Qantas Omdömen 

Booked flight from Sydney to London on NYE. That included a scheduled 2hr stop in Singapore. We were then told 30 mins outside of Singapore that the next leg was delayed by 2hrs because a catering truck had damaged another plane in Melbourne. The delay was so the 80 or so connecting passengers from Melbourne could make the connecting flight. Complete BS of QANTAS to say this was beyond their control. It was a very specific and deliberate operational decision by QANTAS to inconvenience 400 passengers, so 80 were not further delayed.

The result of the poor operation by QANTAS was they have prioritised profit over customer. The knock effect was the overall delay was 5 hours. That is by far he worst delay of any airline I've used to get travel between UK and Aus. I'd avoid QANTAS.

If I could give 0 stars, I would. I booked a flight as a present for my mum. Qantas took the money and now claim to have no evidence of a booking. That's £1550 they have of mine and I have nothing to show for it. The customer services people are lovely but it's a shambles. Really shameful lack of service from what should be a premium airline.

My wife was booked to fly from LHR to DRW. Booked both sides from DRW to LHR and LHR to DRW through Qantas website and paid ticket money to Qantas.

On way back from LHR to DRW, two of the flights were operated by Emirates. First leg of the flight was cancelled. Obviously rang Qantas to get it all rebooked.

Qantas customer care was quick to fob off and say contact Emirates and they said they cant help although it's ticketed via Qantas. The customer service received at Emirates was superb even though I had nothing to do with them and all bookings were through Qantas.

The person whom I spoke at Qantas was polite but the system is geared to fob customers off and place responsibility somewhere else and this is very unhelpful.

Hope Qantas learns from them. Shame on you Qantas! You could be more sensitive and
try to resolve the situation.

Will never use them if I have an alternative. Customer service needs huge improvements.

Completely untrustworthy company. Such a shame what has become of them. They used to be great. They have all these deceptive policies like saying they'll refund within 24 hours of booking but then hiding behind all this fine print and not giving the refund. I've never experienced anything like it after flying on dozens of airlines around the world.

As an American, I am hardly a regular customer of Qantas, but every time I do fly them I am reminded how high the bar can be.
From check-in through arrival, the experience reflects professionalism, operational competence, and an evident commitment to safety. The crews are calm, capable, and attentive without being performative, and the overall service feels deliberate rather than improvised.
It is difficult not to wish that U.S. carriers exhibited even half the consistency, seriousness, and passenger respect that Qantas treats as baseline. An excellent airline, and a model others would do well to study.

In February this year during Qantas Red Tail Sale I searched for prices for Brisbane to Tokyo then Osaka to Brisbane (saves me returning to Tokyo). The search came up with options and I selected a flight from Brisbane to Tokyo but the Osaka to Brisbane showed 2 flights, First for Osaka to Tokyo then connecting Tokyo to Brisbane. I selected two flights on the same day, Qantas accepted my selection, I paid the amount then received booking details. I then noticed that the flight from Osaka to Tokyo through JAL landed at Haneda but the flight from Tokyo to Brisbane departed from Narita. I checked the location of these airports they are at different ends of the city and would take approx 3-4 hours to transfer. I rang Qantas straight away, waited 2 hours to get on only to be told there was nothing they could do. The following month I arranged another flight from Osaka to Tokyo and rang Qantas and told we will not board the one I booked. They replied that if we do not board the JAL flight that was booked through Qantas, this will be classified as a NO SHOW, and you cannot board the Tokyo (Narita) to Brisbane flight. The only way was to pay a fee for Qantas to adjust the booking. I had to pay $72 each person for service fee, plus a penalty fee of $225 each. After our trip I did some research and I found this: "If you've made a mistake while booking a flight on qantas.com or the Qantas App, we'll waive fees for making the following corrections until midnight the same day. Contact us before midnight on the day you booked by calling 13 13 13 within Australia or by contacting your local Qantas office." There is also another set of conditions for Qantas frequent flyer members, is says: "Qantas Frequent Flyers can cancel for any reason within 24 hours of making an eligible booking directly on qantas.com and we’ll waive the cancellation fee." I am a Qantas member, made the booking on the 9th February at around 7.00pm and, realising the connecting flight issue, contacted Qantas using the above number around 3 hours later, approximately 10.00pm.
I sent all this information via email along with my phone records showing that I had called Qantas the same day as making the booking. I received an email back from them saying we stand by our decision not to refund the fees and we now consider the matter closed.
I will go the the Tribunal.

Qantas lost both my and my wife’s luggage - no communication or updates, and impossible to contact. Due to the requirements of our trip, we may not be able to undertake specific, expensive, parts of the trip without this luggage. Avoid Qantas if you can! This probably arose from how terribly they now treat their staff. I’ve spoken to multiple employees who confirm Qantas no longer care about their staff - a warning to us all, avoid this company at all costs!

Low quality airline that survives only on government handouts and price gouging. Constantly raising prices, devaluing their points system, and lowering standards. Use any alternative.

Qantas cancelled our flight on the Friday night and said we will organise a substitute flight which they didn't we had to do it ourselves, forth international cancellation in a year.

upped the points cost of their reward flights by 25% only to offer them on 'sale' months later. Regularly advertises seats on planes that are different to actual, all customer service outsourced overseas, platinum/platinum one FFs treated like garbage.

Terrible service. Over 4 hours delay (currently) for a night flight from Perth to Melbourne. Unacceptable. Stuck in Terminal 4 Perth airport now with everything closed and missing an important event in Melbourne. Should have booked a low cost airline. Never had any problems before. What a terrible airline. Never again!!!

My frequent flyer points for myself and my children didn't link to my flight. I was unable to log on and submit manually as it keeps coming up with error when I try to log in. Tried multiple times to contact customer service to have it fixed, I occasionally get a response stating they will be in contact within 5 business days. Still haven't heard. Customer service is a joke, I can't access any of my point let alone log any! Disgusting!

Flying to Darwin from Brisbane on QA824. Tuesday 2nd December 2025. At the gate Qantas staff announced flight is full so can passengers bring their hand luggage forward to be stowed in the cargo hold and it can be retrieved at belt conveyor in Darwin. While this was happening approximately 8 Qantas staff appeared in the queue, dressed in civilian clothing not uniform. They each had a suitcase and a bag. Not one of them handed their carry on luggage in to be stowed below aircraft. So the Qantas staff are more important than the paying clients and way to important to stand and wait for 20 minutes at belt conveyor in Darwin. I think it is disgusting especially when we pay their wages and the tax payer bailed them out during covid. Very clear clients are second rate compared to looking after their own staff. Many people on this floght fly for business reasons and travel light to get to meetings etc in Darwin.

I rang qantas pay 10 times only to be disconnected and hung up on every time. Absolutely hopeless, all I got back was thank you for feedback and they would look into it. If that is how they think of their customers they should have a good hard look at themselves or get another job.

Qantas is always late. My latest return trip to Melbourne was no exception. Both flights were delayed. This happens often. It's as though Qantas never really intends to stick to it's schedule. This then has follow on implications for transport etc when you arrive very late.

Huge Shout out to Shriaz Chan working at checkin at the BNE domestic terminal, I went from not being able to get back to Honolulu, and being completely screwed (by jet star, who didn't help) to having a connecting flight, and being able to make my international flight in Sydney. Thank you Shriaz Chan for your professionalism and can do attitude, you are an asset to Quantas!

Filthy dangerous false advertising, not to be trusted

Das erste Mal bin ich mit Qantas geflogen und es war einfach perfekt. Ich wollte schon mit vielen Airlines einmal Fliegen, und eine davon war Qantas. Wenn es geht, hätte die Airline 6 Sterne verdient.

Das Boarding auf der Website hat zwar gut funktioniert, aber es hat etwas lange geladen. Auf jeden Fall habe ich mein Flug nach 10 Minuten gebucht und ich war erstaunt wie einfach das gegangen ist.

Dann ging es zum Flughafen von Los Angeles. Ich bin dann auch angekommen und wie ich gesehen habe, war der Check in überfüllt. Auf jeden Fall habe ich mich angestellt und kam dann nach 30 Minuten raus aus dem Check-In.

Danach ging es zum Gate und ich habe gewartet bin Economy Class auch ins Flugzeug darf. Ich war dann im Flugzeug und habe mein Sitzplatz (1A) direkt gefunden. Dann habe ich es mir gemütlich gemacht.

Als das Flugzeug dann gestartet ist, habe ich mich mal bei dem In-Flight-Entertainment umgesehen. Es war ein gutes Modell meiner Meinung nach. Dann waren wir auch schon auf der Startbahn.

Wir waren schon auf der Startbahn nachdem ich mich beim IFE umsah. Dann kam auch schon der Takeoff, der Teil wo ich am meisten Angst habe. Aber zum Glück lief alles gut.

Auf Reiseflughöhe kam dann auch der Service, wo ich sagen muss, das dieser Service sehr freundlich ist. Dann habe ich gegessen.

Ich bin nach dem Essen ins Bad gegangen, weil es schon fast Nacht war. Ich gehe immer früh schlafen. Ich habe mich dann umgezogen, meine Zähne geputzt, und mich hingelegt.

Der Sitz vor allem ist einfach WOW, ich konnte es auch Nicht glauben das das Economy war. Es hat mich direkt zum einschlafen gebracht, und der Sitz war auch super bequem.

Ich bin dann 30min vor Sinkflug aufgestanden und habe noch schnell die Zähne geputzt und mich umgezogen. Dann saß ich weiter auf dem gemütlichen Sitz.

Dann kam der Sinkflug und ich habe mich dann auch angeschnallt und mein Tisch zugeklappt. Als dann die Landung war, war ich erleichtert, das das keine Lufthansa Landung war. Das war eine andere Erfahrung.

Wir sind dann zum Gate gerollt und sind dann ausgestiegen. Dann ging es zu meinem Koffer. Ich habe 20 Minuten auf mein Koffer gewartet und dann kam der. Ohne einen einzigen Kratzer rausgekommen.

Allgemein ist Qantas eine sehr gute Airline die ich auf jeden Fall empfehle. Vom Guten Service und gutem Sitz bis zum unbeschädigten Koffer.

Wife visited Australia from New Zealand, a 5 hour international flight. Neither of the return flights had a tv screen fitted, i.e. no entertainment available. Neither of the return flight offered a meal, only drinks. Qantas website states ALL international flights have entertainment and meals. We enquired why this wasn't available on her flights - but Qantas chose not to provide a response. Buyer Beware for this budget "national carrier". Evidently took a page out of Jetstar's book. Our family won't travel with Qantas again.

OWE on full fare business ticket with Qantas and Qatar. Multi-city long haul travel. Arrive SEA to check in for the second and third legs of my trip. Qatar say I am not booked on the flight. Travel agent says the airlines cancelled the reservation and have taken over the ticket so can’t help. Qatar blames Qantas, Qantas blames Qatar. 3 hours on standby and I get a seat on the first leg of the flight. Transiting to second leg in Doha, I discover the ticket, and the remaining legs, have been downgraded to economy. 2 hours of trying to resolve with Qatar staff in Doha. The best anyone can do is ‘send an email to find out what happened’. Meanwhile I am flying economy on a business ticket .

I understand things go wrong but when it does the customer service of premium airlines should make a difference. Not in this case, and not previously either. This is the second time in two years that Qantas has cancelled tickets mid trip and had no customer service to resolve.