Rachel Jackson Omdömen 

The customer service team are amazing! Sorted out my issue extremely quickly. I love the brand and am really pleased with how my purchase was dealt with by the team when there was an issue with the product.

This is a very impressive company. My daughter snapped the chain on a necklace I'd bought her and I was pleased that they had a repair service. I e-mailed, received a reply the next working day and the same day Emily arranged a replacement.

It's rare to find service like this.

great quality products and very good customer service.

The customer service from Emily in the customer happiness team was excellent.
Her responses were helpful, prompt and she resolved my order issue with care and speed. A truly fantastic representative for RJ and lived up to the title of the team.
Wonderful service and beautiful jewellery.

Corresponded with Emily after finding a defect in an amulet. I don't think I have ever had better customer service. Emily sent us a replacement with absolutely no expense or inconvenience to myself.
Truly outstanding. And my wife loves her gift!

Parcel got lost in the post and the customer service was excellent and the issue was promptly resolved.

I recently contacted Emily from the customer happiness team at Rachel Jackson over personalising the design of one of their amulets as a Christmas gift. Together with the care of Daisy from the design team they took such effort to design the piece I had envisioned. It is rare to find this level of care and attention to detail and I would like to pass on my sincere thanks to Emily and Daisy.

Like all the comments below my experience with dealing with the lovely Emily, Customer Happiness Manager at Rachel Jackson, was amazing. I thought I had lost an earring during the Christmas festivities and she was very quick and helpful at finding me a replacement. Another reason why everyone should buy their jewellery from Rachel Jackson.

Brilliant Customer Service from this Company. Part of my order was missing and I had an immediate response in answer to my email and the missing item was sent out by special delivery the very next day. Thank you.

Wonderful experience with Emily from Rachel Jackson Extremely helpful & so prompt Much appreciated

I was distraught when I accidentally dropped my mini T bar charm from my necklace which disappeared under the fireplace never to be seen again. I made a quick call to the lovely Emily at Rachel Jackson who checked the stock, sent me an invoice and it was ordered within the hour for next day delivery. So happy to have my favourite necklace back in one piece in time for New Year's Eve!

The Customer service Emily provide is kindest ever !Thankýou

Having run customer support operations at various e-comm companies and groups for 20 years, I can recognise top-notch customer service when I see it. This was handled beautifully - hats off to the company and specifically to Emily in the Customer Happiness team.

Fantastic customer service experience with Emily, so quick, friendly and helpful. It's rare to come across these traits with businesses nowadays, would highly recommend :-) xxx

I’m very impressed with the prompt help and response shown me by Amber and by her courtesy and patience in quickly resolving the issue. Outstanding customer service I greatly appreciate.

Service was above and beyond with the fabulous assistant coming in last minute to help out when she doesn't even work in sales! The whole experience shoping in Liberty department store with this brand was exceptional 👏🏻

I made an Enquiry With RJ Customer Services today and was looked after wonderfully by Daisy. Not only was the response very quick (especially for a Friday afternoon!), but, as always with RJ customer service, it was dealt with in a very friendly and efficient manner. A few other companies could learn a thing or two from you guys, Thank you

Outstanding customer service. I ordered two of the same necklace to gift to friends for Christmas and was notified after the order that only one was available and did I want a refund. Emily, Customer Happiness Manager later contacted me to say she spoke to one of their concession stores and had managed to get hold of one for me. I didn’t ask her to, she just went out of her way to. How customer service should be. Thank you!

I had to fly out of the country and was not able to pick up my order - the RJL team had my beautiful necklace sent over to my address halfway across the world in 2 days (!) in immaculate condition, no questions asked. I cannot be more grateful to Emily and her wonderful team for their kind, empathetic hospitality and willingness to go above and beyond to rectify any issues. As a fellow professional working with customer experiences, I certainly know and appreciate world-class customer service when I see it. Along with their sophisticated and breathtaking designs, Rachel Jackson London is undoubtedly a fantastic brand wholly proven worthy of championing.

I had a problem with my necklace, which was surprising as I’ve bought necklaces for friends and family without any issue. However Emily was fantastic she responded quickly and resolved the matter by replacing my necklace. The customer service was really positive, proactive and friendly. Really pleased to be back wearing beautiful jewellery from Rachel Jackson.