well made product with exceptionally thoughtful design, the medium bifold wallet purse is at once playful and very functional. While providing plenty of space for cards, notes and coins, it is slim and compact enough to be held comfortably in a female hand, as well as fitting even in a small handbag. I would not had any other purse after discovering Radley's.
8 juni 2026
Svar från Radley London
We're so happy to hear how much you love your bifold wallet purse! We truly appreciate your kind words about its thoughtful design and functionality. It's wonderful to know it fits perfectly into your life. Thank you for your amazing feedback!
Received my beautiful bag without a…
Received my beautiful bag without a dust bag. When I requested one be sent, I was informed that they didn't have spares. I don't want a spare, just the one it was supposed to come with. I have several other Radley bags and know how important it is to take care of them and store them correctly when not in use. The solution I was offered was to return the bag at my own expense from Australia and hope that the exchange item (pay for shipping again) would include a dust bag this time. Appalling customer service.
8 juni 2026
Svar från Radley London
We are truly sorry to learn about your experience with the missing dust bag and the subsequent customer service interaction. We understand your frustration, especially given your familiarity with our products and the importance of proper storage. Your feedback is invaluable as we strive to improve.
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