QNAP Systems Omdömen 207

If you are a power user, or even just someone who expects basic admin control over hardware you paid for, avoid the QNAP TS-233 at all costs. I have absolutely had enough of this piece of junk.

Instead of just quietly managing storage, the QTS operating system fights you at every single turn. Under the hood, it’s a severely crippled, proprietary Linux environment. Want to run standard maintenance commands via SSH? You can't. QNAP actively removes basic packages to force you into their walled garden, making CLI management a nightmare.

The absolute worst part is the hardware trap. Because this box runs on an underpowered ARM chip with a miserable 2GB of hard-soldered, non-upgradeable RAM, you are completely locked into QNAP's terrible software. You cannot escape to TrueNAS, Unraid, or even OpenMediaVault. Their bootloader is so aggressively locked down that putting a custom OS on it requires physically dismantling the machine and attaching serial console cables to the motherboard.

It's a frustrating, restrictive appliance that offers zero software freedom. Do yourself a favor: skip this closed ecosystem and build or buy a cheap x86 system instead. Save yourself the headache.

J'ai un ts 231p ...J'ai jamais vu un système aussi bancal, au fur et à mesure des mises à jour le système est de plus en plus lent, il plante régulièrement ... Heureusement que j'utilise pas cette m... Pour mon business photos , j'aurais eu des comptes à rendre...
N'achetez pas ça . Tournez vous vers d'autres marques ...

Hello. Look at the damage your app helped cause. Not even QNAP could recover it. It's a shame you're not from Brazil, otherwise I would sue you to get you out of the market. More than 16TB lost because a lousy program simply sends a command to wipe everything, whether via WebDAV, FTP, Samba, etc. They all make the same mistake. You can't consider yourself a programmer with such a serious error. I would feel guilty for having harmed someone. You know very well that nowadays data is very important, even if it was mirrored, there wasn't enough time. And now tell me what I'm supposed to do? If even the brand itself couldn't recover its own system. But this bill will come due to God for you to pay, you can be sure. You can escape man, but no one can escape God.

Atte.
Tiago Montagnini.

Qnap sucks! I have an older model - TS-251+, it works until it doesn't. An issue (intel CPU related - Celeron J1900) bricks the unit. Intel publicly announced but Qnap never did anything, happily sold the units they had. There's a fix (involves soldering a 100 ohm resistor); even if it boots, you might lose your data. It happened to me! Right now I am struggling to get the data back with no success (HW issue manifested during the firmware update). So yes, Qnap sucks for me. NEVER again!!!

Just don’t buy anything from QNAP.

I have a QNAP TS-763 and the boot disk failed. I thought I’d try to recover my perfectly healthy RAID array using Linux. Nope, it’s held behind some proprietary configuration.

Contacted support, replied quickly, but unfortunately they won’t sell me a replacement module, and won’t give me a firmware recovery image. They say my only option is to buy a new NAS from them.

I even asked for an RMA… apparently as a “legacy” product they don’t want to know and speculated that it would be a minimum $800!

How is this any different to a hacker who’s installed ransomware and demanding a fee to unlock it?

Lots of other owners have the same problem, there doesn’t seem to any success stories.

Anyway, my advice: don’t buy anything from them. Try UGreen instead, from what I’ve seen, they seem to produce “Quality Network APpliances”

je possède 1 Qnap TS410 du matos assez vieux, . voila ils fonctionne toujours, mais comment peut fabriquer du matos grand publique aussi défaillant, le 4 baies une catastrophe, reset impossible, il a fonctionner au début maintenant c est a la fin pour lui.. un conseille ne retirer pas les disque a chaud , c est fin pour vos données. Je possède un Drobo et ca fonctionne a merveille et evolutif avec le temps, meme s il est vieux , c est quoi le problème avec Qnap

Prodotto pieno di bug e aggiornamenti firmware continui, che non risolvono il problema.
La proposta di app e abbondante ma è totlamente insaffidabile per la videosorveglianza.
La registrazione dalle telecamere IP si blocca.

We've been running QNAP systems since 2008 and they've been the backbone of our storage infrastructure ever since. The reliability over that time has been excellent. For a production company, losing access to active project files isn't an option, and QNAP has consistently delivered. What works really well is the versatility: it functions like a private Dropbox for our team, lets us securely share folder and file access with external vendors, supports remote login when we're on location, and connects locally via 10GbE or Thunderbolt directly to our primary editing station. We most recently bought & built out a TVS-h1688X with 288TB of internal storage, which gives us enough headroom to house active project files across commercial and feature film productions simultaneously. You can also customize the interface to feel on-brand for your company, which is a nice touch.

That said, it's not without its learning curve. Support communication isn't the fastest. They do get back to you and they do follow through, but don't expect a quick turnaround. For non-IT professionals, the bigger challenge is that there isn't nearly enough accessible video content or plain-language documentation to help you get the most out of the system. Once you get the hang of it, it's fantastic, but that onboarding hump is real and QNAP could do a lot more to help users get there faster.

Great products with room to grow on the support and education side. Still our choice after 17 years!

Have a Qnap Ts-453D NAS which I had purchased DA Drive Analyzer This was to be renewed in Jan 26 which it was but they also charged me for another service I did not request to the tune of $119.99. They were unable to rescind that purchase an now cannot put the DA service on my NAS due to a mix up with my QID status. This is a tech company which has trouble with software will be moving to synology in the future.

software team sucks

bundled softwares always crash , it will corrupt with other software during install or update , sometimes upgrade means braking your software and even whole OS , they never tested well

simple reboot cycle can stuck in the bios

very slow shutdown and boot up process

Horrible support. Be ready to wait months to get any response. Misleading information and weak hardware. Not even capable to deal with the software provided.

Poor customer service and truly ridiculous response times - so much so that they ask you to add your NAS to their online help system, then take so many days to actually look at it that the connection has timed out! I.e. their own software developers have clearly decided that if after a week nobody has done anything then the connection should be closed!

Support eventually relied (again) too slow to have used the Helpdesk and with the most moronic of debugging. 100% would not buy one again!

Customer service don't seem to care either! Buy Synology instead!

I have now been working with QNAP Appliances since 2006 as a professional - reselling and integrating them into our other Technology choices. An upside is that QNAP is the company that keeps supporting EOL appliances and keeps on releasing new Firmware versions to older unit. Makes it a great investment and partner for many years.

Fantastic hardware - good performance and great basic NAS functions.

Downsides are lack of additional product offering - initial offering it for free - then charging it to the customers - and its not near enterprise level.

QNAP offers a terrible support and lack of business understanding of their customers.
They do not understand that their customers are using their hardware for real business... and as such they have no clue about the importance of their own product. They should include more QA/QC on their support staff - that either are demotivated for in their job - anyway, they need to READ what the customers are writing them instead of just referring customers to their bulletins.

Issues especially occurs when a new generation of Firmware is being released - and I urge all to wait until Early adaption releases has been superseded by more steady mature versions.

We have extra units where we can test new Firmware version - because we will not use our customers as experiment.

And then finally - the security issue.
QNAP delivered some units to a hacker festival in Ireland in 2025 - promising contenders money for breaking into the appliances.
Good initiative ! - downside was that the appliances were hacked very fast. New FW versions has come out - and QNAP should readdress the hackers for another round.. QNAP needs to be unbreakable after so many years in Business

QNAP - a great product - still a long way to go.

Useless hardware and technical support from this company. I bought an NAS and two drives from WD. Their literature said it could be connected via a WiFi PCI card. So, when I went to acquire the card and checked their "compatibility list", there was only one card listed, their own, which has been discontinued. So, I contacted technical support and they told me that any PCIe gen 2x1 card would work, with Intel AX200 or AX210 chipset preferrred.
So, I bought one. Installed it but the NAS doesn't see that it exists. No way to access it, load drivers, etc. (installing the card was an ordeal in itself getting the blank off of the housing - the screw was impossible to remove despite multiple tries, WD-40, etc, so I had to destroy the blank to finally remove it - and had to jury rig a new support for the card....which I'm removing with no blank to cover the gap)
You would expect a decent company, if they have discontinued their only compatible card, to actually test and say which specific cards would work. But that is what a decent company would do. So here I sit, I'll have to uninstall the non-functioning card and play roulette with alternatives, or figure out an ethernet cable route through walls and floors which is what I was trying to avoid.
Disgusting behaviour, really. Sorry that I went with this company. I will not do so again.

Aperto un ticket il 05/11 ad oggi 10/11 nessuna risposta e nessuna possibilità di contatto. Assistenza ZERO.... sperare di non aver mai bisogno di assistenza è TROPPO POCO! mai più QNAP

NAS HS au bout de 3ans durée de vie inférieur an un disque dur, c'est très moyen pour un outil de sauvegarde !
1er geste commercial de 15% pour l'achat d'un neuf et après avoir prix mon mécontentement en considération passé a 25% avec 2 a 4 sem de délai.
Donc j'ai décidé de le faire réparé 185€ et frais de port pour l’Allemagne a ma charge!
IL FAUT FUIR QNAP

Prodotti ottimi
peccato che manchi assistenza. In precedenza ho avuto bisogno ma come è successo pochi giorni fa, risponde un AI chmfornisce solo link e mai una soluzione.Non c'è un numero italiano di assistenza per parlare con un operatore. Connessioni remote con tempi biblici e ovviamente poi rinunci. Come detto prodotti ottimi ma complessi per i poco esperti. Avendo pre nel tempo un'espansione oramai rimango ma francamente non sento di poterlo consigliare.

I have a couple of Qnap NAS and wanted to backup one of them to the cloud and what better way than to use their own Myqnapcloud space, so I bought a supscription for 1 Tb for 1 year and it turned out that especially my NAS could not use the service, that was not written any where, and I asked to cancel the subscription within 24 hours and their response, tough luck, non-refundable.... Shitty company. Do Not Ever Buy their solutions!!!!

Absolutely disgusting support. Do you not realise the QNAPS are the lifeline of a company as they store the data and QNAP seem to think it is acceptable to reply to a ticket when they feel like it. This was was raised over 7 hours and still waiting for a response. Even after talking to a QNAP employee who advised they would get a response.

Nach einem Update funktionierte die MusicStation und die PhotoStation nicht mehr. Nach ein paar Dialoge mit dem Support vereinbarten wir eine Remote Session. Der Support löste mein Problem nach 2,5h. Und das wohlgemerkt auf einem 9 Jahre alten Gerät, für das es weiterhin Updates gibt.
Wer bietet denn heute noch einen derartigen (im Kaufpreis includierten!) Service?