It's been three months now my deposit has not been refunded yet. AVOID this company at all cost. Update: I have been renting from Quick Drive for several occasions but never happened to beg my depo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Refusing to refund the deposit. About 3 weeks ago they said it will take a few days to process. Time has passed, no money in my bank account. And now they stopped communicating at all. They are just t... Se mer
The experience was excellent. Service provided by all the staffs was great. And the provided car was very clean and neat. Not like other companies, they provided the deposit refund also on time. Hap... Se mer
Företaget har svarat
Very poor experience and bad behavior of all the stuff they take from me 1500 aed and didn't block this amount and give it back after a lot of messages they return through western union less money bea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Quick Drive is a UAE-based car rental and leasing company dedicated to delivering reliable, flexible, and customer-focused mobility solutions across all seven emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We cater to a broad customer base consisting of residents, tourists, business travellers, and corporate clients who require convenient and cost-effective transportation options. Our services range from daily and weekly short-term rentals to monthly and long-term leasing solutions, offering practical alternatives to vehicle ownership while maintaining competitive market pricing. Our diverse fleet includes economy and compact vehicles for budget-conscious customers, comfortable sedans for everyday commuting, spacious SUVs and crossovers for families and group travel, and premium vehicles for executive and special-use requirements. All vehicles undergo regular maintenance and inspections to ensure safety, roadworthiness, and performance in accordance with UAE regulations. Customers can easily reserve vehicles through our online booking platform or by contacting our support team directly, with options for vehicle pickup or delivery across major locations to enhance convenience. We aim to provide clear rental documentation, defined terms and conditions, and structured processes designed to ensure transparency throughout the rental period. Our operational focus is centered on service efficiency, responsive communication, and maintaining a seamless rental experience from booking to vehicle return. We continuously evaluate customer feedback shared through platforms such as Trustpilot to identify areas for improvement and strengthen our service standards. At Quick Drive, our objective is to build long-term customer relationships by upholding professionalism, accountability, and consistent service quality while adapting to the evolving mobility needs of individuals and businesses throughout the UAE.
Kontaktuppgifter
Al Jaddaf, Jaddaf Heights Building Shop # 1 - Dubai, Dubai, Förenade Arabemiraten
- +971505259245
- support@quickdrive.ae
- www.quickdrive.ae
2,4
Dålig
35 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Refusing to refund the deposit
Refusing to refund the deposit. About 3 weeks ago they said it will take a few days to process. Time has passed, no money in my bank account. And now they stopped communicating at all. They are just thieves.
15 april 2026
Omdöme utan inbjudan
They are scammers not returning the…
They are scammers not returning the refund
10 april 2026
Omdöme utan inbjudan
Avoid at all costs - This is a SCAM!
Avoid at all costs, this is a scam!
They don't refund your deposit and don't get back to you.
7 april 2026
Omdöme utan inbjudan
It's been a month and a half since I…
It's been a month and a half since I returned the car, and I still haven't received my deposit back. The deposit was supposed to be returned within a month. The company doesn't respond to messages. The rental experience itself was good, when I returned the car, the person said everything was fine, but I still don't have my money.
15 februari 2026
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
Thank you for your feedback. We are glad to hear that your rental experience itself was good, but we sincerely apologize for the delay in your deposit refund.
Please note that deposit refunds are processed as per our standard procedure; however, in some cases delays can occur due to bank processing times, system updates, or administrative reasons. This is not intentional, and we do not withhold customer funds unfairly.
We appreciate your patience and understanding.
--Quick Drive Team
Before using Quick Drive Rent services assume that you will not get your deposit back
Sadly I have read reviews only after Quick Drive team started to avoid my messages and play that everything is fine.
I have rented a car which was ok. The vehicle was picked up on 2026-01-22. Leaving car was also with no issues which was on 2026-01-27. Before leaving car I have asked when deposit (1000 AED) will be refunded and got answer that it will be transfer to my bank in 25 days. After term passed, avoidance started.
First they have moved me to +971 50 899 4892, and after ignorance and useless promises they even shared screenshot that deposit was refunded to my bank account. However, in reality it never came. When I reached them again, they promised to transfer my dispute to manager and check with a bank. They are still checking...
Update after company response 2026-04-07: Quick drive confirmed that refund amount amount is aed 902.35 after deducting pending salik and according them transaction was processed, however 30 days passed from car return, deadline was Feb 26, 2026, today is April 7, 2026, which is 40 days late from deadline. Still no communication from QuickDrive team, no refund in my bank account and no explanation what is wrong or when I will get refund back to my bank account.
22 januari 2026
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
We are sorry to hear about your experience and understand your frustration regarding the delay in your deposit refund.
As per our records, you returned the vehicle on 27/01/2026, and according to our company policy, deposit refunds are processed after 25–30 days, subject to verification of Salik (toll charges), traffic fines, and system checks.
Regarding the screenshot shared with you, please note that once the transfer is initiated from our side, the reflection of funds depends on bank processing times, and in some cases it may take longer than expected. This does not mean the refund was not processed.
We sincerely apologize if you experienced delays in communication or unclear updates. This is not the level of service we aim to provide, and we are actively working to improve coordination between our teams.
Quick Drive Car Rental has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers. We want to assure you that all customer deposits are refunded, and we do not hold any funds intentionally
--Quick Drive Team
No han devuelto el depósito después de más de 2 meses
Nuestra experiencia con Quickdrive no fue 100% la mejor dado que nos cobraron el parqueadero en el aeropuerto, lo cual no lo hacen las otras empresas de alquiler de carro.
Adicionalmente, después de más de 2 meses de haber entregado el carro en perfectas condiciones, no nos han devuelto el depósito y no nos contestan cuando nos comunicamos con ellos.
No lo recomendamos!
28 december 2025
Omdöme utan inbjudan
One of the best car rental agencies
they are very professional and honest people and very helpful, you can trust them, thanks for Sharjah office stuff.
14 februari 2026
Svar från Quick Drive Rent a car
Thank you for your kind and thoughtful review!
We’re delighted to hear that you found our team professional, honest, and helpful. Your trust means a lot to us, and we’re especially pleased that our Sharjah office staff made such a positive impression.
We truly appreciate your support and look forward to serving you again!
--Quick Drive Team
No refund of security deposit
I booked a car from 30/Dec/2025 till 31/Jan/2026 using DiscoverCar.com. I have been following up with them since 21/Feb/2026 for refund of security deposit.
After repeated follow ups and reminders on WhatsApp and Phone calls, one of the person took my bank details and said it will be processed in 24 hours on 04/March/2026. However, I haven't received refund yet. I have provided my UAE local bank account and transfer should not take more than 4-5 hours to process.
These guys are pathetic and cheaters. Never book with them. I wish I had read reviews before booking with them.
11 mars 2026
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
We are sorry to hear about your frustration regarding the deposit. However, please note that you returned the car on 31st January 2026, and as per our company policy, deposit refunds are processed after 30 days, which means your deposit would be due around 3rd March 2026. Any follow-ups before that date cannot result in an earlier refund.
We have received your UAE bank account details, and the refund is being processed as per the standard procedure. Transfers may take a few hours to reflect depending on the bank, but rest assured the deposit will be credited.
We would also like to clarify that Quick Drive Car Rental is a reputable company, and we are not cheaters. All customer deposits are handled transparently, and we do not withhold funds intentionally.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers. We always follow our policies and ensure deposits are returned according to the agreed timelines.
--Quick Drive Team
Very poor experience and bad behavior…
Very poor experience and bad behavior of all the stuff they take from me 1500 aed and didn't block this amount and give it back after a lot of messages they return through western union less money beacose the rate was low...they are stealing money and made this very disappointing experience...don't rent from them even they are cheap ...
24 december 2025
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
We are sorry to hear about your frustration and want to clarify a few points regarding your experience.
The security deposit of 1,500 AED is always refunded according to our company policy after vehicle return and verification of any fines or Salik charges. The refund you received via Western Union may have appeared lower due to currency conversion rates, which is entirely controlled by the payment provider and not by Quick Drive. We do not keep or deduct any portion of the deposit intentionally.
Quick Drive Car Rental is a reputable company, operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers. Our staff follow strict procedures, and we have a strong record of returning all customer deposits transparently.
--Quick Drive Team
Long Wait, Empty Tank, Deposit Withheld
My experience with this rental company was extremely disappointing and frustrating.
The pickup was arranged as a “meet and greet,” yet I had to wait over an hour before receiving the vehicle. When the car was finally delivered, it had an almost empty gas tank, which was unacceptable and created immediate inconvenience at the start of my rental.
I also paid a security deposit using my credit card. After the rental ended, the company refused to return the deposit to the original form of payment and instead requested my bank account information. I was not comfortable sharing my banking details, as refunding to the original payment method is standard practice.
Because the deposit was not returned, I had to involve my credit card company. After reviewing the documentation, and after 3.5 months of waiting, I finally received my security deposit back.
The entire experience, from pickup delays to the deposit issue, was stressful and unprofessional. I will never rent a car from this company again, and I strongly encourage others to clarify all policies in writing before booking.
16 november 2025
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
We are sorry to hear about the difficulties you experienced during your rental. We understand how waiting for a car and the deposit refund can be frustrating.
Regarding the security deposit, Quick Drive Car Rental follows a standard policy: deposits are refunded after vehicle return and verification of any fines or Salik charges. In some cases, refunds may be processed to a local bank account rather than the original credit card due to banking regulations or international transfer limitations. This is not done to withhold funds, and we do not retain any customer money intentionally.
We are glad to know that your deposit was eventually returned after review with your credit card company. For future rentals, we always recommend confirming all policies and payment procedures in writing, as you mentioned, to avoid any misunderstandings.
Quick Drive Car Rental has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, serving over 50,000 customers, and we prioritize transparency and professionalism in all our services.
--Quick Drive Team
i felt great with that
13 januari 2026
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
Thank you for your feedback!
We’re so glad to hear that you felt great with our service. Your satisfaction means a lot to us, and we look forward to serving you again soon!
--Quick Drive Team
Dishonest company with rude and unprofessional staff.
I was a repeat customer, but I will never use your company again or recommend it to others — something I had done in the past. The downgrade terms were not stated in the contract, yet you refused to refund the price difference.
30 januari 2026
Svar från Quick Drive Rent a car
Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your recent experience, especially as a repeat customer.
To clarify, when the originally selected vehicle category became unavailable, we offered you an upgraded vehicle at no additional charge, which you declined. Following that, we discussed the downgrade option with you and clearly informed you that no price difference would be refunded in this case. This was communicated and confirmed before proceeding.
If you were not satisfied with these terms, the matter should have been raised before confirming the vehicle change. We ensured transparency during the discussion and provided options accordingly.
We value our repeat customers and always aim to maintain clear communication. However, in this situation, the alternatives were offered and confirmed prior to finalizing the arrangement.
--Quick Drive Team
Pague en efectivo con moneda local y el…
Pague en efectivo con moneda local y el depósito de garantía también lo deposite en efectivo ! Y me ofrecieron devolvérmelo en Un mes !!!!!!!! Tuve que dejarleso a un amigo local ! Una vergüenza ! Por otro lado el auto funcionó a la perfección cuidado y limpio !!!
10 februari 2026
Svar från Quick Drive Rent a car
Thank you for your feedback. We are pleased to hear that the vehicle was clean, well maintained, and performed perfectly during your rental.
Regarding the security deposit, our standard company policy is to refund deposits within the specified period after the vehicle is returned and final checks are completed. When a deposit is paid in cash, the refund must follow internal accounting procedures, which is why the timeframe is clearly communicated in advance.
We understand that waiting can be inconvenient, especially for visitors. However, this is a structured policy applied to all customers to ensure transparency and proper verification of any pending Salik or traffic charges.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, and has served over 50,000 customers. We do not withhold deposits, and all refunds are processed according to policy.
--Quick Drive Team
Good service and overall experience
Good service and overall experience. we rented suv for 3 weeks.
5 februari 2026
Svar från Quick Drive Rent a car
Thank you for your review!
We’re glad to hear you had a good overall experience during your 3-week SUV rental. It’s always our goal to provide reliable service and well-maintained vehicles for both short and long-term rentals.
We appreciate your trust and look forward to serving you again in the future!
--Quick Drive Team
Not receiving Refundable Security Deposit
We booked a car through DiscoverCars.com
Received the car on 21/12/2025 and made 2 payments - the balance for the car rental and the Refundable security deposit.
We returned the car on 28/12/2025
I am still waiting for a refund on my security deposit paid on 21/12/2025 (AED 1500)
I have contacted numerous of their listed numbers with no response:
+971 508994892
+971 505259976
+971 501066595
+971 501044862
I have emailed Quick Drive and DiscoverCards.com with no luck. I have reported them to the Dubai Department of Economy and Tourism Consumers Rights.
I wish I read a few reviews first, as I see this is a common problem with them
21 december 2025
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
Thank you for sharing the details of your booking. We would like to clarify the situation.
Deposits are refundable according to our company policy after vehicle return and completion of the mandatory verification period.
Please note that we do not withhold customer deposits intentionally. If there has been a delay, it may be due to internal processing or banking procedures. Multiple contact numbers are listed for different departments (operations, bookings, accounts), and sometimes responses may be delayed due to high inquiry volume, but this does not mean your case is being ignored.
You are fully entitled to raise a case with the Dubai Department of Economy and Tourism Consumer Rights. We maintain complete documentation and transaction records for all rentals and refunds and are confident in our compliance.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 customers served. Our reputation is built on fulfilling our obligations, including refunding every security deposit.
--Quick Drive Team
No deposit back again
I booked for the second time with QuickDrive. The booking was through DiscoverCar choice so I didn't know which supplier it was, before the booking was done, otherwise I wouldn't have booked with them again. Anyway, I gave QuickDrive another chance and the experience was exactly the same as last time. The car and getting and returning the car was ok. But the customer support is slow and incomprehensible. After almost three months, I'm still waiting for my deposit back. Whenever I contact support, after a few days they say "sir, we are processing your payment it will come soon". More than a month has passed since they claim they have paid back the deposit, no sign of the money and no proper answer. Quickdrive has a systematic issue with deposit returns.
29 november 2025
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
We are sorry to hear that you feel this way, especially as a returning customer. We appreciate you giving us another opportunity.
We would like to clarify that Quick Drive does not withhold customer deposits, and there is no “systematic issue” in retaining funds. All deposits are refunded according to our company policy after the vehicle return and completion of final checks. If a refund was marked as processed, it means it was initiated from our side. In some cases, international transfers or intermediary banking procedures may cause additional delays before the amount reflects in the beneficiary account.
We acknowledge that delayed responses from support can be frustrating. Our booking team and finance/refund team are separate departments, and sometimes internal coordination can take longer than expected. However, this does not mean your refund will not be completed.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 customers served. Our continued growth depends on transparency and fulfilling all financial obligations, including deposit refunds.
--Quick Drive Team
I highly recommend Quick Drive to…
I highly recommend Quick Drive to anyone looking for a smooth, reliable, and stress-free car rental experience. From start to finish, their service is professional, efficient, and customer-focused.
The booking process is simple and quick, the staff are friendly and responsive, and the vehicles are always clean, well-maintained, and in excellent condition. What truly sets Quick Drive apart is their transparency — no hidden fees, clear policies, and fair pricing.
Whether you need a car for daily use, business trips, or special occasions, Quick Drive offers a wide range of vehicles to suit different needs and budgets. Their punctuality and attention to customer satisfaction make them a trustworthy choice every time.
13 februari 2026
Omdöme utan inbjudan
Svar från Quick Drive Rent a car
Thank you for such a detailed and thoughtful review!
We truly appreciate your kind words and are delighted to know that your experience with Quick Drive was smooth, reliable, and stress-free from start to finish. It’s wonderful to hear that our booking process, vehicle quality, transparency, and customer-focused service stood out to you.
Providing clear policies, fair pricing, and well-maintained vehicles is something we take great pride in, and your recognition means a lot to our entire team.
Thank you for your strong recommendation, we look forward to serving you again for your future rentals!
--Quick Drive Team
100% Preferred Rent a car company
The experience was excellent. Service provided by all the staffs was great.
And the provided car was very clean and neat. Not like other companies, they provided the deposit refund also on time. Happy with overall service.
5⭐️
1 januari 2026
Svar från Quick Drive Rent a car
Thank you for your outstanding review and for choosing us as your preferred car rental company!
We’re delighted to hear that you had an excellent experience and that our team provided great service throughout. It’s wonderful to know you were satisfied with the cleanliness of the car and the timely refund of your deposit.
Your 5-star rating truly means a lot to us. We look forward to welcoming you again for another great experience!
--Quick Drive Team
Svar från Quick Drive Rent a car
Thank you for your kind feedback!
We’re pleased to hear that our staff made a positive impression and that your car was delivered on time without any hassle. Providing a smooth and reliable service is always our goal.
We look forward to serving you again soon!
--Quick Drive Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.