They make it very simple to resolve the issue with the delivery. Every company should handle customer service as well as Qualia does, 5 STARservice ⭐️!!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
CSR: Allison was very helpful in regards to my account. I had two email addresses which I was unaware of. Sadly, I was charged for two orders. I requested a refund but as of this email, I do not see... Se mer
Företaget har svarat
I trust the Qualia staff and I LOVE four of their products: Mind, Mitochondria, Senolytic and the energy one. Highly effective, and the personal support has grown to be truly exceptional over the past... Se mer
Qualia is very responsive with your concerns. They also have no problem refunding money and cancellation of membership. They do not play games when trying to get your money back.
Företagsinformation
Skrivet av företaget
Qualia was founded in 2015 with the mission of creating best in class well-being products by employing a unique methodology to research and development based on complex systems science. This scientific approach focuses on supporting the body’s ability to self-regulate, rather than overriding regulatory systems with chemicals designed to move a biomarker in a particular direction. The company began with a focus on cognitive products with the launch of its Qualia nootropic line and will continue to provide comprehensive products for overall peak performance. Learn more about Qualia's scientific approach here: https://www.qualialife.com/approach
Kontaktuppgifter
4,6
Utmärkt
72 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Help above and beyond.
I needed help with changing my order and asked for help. My request was responded to in a very timely manner. I love these products. They've helped me immensely in my recovering my energy as I live with breast cancer. Thank you Qualia!
21 februari 2026
Omdöme utan inbjudan
Dana was great. Great products! Great sales!
Dana was great! Placed my order,tried getting the 2nd product for 29$ within my 30minutes but it did not work.. Dana went above and beyond to help get that!,then it literally got lost in the mail somewhere in Maryland..it was immediately re sent and I got it. The products work. I love the qualia mitochondria supplement, am using several.. Will continue to be a customer
22 februari 2026
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My husband has enjoyed his Qualia NAD
My husband has enjoyed his Qualia NAD , so your last sale gave me a great chance to try ALL the products.
We have just started the newer ones & won't have an opinion for a few weeks. But we have faith from past products. And customer service ( Dana, Kelly) is exemplary !
20 februari 2026
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I am 62 years old and have an…
I am 62 years old and have an autoimmune disease, many people out there do. I quit trusting doctors years ago. I pretty much treat myself as much as I can by supplementing, research, and other things. I only buy my supplements through two companies, Qualia being my number one. They might be a little more pricey, but you get what you pay for. Their customer service is the best. I had a problem. I emailed them,the first time they emailed me that day and the second time they emailed back within 20 minutes, 20 minutes! I won’t go anywhere else, ever. Thank you Qualia for earning my trust, Valerie Urge
4 februari 2026
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I had some questions and their customer…
I had some questions and their customer service was amazing!! Thank you Qualia!
19 januari 2026
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I was on Adderall for 10 years and…
I was on Adderall for 10 years and although it did help with my ADD, over time my health took a hit (my resting heart rate was almost 100, sleeping)
My woman found Qualia, I switched and I have been very happy. It may seem pricy but how much is your health worth? And I will say that their customer service is amazing! They got back to me the same day! Thank you Qualia Life! - Not an Ad, just a happy customer!
15 januari 2026
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The products are amazing and the staff…
The products are amazing and the staff were wonderful, friendly, and efficient.
7 januari 2026
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Very helpfull and accomodating
Very helpfull and accomodating! On on top of that the Magnesium+ work wonders and I have a restful night, something that I wanted so so much.
3 januari 2026
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I love the Magnesium
I love the Magnesium. I only take one at night and I sleep great!
5 januari 2026
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TERRIBLE and quite rude customer service
The customer service is terrible.
I recently purchased multiple supplements from this company in late November. It is 31 December and I still have not received the item.
I have been dealing with horrific customer service that really lets down the business. Kiki is the main culprit.
They have made myriad errors, and then do not acknowledge them, nor do they offer assistance in resolving the issues.
It is worth noting that the Google Reviews for this company are available at Neurohacker Collective, which was their previous name... they have a lot of negative reviews there regarding similar things.
EDIT: Based on their false reply. They sent an incorrect document to Australia's borderforce which caused them to quarantine the item. I asked them to provide a corrected and accurate invoice which they didn't do. So there has been upwards of 30 emails regarding this issue.
And still now, as of 6 January, there is no update.
31 december 2025
Omdöme utan inbjudan
Svar från Qualia Life Sciences
We’d like to provide additional context for clarity due to this unfair review. The order was placed on December 1 and shipped internationally from the U.S. to Australia. As noted on our website, international deliveries may take up to 22 days.
The concern arose around customs fees assessed. By regulation, international shipments require that the retail value be declared on customs documentation.
Although the shipment was scheduled to arrive on time, it had been held up due to the customers concern that the declared value on our customs form was incorrect. The customer asked that we change the invoice however we are not able to misrepresent information.
During this time, our team worked directly with the warehouse to pause delivery and explore possible solutions. While attempting to assist, our support team was met with discouraging and disrespectful language. We have since canceled the original order and shipped a second shipment to appease the customer's concern.
We understand that international shipping and customs processes can be frustrating, and we genuinely tried to help within the limits of applicable regulations. While we made every effort to assist, we understand that our solution did not meet her expectations. We hope she finds a supplement company that's a better fit for her moving forward.
EDIT: The new shipment is scheduled to deliver Jan 12. While we do not agree on the outcome, we respect your perspective. We've shared everything we can on this matter and will step back from further public discussion.
With gratitude, Team Qualia
I love the product Qualia Mind and the company
I love the product Qualia Mind Decaffeinated, been taking it for a year now. I had a complaint about the new packaging, wrote to them, and received a quick and personal response. I felt heard and valued for my opinion. This is a good company to do business with.
10 december 2025
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The inside seal was completely broken…
The inside seal was completely broken (while the exterior plastic seal was intact) and when I contacted the company they were completely unconcerned. Very concerning (even though it was an older order, the product was certainly not expired and should never have been shipped like that - reminded me of those old Tylenol issues with tampered products)
24 november 2025
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Svar från Qualia Life Sciences
Hi Liselotte,
While we appreciate customers providing genuine, truthful feedback on our products and service, we are disappointed to see that you've suggested we were unconcerned about the damaged seal despite us conducting a thorough investigation of the issue (by checking the lot number and exp date for any other complaints, and found zero, which we shared with you in our discussion) as well as providing you with a full refund on the entire $600+ order that you did not return from February of 2024. Since you were refunded, per your request, for the full order despite the damaged seal on one of six items in the order, we are confused as to why you are sharing your frustration that a credit of $25 is not enough. We would not replace an already refunded product nearly two years after this order was received by you back in February of 2024. The $25 coupon was not the only support we've provided, just an additional gesture of goodwill we offered this week when you reached out to report the damaged item nearly two years after receipt.
We also want to address the comparison you've made here to the historic Tylenol tampering incident. That situation involved criminal interference with over-the-counter medication and is not comparable to our product, our safety practices, or our quality controls. We take product integrity seriously, and your comment suggested a level of danger that is neither accurate nor fair to imply. Even so, we investigated your report thoroughly, and our review confirmed no other issues with that lot.
To reiterate, we care deeply about the safety and quality of our products, as well as the experience of our customers. We understand your frustration and concern regarding the damaged interior seal on your bottle, and are thankful you reached out to alert us of this potential safety issue so we could confirm it was and is not a recurring issue. However, we would appreciate it if you would adjust your review to provide a more fair and accurate representation of the support we've offered you.
Wishing you all the best,
Team Qualia
Great customer service, quality product.
My review is for Qualia magnesium and customer service. I rate a five because of their customer service and kind team members. After a few deliveries , I received a product that was damaged and they replaced it quickly. Although I haven't felt a big difference with my digestion and elimination, it has more types of magnesium than others so I plan on continuing taking them and monitoring results.
1 december 2025
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Great customer support
They have a great product and even better customer support. It was hard for me to figure out how to manage my subscription but they helped me with that right away. The magnesium is a great product.
23 november 2025
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Ordered some supplements from these…
Ordered some supplements from these guys, took over a month and still nothing. In the end they just refunded me and wasted my time.
21 november 2025
Omdöme utan inbjudan
Svar från Qualia Life Sciences
Hi James,
Thank you for your feedback. We’re truly sorry for the delay you experienced with your international shipment. When you reached out to us on November 21, we confirmed that your package was held up in customs clearance, which unfortunately can extend delivery timelines beyond our control. Since the delay had passed the expected timeframe, we issued a full refund as a courtesy. There’s still a chance the package may arrive, as international orders can continue moving after customs release, but we didn’t want you waiting any longer without resolution.
We appreciate your patience and understand how frustrating the experience was. If you decide to order again in the future, we’d be happy to assist.
I had an issue with a subscription that…
I had an issue with a subscription that I forgot to cancel, thereby, leaving me with too much product. Dana in customer service handled my cancelation and I was able to return the unused product, with free shipping and issued a prompt refund; I will definitely be using Qualia in the future.
13 november 2025
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Awesome Customer Service
I had a tricky customer service issue when I accidentally ordered too much of one product.
Everyone who helped me resolve the issue and deliver a refund in a timely manner was gracious, courteous, and very kind and skillful.
The products are awesome and I will continue to buy from them for months to come.
16 september 2025
Omdöme utan inbjudan
Customer Service is GREAT!
Customer Service is great. I needed help with a return order and my subscription. I had to email several times for my understanding of the order, and customer service was prompt and continued to answer all of my emails and questions until I had a clear understanding of how to proceed with my return, my future subscription orders, and my account access. Extremely helpful, kind, courteous team.
9 september 2025
Omdöme utan inbjudan
Ordered onetime magnesium supplement
Ordered onetime magnesium supplement. Was charged $35. They automatically sent another bottle 20 days later and charged $51.34 for that bottle and had to cancel and return. Return says paid $1
9 september 2025
Omdöme utan inbjudan
Svar från Qualia Life Sciences
Hi Derk,
Thank you for sharing your feedback. We did want to clarify a few details for accuracy. When your original order was placed on 7/31/25, the Subscribe & Save option was selected at checkout, which is why a renewal order was automatically generated and billed four weeks later on 8/28/25 (not 20 days later as you shared). We understand this can sometimes happen unintentionally, and our team reviewed this thoroughly when you reached out. As soon as you let us know you hadn’t intended to enroll in a subscription, we provided the full order history along with a prepaid return label. Once the product was returned, we issued a full refund. You had noted that the return portal displayed a $1 credit, which can occasionally appear incorrectly during processing, but we did ask you to please disregard this and confirmed you'd receive a full refund on return products. The full refund was issued promptly upon your items being returned. We hope this helps clear up the misunderstanding.
If we can support further, please feel free to contact us again directly as we are always happy to help!
With kindness,
The Qualia Life Sciences Team
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