Booked a voucher massage with hotel stay at Coombe Abbey Hotel. Massage was fantastic but upon arriving at hotel we were told the room had been booked but hadn’t been paid by Pure Spa even though we... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a gift voucher for a hyperbaric chamber session at the Coventry spa. They advertise it as being able to be booked at Coventry but once I tried to use the voucher to book I was then informed th... Se mer
Företaget har svarat
I booked a 90 min mix and match package during the Black Friday sale. The service I received at Pure Spa Coventry was excellent and consisted of 60 min full body massage plus 30 min facial
Företaget har svarat
Awful Experience – Not Worth the Price I booked a 120-minute couples spa day, including additional treatments, but we only received 90 minutes of service. Furthermore, we were unable to use the spa... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's premier spa, wellness and beauty provider PURE’s philosophy is simple — to combine essential self-care treatments for time-starved individuals. Open late throughout the week in urban locations, our expert therapists are there for our clients even after their longest days! Becky Lumsden, a chartered accountant with an avid interest in the beauty industry, established our team. She dreamed of running her own business and noticed a gap in the market for urban professionals wanting to take care of their health, well-being and beauty essentials. With multiple locations across Scotland and England, slotting a treatment into your life is easier than ever.
Kontaktuppgifter
Abbey Road, David Lloyd Coventry, CV3 4BJ, Coventry, England, Storbritannien
- 0330 232 1888
2,9
Medel
5 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Voucher Booking
Booked a voucher massage with hotel stay at Coombe Abbey Hotel. Massage was fantastic but upon arriving at hotel we were told the room had been booked but hadn’t been paid by Pure Spa even though we had paid for voucher. Countless phone calls never called back or replied to emails. Two hour journey home. Avoid!!
16 maj 2026
Omdöme utan inbjudan
False advertisement and ignorant customer service staff
Bought a gift voucher for a hyperbaric chamber session at the Coventry spa. They advertise it as being able to be booked at Coventry but once I tried to use the voucher to book I was then informed that, contrary to the website seeming to show that Coventry offered the service, they don’t.
I therefore asked for a refund. Customer service has been replying to me quickly prior to this, but my last 3 messages asking for a refund were ignored. I’ll now be seeking a refund via my card provider.
27 februari 2026
Svar från PURE Spa UK - Coventry
Dear Denise,
Thank you for your feedback. We’re sorry to hear about the confusion regarding the availability of the hyperbaric chamber session.
While the treatment is listed within our services, availability can vary by location and unfortunately it is not currently offered at our Coventry spa. We apologise if this was not clear at the time of purchase and understand how frustrating this must have been when you were trying to redeem your voucher.
We’re also sorry to hear that you have not received a response to your most recent messages. This is not the level of communication we aim to provide.
Please contact us at customerservices@purespauk.com with your voucher details and reference your Trustpilot review so our team can review this for you and work towards a suitable resolution.
Thank you for bringing this to our attention.
Warm regards,
PURE Spa UK
Great deal when booked on sale
I booked a 90 min mix and match package during the Black Friday sale. The service I received at Pure Spa Coventry was excellent and consisted of 60 min full body massage plus 30 min facial
7 december 2025
Omdöme utan inbjudan
Svar från PURE Spa UK - Coventry
Dear Miss Bee,
Thank you so much for taking the time to leave such a lovely review! We’re really pleased to hear you enjoyed your experience at PURE Spa Coventry and that you were happy with both your massage and facial.
It’s great to know you made the most of our Black Friday offer, and we’re delighted the team looked after you so well. We hope to welcome you back again for another relaxing visit very soon.
Kind regards,
PURE Spa UK
Awful Experience
Awful Experience – Not Worth the Price
I booked a 120-minute couples spa day, including additional treatments, but we only received 90 minutes of service. Furthermore, we were unable to use the spa facilities due to ongoing refurbishment, which was not disclosed at the time of booking the gift. Communication with the company has been extremely difficult, making it nearly impossible to get in touch. Overall, a very disappointing experience, not worth the price, avoid this company at all costs!!!
2 juli 2025
Omdöme utan inbjudan
Svar från PURE Spa UK - Coventry
Dear Emily,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly on what should have been a relaxing and enjoyable spa day.
We understand how disappointing it must have felt not to access the spa facilities and to experience shorter treatment time than anticipated. Refurbishments can occasionally impact availability, and while we aim to keep guests informed, we appreciate how frustrating it can be if expectations aren't fully aligned on the day.
We're also aware that getting through to our team has been more difficult than usual, and we recognise how that may have added to your frustration.
If you're happy to share your booking details with us at customerservices@purespauk.com, we’d be glad to take a closer look and support you with the next steps. Thank you again for taking the time to leave your review.
Warm regards,
PURE Spa UK
Lovely friendly salon and first class…
Lovely friendly salon and first class service! Very attentive and worth every penny!
18 juli 2024
Omdöme utan inbjudan
Svar från PURE Spa UK - Coventry
Hello,
I am very pleased to hear you enjoyed you experience at Pure Spa.
We look forward to welcoming you back in the near future.
Kind Regards
Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.