Quarto e Quartos Omdömen 264

This is the email my son sent to this holdums:
* I rented the room online based on some photographs and when I entered the room, it did not correspond to what appeared in the photographs in the advertisement. I informed you of all this in the email sent on Monday, September 2, 2024, at 11:42 a.m (please find attached).
* I was asked to sign the contract on a Sunday, with no other option, and with an additional charge and I had to return several times to collect the keys because the room was not ready.
* In the email dated January 7, 2025, at 2:31 p.m (attached) After returning from the Christmas holidays, I attached some photos of the mold in my room due to the rain, and you have not done anything.
* As for the bed sheet, I will buy a new one from Ikea although I consider that after a year of paying the rent on time, its use is normal and the wear and tear is usual, it is abusive to charge me more than 100 euros for a bed sheet, so I expect to receive my deposit in full.

As people here have said, this company is a scam, and unfortunately, I didn't know that and I didn't expect it to be this way. I rented a room from them, and I was paying the rent on time before the due date every month. After two months, they sent me a bill asking me to pay 71 euros, but I was shocked by this amount and doubted it, because it's impossible that I could have consumed that much. After reviewing the bills, I suspected that the water bill was unusually high, so I immediately emailed the water company to verify the accuracy of the bill. The water company responded and confirmed that this bill was not my consumption, but rather it was a buildup of charges from the last 6 months before my rental started.

I contacted paulo , but the company refused to listen and insisted that I must pay the 71 euros. I refused because I’m not going to pay for something that isn’t my consumption. After I moved out of the room, the company refused to return my deposit, but I won’t let it go. I’m going to take legal action and demand my deposit back along with compensation.

On top of everything, the company deals with people in a completely disrespectful manner, which just makes the whole situation worse. What really surprises me is how a company like this is still operating despite all the complaints!

I want to share my experience, especially considering that a friend of mine is currently in a legal dispute with Mr. Paulo. Unfortunately, I also had a very negative experience. Like many others, I wasn’t allowed to see the room before moving in. I received threats from Mr. Paulo and was forced to pay unexpected extra fees. I'm genuinely concerned after reading many other alarming reviews about him, yet nothing seems to be done. A longtime tenant, who has lived there for 12 years, told me that Mr. Paulo is allegedly part of the Financial Police — which makes me wonder if that’s why he feels untouchable. His behavior and harassment are borderline criminal. I find it shocking that UniPlaces continues to promote listings like this.

Hi
Please don't go with this housing agency it's a scam.
They are thief's liars and cheaters.
My name is Megha Girishan.
I came to Lisbon one year back and lived in few places but never had this issue.
I went to Rua Capitao Mor lopez de Sequeira 7 on March 1
I paid 525 through housing anywhere where 350 rent and 175 administration fee and gave deposit 350 this was for march.
And on April I paid the rent 350, as I didn't have the details of bank it took me time to pay and I send money on 3rd and house owner send me threatening emails asking me to send 75 euros for paying in delay by just two days.
He said its mentioned in contract.
But I told him my issue and he wouldn't listen as per laws we have time till 8 th to pay the rent.
And I had gone for a vacation with my friend and he changed the lock of my room and took all my things just for 75 euros.
He threatened me several times but I was on vacation with my friend and told him I will pay the rent in advance and 75 euros too but he didn't listen and stole all my valuable things like gold chain earrings bracelet laptop and clothes shoes suitcase and everything.
I was homeless after I came from my vacation as he stole everything and I couldn't enter room as they changed the lock of the room.
I complained in police and they didn't do much because I'm not a Portuguese citizen everyone tried to trap me
But I will take legal action on this guy and will make sure he gives me a compensation. Even my college certificates work experience certificate when I told him he said it's rubbish please anyone don't fall in this people trap.
I will proceed with legal action and make sure they regret for what they did to me

Pire expérience locative et humaine de ma vie.

Lorsque j'ai compris que je ne reverrais jamais ma caution (sans justification valable) toute tentative de dialogue s’est soldée par des pressions et intimidations. On m’a menacé verbalement (insultes, promesse de jeter mes affaires à la rue,...), et j’ai même été confronté(e) à des actes d’intimidation physique (personnes envoyées sur place, tentative d’entrée dans ma chambre fermée à clé,...).

Toute l'expérience a été catastrophique.
Aucun moyen de contact direct avec le propriétaire, qui délègue la communication à des intermédiaires jeunes et précaires. L'agence ignore les mails concernant les problèmes techniques (humidité, moisissures, électricité instable...), mais devient soudainement très réactive pour envoyer des factures supplémentaires.

Les chambres ont l’air correctes au premier abord : prix bas, murs fraîchement repeints… mais c’est une façade. Derrière, ce sont des logements humides, insalubres, avec des problèmes d’électricité permanents.

Le manager Paulo Castro da Fonseca a été d'une telle malveillance qu'il est la personne la plus foncièrement mauvaise que j'ai eu à connaître de ma vie.

Bref, je pourrais entrer encore plus dans les détails sur toutes les horreurs auxquelles j'ai dû faire face pendant ces quelques semaines mais je pense que les autres avis complètent le mien.

Je souhaite à toute personne cherchant un logement de lire ces avis avant de s'engager et je souhaite à l'agence de ne plus jamais recevoir de locataire.

THEY ARE THE BIGGEST SCAMMERS IN LISBON

They would first of all ask you to pay the security deposit as well as the rent. Once you do, they will tell you that for pathetic reasons, we cannot sign a contract and will cancel the deal. I had to involve and pay a lawyer to get the contract signed. I have paid them for 8 months without living there as they said they will not let anyone else take the key.

I sent them the rent to the same account I have been sending and they said they did not receive it. I have the confirmation that their account has received the payment but they are clearly declining it and there is no way for me to claim that money back. They STOLE MY DEPOSIT AS WELL AS MY RENT and cancelled my contract.

Do not fall victim of these scammers as they are pathetic, arrogant, most unprofessional and criminal-minded people who want to rip you off and snatch money from you. If I was in Lisbon right now, I would have literally filed a criminal case against these crooks.
Pathetic scammers and petty money snatchers.

PLEASE KEEP YOUR MONEY AWAY FROM THESE THEIVES.

Quarto e quartos is the most unethical, greedy, and disrespectful company I have ever encountered.
They will constantly try to rip you off with administration fees and, most probably, withhold your deposit for made-up reasons. Thus, it is utterly important to read through your contract and list of furniture very carefully and to take photos of the apartment after moving in!!! With that, you can counter their "arguments" for stealing your money, and then you can threaten them with police and legal action.
Their facilities are disgusting, cleaning is neglected, and there have been cases of theft in their property.

I wish you all mental strength and the best of luck with getting your money back. You should not give up on it, I managed to get it back after 4 months of moving out

Worst experience I have ever lived in an apartment.

No electricity, no wifi, humidity the room...
DO NOT RENT WITH THEM. Be prepared for terrible conditions, to lose your deposit and a bad treatment from their side.

If you are in a rush with finding a room, go to an airbnb or whatever, but do not go with this company.

SCAMMERS!!!

They handed me the key at a different location, and I had to pay immediately. When I arrived at the apartment, the room was dirty, the floor was moldy, there was no water, and the electricity kept cutting off every 10 minutes. I didn’t get my deposit back, and neither did two of my roommates. They come into the room and claim we broke something. They enter the room while we're at work. That was the worst time I’ve ever had.
Is a criminal organization. They rip off foreigners who do not know Portuguese law because they know that a lawyer is more expensive than the deposit.

If I could give 0 stars, I would. The worst company to deal with, nothing but thieves. They will constantly ask you for money, fine you for anything, and you will never get your deposit back. They will cut off your water and electricity without hesitation, just like they did in my apartment for five whole days.
They have absurd rules, like the garbage policy: you can't place bins in common areas, so you have to keep your trash in your room, making recycling impossible. And if you try to do anything about it, they will fine you. If you don’t pay the fines, they will first cut off your utilities and then, without hesitation, evict you.
Be careful with the cleaning ladies,they don’t speak a single word of English and act as their eyes. They take videos and recordings, so watch out.

Péssimo. Não poderia ter sido pior. Evitam a todo o custo o contacto, dado saberem ser vigaristas e nunca cumprirem com a palavra. Empresa repleta de imigrantes sem conhecimentos dos direitos e deveres da legislação nacional. EVITAR A TODO O CUSTO.

Ci sono sicuramente cose da risolvere con questa agenzia , ma in sostanza il soggiorno non è stato male , levando delle piccole accortezze. Per l’e-mail mi hanno sempre risposto in 24-48 h e erano per lo più disponibili. Tutte le recensioni negative mi avevano spaventato ma la caparra è arrivata , ovviamente appena arrivati abbiamo fatto tantissime foto e gliele abbiamo mandate e se c’era qualche problema ci hanno ascoltato .

⚠️ Agence frauduleuse couverte par Uniplaces – Alerte aux étudiants ! ⚠️

Mon expérience avec Quarto e quartos louée via Uniplaces, a été un véritable cauchemar. Ma fille y a séjourné seulement un mois et a été victime de pratiques abusives et d’intimidation :
• Logement : pas d’eau chaude un jour sur deux, coupures d’électricité plus de 24 heures, parties communes pas nettoyées à l’arrivée

• Rétention abusive de la caution, malgré l’absence de preuve de dégradations.
• Accusations graves et infondées (vol, destruction), avec seulement des photos sans date ni heure.
• utilisent lettre de type pour intimidation en utilisant le terme expulsion

Après enquête, nous avons découvert que cette agence a un historique de pratiques malhonnêtes, notamment envers les étudiants étrangers, et utilise Uniplaces pour attirer de nouvelles victimes.

The worst company ever. Every month the electric and water is 1000 euros for 11 rooms, impossible. When the cleaner lost a small thing from the vacuum cleaner we needed to pay 160 euro. Smoking on the balcony with the door close is 300 euros. They put the electricity out in the whole appartment 2 times when someone wasnt paying the 1st day. The electricity was down for 4 days. Everybody’s deposit doesnt get it back. I lost more than 1100 euro extra by them. They will make you manipulate you, when most of the things they do is against the portugal law. I went to the police 4 times, and the police didnt do anything. They told me just to sue them, but that takes more than 1 year and costs alot of people. The police called paulo (the manager) and he was laughing to the police. Worst worst worst company. Never book here!

Like everyone here I have to write that this company is a scam and extorts money. It is shameless and unprofessional in communication. It does not return deposits and blackmails people. If you still have a chance do not rent anything from them or run away. Unfortunately.

Review of My Stay at Quarto e Quartos (Modoramo - Gestão Imobiliária Lda.)

I recently stayed in a room, managed by Quarto e Quartos (Modoramo - Gestão Imobiliária Lda.), and unfortunately, my experience was highly disappointing. Below, I outline the key issues I encountered during my tenancy.

1. Poor Living ConditionsUpon moving in, I quickly realized that the living conditions were far from acceptable. The property had serious hygiene problems, including a bug infestation, which made the environment unhealthy and uncomfortable. Despite multiple complaints and requests for pest control services, the management failed to take appropriate action. This lack of responsibility ultimately forced me to leave the premises earlier than planned. There is no kitcken equipment. The place is very poor.

2. Unresponsive Management & Lack of Inspection Before vacating the room, I made sure to leave it clean and undamaged. I even reached out to the landlord via email, requesting an inspection to verify the room's condition. However, my requests were ignored, and no inspection was scheduled. This left me with no choice but to vacate the room as per the agreed time, without any confirmation from the management.

3. Non-Refund of Security Deposit.A major issue with this rental experience was the refusal to return my deposit of 550 EUR, which I had paid via bank transfer . Despite following up multiple times, they say that they will not pay my deposit. After researching online, I found that many other tenants have faced similar issues, with complaints about the company consistently withholding deposits unfairly.

4. Unethical Business Practices From my experience and the numerous negative reviews online, it is evident that Quarto e Quartos has a recurring pattern of mistreating tenants and failing to meet their obligations. Ignoring hygiene complaints, refusing to inspect vacated rooms, and withholding deposits are clear signs of poor management and unethical practices.

5. The Worst Management You Will Ever Deal With. When you check in, you have been trapped. They do everything they can in order to make you leave. You live in stress all the time, you don't feel you are at home. Staying in the street is better than staying with them. Their main goal is to find any problem to make you pay a fine—a fridge you never requested, a broken table. Just send an e-mail to complain about a problem, you will go in a circle that never ends until you accept their point of view and pay. All tenants in the house have know that when they leave, they will never get their deposit back.

Final VerdictI would strongly advise potential tenants to think twice before renting from Quarto e Quartos. The lack of professionalism, poor living conditions, and unfair business practices make this an unreliable choice for accommodation. Until the management improves its customer service and ethical standards, I cannot recommend this company to anyone looking for a hassle-free rental experience in Lisbon.

i have never dealt with such an unproffessional rental company
do not ever rent with them if you wanted to be treated with respect

Bom, eu reservei um quarto pela plataforma da Uniplaces porém no dia da minha entrada não foi permitido que eu visse o mesmo sem assinar um contrato. O senhorio (que por muitas foi bem difícil de contatar quando atendia as ligações era super ríspido e nos e-mails na mesma, quando respondia) disse-me que para eu visitar o quarto era necessário fazer o check-in, o check-in consistia em eu assinar o contrato, pagar a caução e também as taxas administrativas, porém, neste contrato tinha o inventário do quarto ou seja tudo que o quarto deveria ter, como posso eu dar a minha assinatura em um documento que possui móveis e eletrônicos se o mesmo não permitiu a minha visita.

Lendo os outros comentários vocês devem imaginar o porque não confiar nesses senhores.

Je ne peux malheurement pas mettre 0 étoile. Ce bailleur ne mérite pas d'avoir des locataires.
J'ai été dans un de leur logement en 2024. Quelle erreur... Je vous conseille de fuir. Je suis passée par Uniplaces, j'ai payé 440 € à la plateforme pour être sûre d'avoir des propriétaires honnêtes et respectueux. Ce n'est clairement pas le cas. Les tribunaux de paix de Lisbonne sont tellement habitués à cette entreprise qu'ils savent vous dire si l'adresse sur votre contrat est l'adresse du PDG ou d'une boîte aux lettres au nom de l'entreprise. Ils ont virés des personnes, ils m'ont menacés, ils arnaquent tout le monde, tout le temps et pour tout. Ils n'admettent à aucun moment avoir tord. Nous avions fait nos recherches, ils sont connus pour être une sorte de "mafia". Même en les poursuivant en justice, ils gagnent tout en étant dans l'illégalité.
Un conseil : Fuyez !!! Ils ont entachés mon expérience d'ERASMUS à Lisbonne...

Reserved accommodation only to be told they won’t legally register the contract. The communication is terrible and after a few days of unhelpful conversations I decided to cancel the contract as they can not (and don’t want to) support my basic needs.

They have now refused to refund my deposit and are also refusing to resolve a request to delete my personal data (as I don’t want a company like this holding my passport, address, card details etc)

Would recommend not dealing with this company.