Quarto e Quartos Omdömen 264

So, worst experience ever! Dont recommended it! scammers and liars. They illegally robbed me of my deposit (€300), when they accused me of bringing bedbugs into their apartment, despite the fact that they had been there for a long time before me. they didn't even return the deposit (€50), which is required to be returned. The mattresses were worn out, Landord was totally rude and intolerant. He robbed my roommates of another €300 because they smoked on the balcony, even though no one warned them not to do it. Unprofessional approach and robbing students, young people and clients.

Son unos estafadores, no le recomiendo esta agencia a nadie. De verdad, tengan cuidado con ellos. Son absolutos estafadores , ponen multas absurdas por todo, casas en pésimas condiciones… A mi todavía me deben 50€ de la fianza, los cuales no me van a devolver seguro…
También tengo una amiga que abandonó el piso hace dos meses!!! Y no le quieren devolver la fianza de 450€!!!! SON ABSOLUTOS LADRONES!!
Tengan mucho cuidado de verdad !!!

The experience was good, and they gave back my deposit within 1 week after I left. The staff is really responsive and they always reply to you. You just have to take pictures of the room once you begin and make sure that everything is the same way when you leave. I would recommend this company to have a good and safe stay

Contrary to the terrible feedback I have seen here, I had a truly great experience! I had a short stay of 1 month (Aug 2024) at Avenida Rovisco Pais 12 and loved it there. The staff were very prompt and responsive via email. The check in process was pretty smooth and Bruno (the guy who checked me in) was very helpful. My room was comfortable and the housemates were quite pleasant. The location was pretty great too and I got my deposit back within a week of moving out. My only issue with the apartment was the fact that my room was on the 4th floor and there was no elevator. Nevertheless, I really did enjoy my stay.

I do not recommend!!! After 2 month of moving out I still didn't get back my deposit! They trick you into paying for every damage, even the ones that you didn't do!

A experiência foi curta, apenas 3 meses, mas gostei bastante, a empresa é totalmente profissional, principalmente levando em conta que é feito contrato de arrendamento, oque serve como comprovativo, o quarto é todo remodelado, tido como novo, eu recomendo!

Pior experiência da minha vida!

Péssimo atendimento, funcionários ignorantes e irresponsáveis que não fazem questão alguma de manter qualquer comunicação com os clientes, fotos não fiéis aos quartos e muitos outros péssimos defeitos que se refletem na competência da empresa! Não recomendo jamais, entre ficar na rua e depender da quarto e quartos, prefiro a rua.

Una semana antes de la entrega del departamento aparecieron daños en la habitación de una hora a otra ? Claramente para no entregar garantía el nivel de estafa extremo !!

They are nothing but rude scammers.

They stole my deposit, threw me out (after threatening with stealing my stuff if I did not leave, and since my computer alone is worth more than these scammers entire existence I was happy to leave). After I left they tried to send me invoices.

They prey on vulnerable people and have invalid contracts that goes against the Portuguese law (especially when it comes to cancellation/notice times).

What else? Yeah, they have giant, visible bed bugs that roam around the rooms in broad daylight (which tells you have bad their bed bug infestation is). I have pictures and videos of the bed bugs, which I would have liked to upload to this review. I also had to experience someone breaking in and stealing stuff from other peoples rooms, as well as someone trying to enter my room in the middle of the night.

This was a horrific and filthy experience, and as someone mentioned before, it is better to be homeless than to rent from these ''people''.

My only advice is to leave immediately, block them and never look back - karma will get them sooner or later.

HORRIBLE SERVICE AND RUDE STAFF MEMBERS

My son rented an apartment for three months. He moved out in April. We are still fighting for his security deposit. They keep on adding unknown amounts and when we do follow up, we no longer getting responses.

Invoice-Receipt Rendas/23736 | 27-05-2024 & So called April Expenses.

Please do not book with them.

The room was clean when I checked in, contrary to what the review says here, I have received my deposit in full.

Their apartments are always extremely dirty with mold sightings and parasites walking around the house that they will fully blame you for despite the poor conditions they left you with. The power will go out every few months and sometimes an alarm would beep for the entire night and they would do nothing about it.

They’re very rude, especially the landlord that is a complete thief, and there was this one time they emailed us calling us pigs with a picture of feces in the apartment toilet. Genuinely, who even thinks of taking a picture of that and sending it to everyone that lives there?

Don’t believe the photos, they take them at very specific times during cleaning days to trap you in. Please save your money for some place with minimum decency.

It’s hard to take them into justice when these criminals take all the money they can from you and then quit calls and run away. STAY AWAY FROM THEM, ITS NOT WORTH IT AT ALL!!! WORST COMPANY EVER!

Do not rent here! After I moved in and a month later they wanted to charge me 20 euros more, I told them they were confused and look at their response:

"Olá,!
The only confused person here it´s always you.
And also a LIAR.
Scumbag."

Service crap

Tudo o que foi acordado em contrato foi cumprido por ambas as partes. As dúvidas foram esclarecidas por e-mail sempre que solicitado e a caução foi devolvida na sua integridade.

I had the worst experience with this company, luckily I booked the room through an intermediary so I was able to get refunded of the high deposit and rent that I had already paid. The email exchange with the company one week before moving in the room was horrific! They are so unrespectful and avoid answering to my clear questions. They advised me last minute that I would need to stay for some undefined amount of time in another house and when confronted on the reason and the period that this would take they said that it was better to CANCEL the reservation, reservation made for almost one year! After that they were totally unresponsive to my emails and my calls and I just had to cancel the reservation and find myself with no home just one week before moving to Lisbon. Do never book anything with this company, they are a shame

Quarto e Quartos is exemplifies exceptional professionalism and meticulous attention to cleanliness. Their well-structured and organized approach ensures a seamless and efficient experience. Highly recommended for their outstanding service and commitment to excellence ...Thanks for them

Please, do not make any reservation with this company. They do not give the deposit back, ask for constant money even though it is not your fault, they don't provide any support of help if something needs repair and the rooms and common areas are really in bad conditions.

Por favor, não façam qualquer reserva com esta empresa. Não devolvem o depósito, pedem dinheiro constantemente, mesmo que a culpa não seja sua, não dão qualquer apoio ou ajuda se algo se estragar e os quartos e as áreas comuns estão realmente em más condições.

कृपया इस कंपनी के साथ कोई आरक्षण न करें। वे जमा राशि वापस नहीं करते हैं, वे लगातार पैसे मांगते हैं, भले ही इसमें आपकी गलती न हो, अगर किसी चीज की मरम्मत की आवश्यकता होती है तो वे कोई सहायता या सहायता नहीं देते हैं और कमरे और सामान्य क्षेत्र वास्तव में खराब स्थिति में हैं।

This company is a complete scam! They blame you for damages that you didn't do in order to keep your deposit and during your stay they try to charge you or fine you for EVERYTHING. They threaten you through emails and when you try to call them they don't answer.
AVOID at all cost!

A Quartos e Quartos em Lisboa é péssima!
Fiz uma reserva com os mesmo para um mês, de 07/06/2024 a 06/07/2024. Eles me cobraram um caução e mais o aluguel do mês de junho, sendo que sairia dia 6/7, mas alegam agora se eu entrar o mês de julho, terei que pagar o mês e saindo antes de 31/7 não terei direito de ressarcimento do caução. Sem falar que o quarto é bem diferente do que estava no site: tem péssima iluminação, é quente, o mobiliário é danificado, a porta tem problemas na fechadura e o banheiro compartilhado está sempre sujo e fedido. Dá nojo de usar. Ao entrar na instalação, fiz esses relatos em vários e-mails, com fotos e vídeos sobre os problemas, que nunca responderam. Na verdade, eles mal leem os e-mails… e respondem qualquer coisa. É uma empresa bem ‘sacana’!!! Outro fator é a porta de entrada da casa, que está sempre aberta e 0 de segunça… senti falta de dinheiro e percebi que minhas coisas foram
mexidas… Não há nem câmera de segurança no local… Mais um fator: estava conversando com a atendente Tatiana, que confirmou ir ao local para fazer o meu check-in no dia da minha chegada e quando cheguei havia outro funcionário para me preceber que não sabia dar explicações, só queria que eu assinasse o contrato rapidamente e saiu. Me arrependi muito dessa locação! Não recomendo pois são péssimos! Jamais locarei um quarto com eles, pois não vale nem 10% o valor que cobram… pense bem antes de locar com essa empresa, por que é furada!!!

Ainda bem que arrumei outro lugar para ir, mais limpo e seguro, então sairei no dia 30/06 e deixarei que fiquem com o caução, pois só sabem ficar mandando e-mail quando se trata de pagamento e dinheiro, mas para dar suporte são os piores que já vi!

Estou extremamente decepcionado!

Nota 0 para Quartos e quartos… #piorempresadelocacaodelisboa

Horrible agency: these people have a ton of rooms around the city and they can afford to keep them in very bad conditions and exploit people who live in them. They will find any excuse to charge you extra. I lived in one of their apartments for one year (sept 2022 to June 2023) and for the whole year we had: the kitchen window broken, a broken toilet seat, mold on the bathroom walls that ultimately caused the whole countertop (ceiling) to fall down on someone that was showering, termites in the wooden floor.
This is the answer I received when I sent them the pictures of the destroyed bathroom:
Olá,

Your analysis of the situation is laughable, it shows complete ignorance.
Thank you for the laugh.

Paulo - Manager

We waited one week before we could use the shower again and there was one shower for 7 people.

They have cheap apartments and exploit the difficult situation of renting apartments in Lisbon, they should be reported to the authorities.