Quarto e Quartos Omdömen 264

We had a very bad experience with this company with bedbugs warnings in the rooms, refusing to provide us with a certificate of desinfection and refusing to reimburse the money we paid in advance. These guys retained 900 € from us, and almost provoking in the their answers, feeling safe from legal action, knowing how much it costs.
Avoid treating with them.

Cortaram a nossa água e energia sem motivo, tivemos que ir para casa de amigos.

Horrible experience. Rooms are poorly equipped for winter, their customer service is non-existent (they hang up on you, when you call and don't respond to emails if there is a problem), they come in at any given time and day into the apartment without prior notice. They put military rules in all corners of the house threatening to fine your with high amounts if you don't follow the rules, and are generally either aggressive or passive aggressive in all ways.

They lie and cheat where they can, especially when it comes to paying the deposit back.

They said they will return it the moment I hand over the keys, did not happen. Their office address is fake, they don't have an office there. After calling them again, they blocked my number seemingly. SCAM.

Worst company to rent with. Owner Paulo is rude, intimidating, and racist. The company likes to make random extra charges and does not provide privacy. They come in your room without advising. Have seen the company do horrific things. Do not rent with them.

The worse experience ever. My room (info was not in the advert) was outside of the apartment. No additional locks on the door. Kitchen was old and the appliances were falling apart. The pots etc were without handles or falling apart as well. The check in and out process was non existent. I paid for late check in and had to go and pick up my keys from other address. Check out lady came 2 days before and said all is good. She told me I have to wash the sheets by myself - NOTE they are not washing them before you come, if previous tenant did not do it you have a dirty one...
The day of the move out no one came, I was supposed to leave the keys in the room. 6 days after my move out they send me an email that I left huge scratches on the wall and that they are taking all my deposit - 500 euros - to paint the room. The pictures they provided could have been taken in any room plus 6 days after move out they cannot prove that was done by me. They did not give me any bill stated that the painting the room cost so much nor gave me any proof that the painting needs to be made (it could be easily cleaned with one of the magic sponges for 1.6 euro...). They know the process in the court cost more then my deposit so they are absolutely not afraid to take it from you...

The worst landlord I ever had! Be aware of fraud.
Payed way too much for a bad room in Lisbon in a shared apartment. Dirty toilets, dirty kitchen, cockroaches everywhere. Not allowed guests or visitors.
Had to pay fees and fines for stupid things. No moving earlier out possible without consequences.
Did not get my deposit back.

Eles me alugaram um quarto com percevejos, sabendo da existencia deles. Invadiram o meu quarto e jogaram venenos em meus objetos pessoais.
Uma máfia para pegar dinheiro de imigrantes

You are a student or an immigrant in Lisbon. Do not live with this company. They are a mafia . They will not give you your guarantee. You will live in problems and threats. The company has no official headquarters. You will lose all your money. They are a mafia.

Our electricity and water they cut off several times. They always threaten you. They enter your rooms without permission and impose unreasonable fees. Go and sleep in the street, and would rather lose your money and health with this bad company

Paulo is criminal

*WARNING**SCAMER*

I RAN AWAY AFTER ONE MONTH. They dont follow contract rules. It's a criminal organisation and they never pay back deposits. To nobody!

I had room with mold and no window, ir was impossible to live where, because of the big level of humidity, and I wasn't the only one like that!
Then the man's bathroom clogged, they forced woman to pay also for repair bills. And the best part is, that they didn't allowed to dry clothes on the rack, so everyone should dry clothes in the rooms.

Don't follow the good reviews. It's also airbnb. They write them themselves. And they mainly rip of sfudents and immigrants. All the bad reviews are accurate what multiple people have experienced.

Please be aware!!

I do not recommend to rent here. They will try to go around the contract in any way possible. The rent that is on the platform won’t be true and they will put ridiculous amount of bills to it. I personally lived in a room without windows and with mold infestation, common areas are always dirty, if something in the apartment is broken and you didn’t even used it once you will still have to pay for it. Please, considerate before renting because you will face these conditions and you won’t get your deposit back after.

Me alquilaron una habitación de unos 6m2 por 450€ al mes INFESTADA DE CHINCHES. Les comuniqué el problema y "desinfectaron" la habitación varias veces, pero las chinches seguían ahí. Encima entraban "trabajadores" al piso y a mi habitación SIN AVISAR. Dejaron de responderme a los correos y al teléfono. Tuve que irme de la habitación sin saber cómo hacer el check out porque no me respondían. No me quieren devolver el depósito porque dicen que he incumplido el contrato yéndome antes. ELLOS LO HAN INCUMPLIDO ALQUILÁNDOME UNA HABITACIÓN CON CHINCHES. Interpuse una denuncia y ya lo conocían. No alquilen con ellos.

dishonest. I requested to book a room in lisbon starting mid october. they say they have one in amadora (different town) for the same price! only it's available from september, so even tho it's sep 12 and you're booking for oct 14, you're paying from sep 1st. dishonest, dishonest, dishonest. the drywall in the half-room has holes, hair and fingernails everywhere, the bathroom is disgusting, and PAULINE thinks I can't read the shade in her eyes! stay away!

BEDBUGS ALL OVER THE ROOM!!
I rented a room in Lisbon for some months but I had to leave the first days because my room was full of bedbugs all over the mattress, walls and even ceiling. I asked them to put some insecticide (which 'they did' but it didn't solve anything) and retire my mattress. I spent two days waiting for my new mattress, which didn't arrive so I didn't have nowhere to sleep.

Also, the direction on the contact info is false! There's nowhere to find them in person.
Still waiting to get at least my deposit back.

A catastrophe. They kept the deposit, lied about everything and stole my bike! Stay away from them!!!

My experience with Quarto and Quartos was really bad: since from the beginning their behaviour was rude and suspicious; during the stay they asked money for everything was about the normal maintenance of an house (problems with the wc, etc) in a really rude way by email; the people of the cleaning service was used to spy the tenants; at the end when I left the apartment they faked a damage at the bookshelf in my room, sending me pictures of the fake damage (a small red line cleanable) for which they asked me to pay for the substitution of the whole bookshelf. Even if I tried to highlight the irregularities of their behaviour, they had the power to make me pay in the end since they still had my deposit (I only had the possibility to choose between having a part of the deposit back or nothing). Also the house is not worth it since in Lisbon you can find nicer places with nicer and more welcoming people.

Horrible... really don't go there. They're desperate to take your money, they don't respect anything or anyone. They are super unprofessional. Really think twice before renting and you can surely say goodbye to your deposit.

“Una entidad de estafadores y litigiosa. Se quedan con el depósito y amenazan con sacar con la policía para poder alquilar el cuarto. Roban y son groseros a la hora de cualquier reclamo. Abstenerse de alquilar con ellos”

I usually never write any reviews, but PLEASE DON'T BOOK ANY ROOM with that company. They are an absolute rip off - they're gonna do everything to keep your money and get more out of you. I just rented a room off them for 2 months, but i wish i never had - even a hostel would've been a better idea than going with those thieving **. In the contract it says you have to return your key until the end of your rent, like one day before that. I already moved out two weeks earlier, so my room was free and clean anyway, but i brought back the key on the last day. In the contract it says they will return the deposit within 5 days. I still havent received anything. After asking where it is they tell me that i stayed in 1 more day, which means i have to pay 200 Euros off my deposit. Why? I returned it one day earlier and they still wanna keep that amount. I still haven't received a cent back. All around the flat are pictures with rules and the prices when you disrespect them. Like if someone stays over without permission it's 75Euros, if you leave things in the kitchen and the cleaning staff sees that, they will go home and quarto e quartos charges everyone of the flat (if its shared). The room itself wasn't great eather. There was mould on the ceiling, which i only noticed the first night after i moved in. So there's no way out there eather because - who would've thought - if you leave earlier than what your contract says they will keep the deposit as well. After two weeks in that disgusting room they sent someone over to paint over the mould. Not remove it, just paint over it. Please stay as far from that company as you can, it's worth spending some more time looking for something.

This room in Casa Vitoria exceeded my expectations in every way. The room was beautiful furnished and spacious. Joana was very friendly and provided good recommendations for nearby cafes and supermarkets. I would definitely choose this room again on my next Erasmus.

I had an amazing stay in this room at Casa Macau. The room was spacious, and stylish. Joana was welcoming and made me feel right at home. The location was excellent, with many attractions and dining options nearby. I would definitely choose this room again!