Queendancer Omdömen 48

This is a cheap Chinese factory making cheap clothes. Do not be mislead by the UK website. They use a UK domain but are based in China.
They will not accept returns after 7 days. I contacted the EU Consumer Center.

Under EU law, when you buy a product online, you have the right to withdraw from your contract within 14 days without giving any reason. This period starts from the day you receive the goods. So they should accept returns. They do not reply to emails you have to keep resending.

Avoid like the plague!! Average quality, Over-priced, and avoid refunding customers.

Purchased a dress for £65 which wasn’t too bad but not really worth that price. Unfortunately the dress was too big and had to return it. Contacted them for a return and refund which has turned out to be a tricky process. First, they offered I keep the dress and they’ll refund me £6 🤯 ! Obviously I rejected, then they offered me a refund of £18 or a coupon. As I have no desire to do business with them again I have no need for a coupon.

I’ve had to raise a dispute with my bank. The dress they sent was in tatters, loose threads everywhere. They refuse to offer a full refund. Please avoid. They will scam you too.

Be warned, they will do everything they can to avoid refunded you. Ahipping policy states the customer is responsible for return charges and no shipping charges will be returned. No where does it state you can only return to USA or china, despite advertising as a UK company. £43 out of pocket for returning the items and even if your order is late, they still wont refund you. I've also been threatened with blackmail, by threatening to post the email threads. Which is a breach in datat protection laws and blackmail is also illegal. I've also now been blocked from replying to the agent. Funny that. I've contacted my bank and trading standards, as this company is basically a scam and conning you out of money. Despite all the refunds, I paid just over £45 and then £43 for for return postage. So I've basically paid £88 for items of poor quality and that I didn't even keep. Disgrace, as inbmy previous emails, I've reported this company to trading standards and also contacted my bank to see how they can help

Ordered a dress for my daughter’s prom before reading the reviews and then super regretted our actions. The tracking information didn’t give any reassurance, took a long time and apparently came from China.
When the dress arrived it was so much better quality and appearance than expected. Made exactly to the measurements we gave. Cannot fault the dress or the quality for the price paid. Would definitely recommend as long as you have time and patience on your side.

Ordered a dress for my daughter's prom an to be fair it came in less then 3 weeks. It was however too big. Started returns process for a £112 dress, to be offered £10 refund and keep the dress, when I said no, they offered £30 refund and keep the dress. I asked for return and full refund to be told their address which is China which would of cost me a fortune. So needless to say I have taken £30 refund and now have an upset daughter and have to see if I can find someone awesome to try and alter it

I placed an order (WBQDUK9744) on the 01/03/2025 and it was fulfilled and dispatched on the 10/03/2025. Tracking information was provided, which was pretty useless as it still hasn't updated with any info, in spite of the order being delivered by Yodel today (20/03/2025). The quality of the dress is amazing and the dress itself is as beautiful as the pictures on the website! The dress was a velvet, one shoulder, olive bridesmaid dress. The material is thick and lined and my daughter looks amazing in it! We took her measurements before ordering, and while the fit is pretty good, I will be getting it taken in an inch or so, just to make it 'perfect'. I was worried about the negative reviews (which I stupidly didn't read until after I placed the order), but overall, my experience has been excellent. The tracking information/updates need some improvement but the dress arrived in good time and was of good quality, and that is what's more important in my opinion!

It was such a scam. I ordered a dress for more than £100-120 and they never delivered or sent me my money back. I tried many times to contact them but they never replied.

Where is my dress?? I have emailed without any response. Your website says 3-5 days for processing and my order placed 10 days ago!

Order WBQDUS4309

DO NOT USE THIS COMPANY! This company is a scam and legal action should be taken against them. I ordered a size 12 dress and received size 10. When I requested a refund I was told that it's a correct size they just attached a wrong label (as if). I measured myself before and after receiving a dress and I am compatible with size 12 but could not fit in this dress which is clearly size 10. When I requested for a refund I was offered a 5£ refund (dress price was 70£) and if I choose to return not only I would not receive the shipping fee I paid but would also have to pay for the return shipment even though it was their fault. Also, dress was of horrible quality.

Should be a 0 rating . I wish I had read other trust pilot reviews first . They advertise as a UK based company and it turns out they are Chinese . The dress doesn’t fit so I have asked for a refund as per refund policy , but it got turned down with an offer of a £5 voucher for a dress worth £50 plus nearly £20 shipping costs. I hope this review can help others to stay away from this company .

Awful quality. Looks nothing like the pictures on the website. They promised a refund that they were not able to give.

The reviews on the website for the dress were good but upon further inspection seems like these are largely fake reviews.

Thank you so much for all the cleaning în the house, Recomandat firma ERL..

I would give this company no stars if it was possible. I ordered a dress from them for a ball and when it arrived it had glitter falling off it everywhere from the second it came out the bag and had strange proportions in the chest area so the dress was no good even if it wasn’t shedding. This company advertises as a UK company and you don’t find out they’re actually a Chinese company until you start getting shipping information, they will NOT refund you and when you return it they will claim they can’t find your parcel and won’t allow you to speak to anyone to get anywhere. DO NOT USE THIS COMPANY

Oh I wish I had read reviews. I have been scammed. A dress was received very ooor quality falling apart sequins glued on. Bad fit. They won’t refund you. £138 wasted on something she cannot wear. I will report to stop them trading in the UK. Do not order from them you will not receive the dress in the picture.

Do not buy from this brand - they do not send you the item described (poor quality imitation of listed item) and you have to return to China at your own expense before they agree to a refund - I doubt they would then issue the refund.

If I could give 0 stars I would. The dress arrived absolutely nothing like pictured on the website. Emailed their customer service and was advised I would have to cover the cost of shipping for return which was fine. However they then gave me a fake return address, and then kept telling me it was right when I sent them evidence that it wasn’t. It’s a uk website, they had UK in their name, however everything is in China. Had I of known this when ordering I wouldn’t have bothered. They will not give me an alternative return address and without returning it, I can’t get my money back for the shocking excuse of a dress I received after paying £62 for what looked beautiful on the website.

DO NOT TOUCH.

Can’t even award 1 star. Shocking service. Do not buy!!! Waited weeks for dress to arrive. Finally came. Sizing wrong, dress nothing like the online photographs. Poor poor quality. Couldn’t return. They said I wasn’t within 7 days. I was. Repeatedly emailed them.

Literally the worst company I’ve ever had the displeasure of dealing with. Ordered a dress, didn’t turn up in the time period stated, sent them multiple emails complaining, had no response for 3 weeks until I said I was going through my bank for a refund and going to trading standards over it. Refused to cancel/refund my order because it was “against company policy” before it was eventually sent out to me, stating I could send it back when it got here for a full refund. Stay away!

Avoid this company at all costs!!! I ordered a jacket for a wedding, received it but too small. I stupidly ordered the size up which I still have not received! I emailed multiple times requesting a returns label with no reply so I just returned it to the address. They now have both jackets and I’m £130.00 down!!!!!