Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Using PureSleep has definitely reduced the snoring issue. However, I still wake up to an empty bed about 25% of the time, as my snoring drives her to another bedroom. It’s not perfect, but until the... Se mer

Betygsatt 1 av 5 stjärnor

Though the appliance worked for snoring, it permanently realigned my jaw and shifted my teeth. In order to avoid tooth damage, I now need braces to reposition my teeth. A few years of using this appli... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Although the molding agent molds my teeth the PureSleep device doesn’t keep my teeth in the device when I sleep. My jaw drops out of the device. The capability of adjusting the positioning of my jaw i... Se mer

Betygsatt 1 av 5 stjärnor

DO NOT BUY THIS PRODUCT I bought this vacuum because my son had severe eczema. The vacuum does not work (it does not suction), and it cannot be returned. The company expects me to ship it to Germany... Se mer

Företagsinformation

  1. Leverantör av medicinsk utrustning

Skrivet av företaget

This page is moderated by The Pure Sleep Company which makes and distributes PureSleep. We only delete postings that contain profanity, personal threats or attacks, hate speech, harassment, defamatory statements or personal medical information.


Kontaktuppgifter

2,2

Dålig

TrustScore 2 av 5

634 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Spamcalls

Spamcalls. Robocalls to phone number which is in Do not call list.

2 mars 2026
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

The Pure Sleep Company never, ever makes robocalls to anyone. We don't even have the ability to make them. Perhaps you received a robocall from a company with a similar name. We are a U.S.-based company that makes an FDA-cleared medical device, specifically, an anti-snoring mouthpiece called PureSleep, and this is our website: https://puresleep.com/

Assuming that the robocall you received actually came from another company, we would sincerely appreciate it if you could delete your one-star review of our product.

Betygsatt 1 av 5 stjärnor

DO NOT BUY THIS PRODUCT

DO NOT BUY THIS PRODUCT
I bought this vacuum because my son had severe eczema. The vacuum does not work (it does not suction), and it cannot be returned. The company expects me to ship it to Germany (which is NOT where I received it), which would cost me more than $80, and then wait to see if they accept my return.

4 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I swear this must be a scam!!

I swear this must be a scam. But I tried it anyway because I so miss a full night's sleep. I bought it and followed instructions perfectly but It was useless and didn't work. Of course they wanted me to leave a review which I did, honestly but haven't heard back. Don't bother with this garbage.

10 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

PureSleep worked the first night, and I've been using it for years!

I have been using PureSleep for many years, and it's fantastic! On the very first night, it stopped my snoring and it's been working ever since. It causes a little soreness for the first couple nights, but is then very comfortable. In fact, I now find it more comfortable to sleep with it than without it. One time, I had a problem with the fitting process, but used the postage-paid return shipping label that was included in my order to exchange it for a new one, and it was very easy, and customer support is in the United States and very professional. Five-stars!

29 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Company highjacking your good name

I mistakenly posted an unfavorable review on this company. There is another company called PureSleepy who manufacture a device for cleaning your mattress and sleeping surfaces. My experience was with them not The Pure Sleep Company. I apologize for the error.

15 december 2024
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

Dear Ms. Lovell,

Thank you VERY much for clarifying the situation.

Your one-star rating is still present, reducing our average rating. It would be most fair four you to delete your review and rating, but if you prefer to change it to a five-star review, we won't complain. :)

Thank you!

Best regards,
The Pure Sleep Company
Larkspur, California

Betygsatt 1 av 5 stjärnor

This company is a scam

This company is a scam, I placed an order in October hoping to get it before Christmas , when I inquired about my order they claim it was delivered in January, when I asked for proof or a refund they claimed that they will replace it, it has been 2 months and there only response is they are waiting for shipping confirmation. I have emailed my contact for the past 5 days and now they won’t reply. Be aware and don’t order nothing from this company. They are a scam!

19 mars 2025
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

We have no record of any customer with your last name and your review was done through Trustpilot, which we don't use. In the past, we've received a small number of similarly perplexing negative reviews through Trustpilot, only to discover that they were intended for a company with a similar name that sells mattresses and pillows. We only sell an anti-snoring mouthpiece, which by the way, really works.

If you actually did mean to write this review about us, please give us a chance to help by contacting our customer support department at https://puresleep.com/pages/contact-us.

We've sold way over a million PureSleep anti-snoring mouthpieces over almost twenty years, so we certainly intend to deliver every single order our valued customers give us!

Thank you,
The Pure Sleep Company
Larkspur, California

Betygsatt 5 av 5 stjärnor

Don’t waste your time

Apologies, the review was for puresleepy NOT pure sleep.

Don’t waste your time. They claim 4-6 days delivery, it’s been over two weeks. They told me it had been delivered but haven’t provided any proof of delivery or details. Still no proof, product or explanation.

2 mars 2025
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

We see that you reside in the UK, where we don't market our product, and your review was done through Trustpilot, which we don't use.

In the past, we've received a small number of similarly perplexing negative reviews through Trustpilot, only to discover that they were intended for a company with a similar name that sells mattresses and pillows. We only sell an anti-snoring mouthpiece, which by the way, really works.

If you actually did mean to write this review about us, please give us a chance to help by contacting our customer support department at https://puresleep.com/pages/contact-us.

We've sold way over a million PureSleep anti-snoring mouthpieces over almost twenty years, so we certainly intend to deliver every single order our valued customers give us!

Thank you,
The Pure Sleep Company
Larkspur, California

Betygsatt 1 av 5 stjärnor

Please Don't waste your time on this…

Please Don't waste your time on this product. It comes over 1 month later. Poor customer service. Customer service told me to find an outlet that stocks the filter- this is nothing but a shonky middle man. Save your money and buy local. It just feels like an average vacuum with average power.

10 februari 2025
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

Dani, we see that you reside in Australia, where we don't sell our product, and that your review was done through Trustpilot, which we don't use.

In the past, we've received a small number of similarly perplexing negative reviews through Trustpilot, only to discover that they were intended for a company with a similar name that sells mattresses and pillows. We only sell an anti-snoring mouthpiece, which by the way, really works.

If you actually did mean to write this review about us, please give us a chance to help by contacting our customer support department at https://puresleep.com/pages/contact-us.

We've sold way over a million PureSleep anti-snoring mouthpieces over almost twenty years, so we certainly intend to deliver every single order our valued customers give us!

Thank you,
The Pure Sleep Company
Larkspur, California

Betygsatt 1 av 5 stjärnor

I ordered my product a few weeks ago…

I ordered my product a few weeks ago and nothing has been delivered. I have contacted customer services and no response? Can someone please confirm when my order will arrive and contact me please?

13 januari 2025
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

Anna, we see that you reside in the UK, where we don't sell our product, and that your review was done through Trustpilot, which we don't use.

In the past, we've received a small number of similarly perplexing negative reviews through Trustpilot, only to discover that they were intended for a company with a similar name that sells mattresses and pillows. We only sell an anti-snoring mouthpiece, which by the way, really works.

If you actually did mean to write this review about us, please give us a chance to help by contacting our customer support department at https://puresleep.com/pages/contact-us.

We've sold way over a million PureSleep anti-snoring mouthpieces over almost twenty years, so we certainly intend to deliver every single order our valued customers give us!

Thank you,
The Pure Sleep Company
700 Larkspur Landing Circle, Suite 245
Larkspur, California 94939

Betygsatt 1 av 5 stjärnor

I’m really unhappy with Pure sleep

I’m really unhappy with Pure sleep. I bought the mattress vacuum (£79.95) and after using it on 4 mattresses it was over heating. After charging it the first time the charger snapped too. Poor quality and a complete waste of money. After sending a messaging on their contact page through their website at the start of June, a month later I am still waiting for someone to get back to me.

4 juni 2024
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

Sorry for the slow response. Apparently, you wrote a review of the Pure Sleepy bed vacuum (https://puresleepy.com/). We are a different company, and sell an anti-snoring mouthpiece called PureSleep (https://puresleep.com/). It's an easy mistake to make! The difference between our name -- and our website domain name -- and theirs is just the letter "y." If you could please delete your negative review from our review site and post it to the correct location, we would greatly appreciate it.

Betygsatt 5 av 5 stjärnor

Excellent Customer Service and Live People!

The product ended up not working for me, but I’m giving them 5 stars for their excellent customer service, warranty, and return policy (that they stand by). It’s so rare these days to be able to speak to someone on the phone.

15 maj 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Zero customer service

Zero customer service.
Be careful on getting any returns or replacement on defective pieces that is falling apart.

7 mars 2022
Omdöme utan inbjudan
Logotyp för The Pure Sleep Company

Svar från The Pure Sleep Company

Max, we can't understand your review, but note that every review you have ever done has been for one star, and your reviews exhibit classic characteristics of paid fake reviews. If you actually purchased our product, please give us your order number and we promise to ensure your complete satisfaction.

Betygsatt 1 av 5 stjärnor

I was not able to use this product as…

I was not able to use this product as it never fit the structure of my teeth. There was just one size and unless you are a small person it will not work. I thought I did it wrong the first time and they did re-send another product to me but by the time I was able to get around to trying it again the time had expired to get a return. I did not know that they offered a return of the funds. I think it would have worked had the guard been able to expand the shape to not feel like my jaw was being squeezed together. Teeth slipped out due to being too narrow of a guard and not deep enough to cover teeth.

3 september 2021
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I have used your product for years and…

I have used your product for years and it works great. Wears out after some time but all products do that. I recently purchased the product for the third time and was a little disappointed only because the first two times I ordered I was sent two mouth devices for the same price I ordered this time. This order only came with one mouth device so I may look into a device that is a little cheaper next time!

17 maj 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Honest review- worth trying

I have obstructive sleep apnea-I wanted to write a review after using product for some time(approx a year)-I am so happy with puresleep and its effectiveness! I honestly did not expect this to work but I was desperate to find an alternative to using my cpap machine. I dont usually write reviews, but I felt the need to since I know there are many people who suffer from OSA and are reluctant to using a cpap. This is truly an honest review-I do not “choke” in the middle of the night from not breathing! Please try this product! To give you insight into my OSA-I would stop breathing approx 20 times an hour-this product is not a “gimmick”. It works-sorry for such long review-I-just hope this helps someone looking for an alternative product to their OSA- thank you -Maura E

21 februari 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Quite simply it didn't work for me !

Quite simply it didn't work for me. I followed the fitting instructions...no problem. The following morning I had some discomfort in my jaw, this is perfectly normal, which passed quickly BUT it didn't stop me snoring. I persevered & used it for another 2 nights but I still snored.
I contacted customer support to return the device & obtain a refund.
The return label is for the U.S.A. only & when I enquired at Australia Post the postage cost was AU$24 which is nearly 50% of the device cost. It's not worth returning & now I'm stuck with it.

14 februari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The product did not fill well

The product did not fill well, it actually hurt my teeth and it fell out of my mouth a few times throughout the night. It was very bulky and made it hard to fall asleep and get used to.. I'm sending it back today.

5 januari 2021
Omdöme utan inbjudan

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