I have been happy with the service and professionalism since day 1. Classes are fantastic , energetic. All PT are elite, I wouldn’t expect anything less. The Management Team are Brilliant 🤩... Se mer
Företaget har svarat
Plats
Byt plats8 Rowdell Road, UB5 6AG Middlesex, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The refurbishment has been good in parts. New spin studio - how ever this needs mirrors. However, not many spin classes have been put on! Also not many classes near Christmas!! This gym is becomin... Se mer
Företaget har svarat
Debbie is a personal trainer with a difference.... the vibes and energy that she brings to her class, each and every time, cannot be matched with any other trainer. Debbie treats every single member w... Se mer
Företaget har svarat
Small free weights area so difficult to get a free bench even at less busy times. Some equipment outdated....no displays on some rowing machines and treadmills. Men's changing room has been refurbishe... Se mer
Företaget har svarat
Företagsinformation
Om PureGym UK - Northolt
Skrivet av företaget
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktuppgifter
8 Rowdell Road, UB5 6AG, Middlesex, Storbritannien
3,8
Bra
142 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
To my standards
I have been happy with the service and professionalism since day 1. Classes are fantastic , energetic.
All PT are elite, I wouldn’t expect anything less.
The Management Team are Brilliant 🤩
29 april 2026
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Amore. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I have never had any problems since I…
I have never had any problems since I have been with PureGym, very friendly and helpful and understanding staff and I thoroughly enjoy all the classes that I do.
22 december 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Mary- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym! Looking forward to seeing you back in class soon! Thanks, PureGym
Good energy
Such great energy in the Strength class today! I’ll definitely come back and recommend Rommel as both an instructor and a PT. He guided us really well and helped correct our form. Thanks again!
15 november 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Volatiana - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
My favourite gym
Pure Gym Northolt is my favourite. Good location and classes are juat the best, you have lots of options and my favourite spin class is nearly every day. Staff members are amazing, Erica, Mo and Alex are the best.
13 november 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Beata - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Spin ur heart out
Just attended Erica’s spin class. The music and atmosphere was on point. People don’t know what they are missing. Very good workout.
13 november 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Awesome stretch classes
The stretch sessions help me feel more relaxed, improve my flexibility, and speed up my recovery after workouts.
13 november 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Olawande - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Good facilities but needs a deep clean
Good facilities and great selection of free weights and machines, but the gym needs better ventilation and a deep clean.
As soon as you walk in there is a strong smell of stale sweat and (areas of the gym smell of) mould.
There are no open windows and that may be part of the problem - there is no fresh air inlet/ outlet.
On three of the pulling machines, the plates underneath the selected weight 'stuck' to the plate above and released during the exercise movement. This illustrates the level of greasiness on the equipment.
I was glad to experience the air conditioning was on and the background music was not too loud.
15 oktober 2025
Svar från PureGym UK - Northolt
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Really good gym
Really good gym. Good value, lots of great classes and some even have ladies' spaces! Really friendly staff too at my local gym. I like the option of being able to attend different branches as well. Very generous buddy offering where you can bring a friend 4 times per month
13 oktober 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Catherine - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do, so it’s great to see your positive comments! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Each time I tried I got this message
Each time I tried I got this message. “We've had a problem signing you up; please contact member services who can help out.” Issue was resolved I had an amazing time at the gym
10 oktober 2025
Svar från PureGym UK - Northolt
Hi Tayyauba - Thank you for taking the time to leave this review, we are sorry to hear of this issue during the sign up and see that this is 1 star. Looking into your account, this looks like it has been resolved. If you do need any support getting onto the correct membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Pure Gym is good place to do exercise and staff is good. Gym has own free parking and good atmosphere there. I am happy to join this place.
Good Gym and Satisfied
22 september 2025
Svar från PureGym UK - Northolt
Hi Arvind - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It would be great to know where we can improve, please do let us know! Thanks, PureGym
Svar från PureGym UK - Northolt
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Good facilities and lots of different…
Good facilities and lots of different equipment available, bit of a walk from Northolt station, but don't mind!
5 juni 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Tianyu. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very receptive management
The management at this gym are first class. They respond promptly to queries, questions or comments about the classes and do their best to satisfy their clients.
14 april 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Ann-Marie – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Need a great gym that’s open 24 hours
Need a great gym that’s open 24 hours. Pure gym in Northolt is clean and safe. Friendly staff and not packed up
22 mars 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Leon! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym
I loved the gym facilities
I loved the gym facilities! All equipment was working, the place was clean. I loved the scale to measure body fat! Nothing to complain about the gym! Unfortunately people have a strong smell of sweat.
9 mars 2025
Svar från PureGym UK - Northolt
Hi Melissa - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
I been is gym since 2018
I been is gym since 2018, I love it I know everyone there I have seen lots of members go and come, also managers go and come, but only 1 issue I face it’s the cleaning of the toilet, massy smelly,
27 januari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Samir - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Gym now out of touch
Northolt’s new classes feel monotonous, often exercises are inaccessible and the music sounds like random background noise that has no relevance to the exercises/stops midway through sets. The recorded instructions competing with live instructors add to the confusion. Having fitness instructors guide classes using a mobile app seems unprofessional and redundant. I first experienced these app-based classes at Puregym Ealing (specifically LIFT, RIDE, HIIT). Puregym Ealing had recently opened and I thought the app-based classes were for members to use directly but staff were having to use them as an emergency till they learned how to do their job and give live classes unaided. After a few sessions I stopped Ealing's classes and only attended Northolt's as it was app class free.
However, now I’m frustrated that Northolt’s previously high-quality classes have been downgraded to app-based sessions (which I have no interest in continuing to attend). These new classes are poorly designed as explained. But I also disagree with cloning all instructors/classes in the first place with an app. Members have diverse preferences, and the variety offered by different instructors helped cater to these.
Previously, I considered Northolt a great gym with excellent classes like Parsa’s Circuit classes and Debbie’s Cycle, Pump, Burn It (now gone). But it is a 1 star review as the gym is out of touch with its members - why replace booked out, well-designed classes with ones that are inadequate on so many levels. Please listen to members and bring back popular class formats that made Northolt a great place to work out.
21 januari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hey Kb - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about our classes. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support as we strive to provide the best experience possible.
If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Treadmill was dirty no air circulation …
Treadmill was dirty no air circulation everything stinks
7 januari 2025
Svar från PureGym UK - Northolt
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.
Air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Disappointing and unmotivating New app system
I’ve been a PureGym member for a while and had been happy with the flexibility and overall vibe, but the introduction of their new app system has been a complete letdown. The app forces you into repetitive, uninspired exercises that quickly become a chore rather than a workout. To make things worse, the music accompanying these workouts is boring, unrelenting, and downright annoying—definitely not the kind of soundtrack to get you motivated.
The app’s rigidity takes away the freedom that I used to enjoy at the gym. It feels as though you’re forced into doing these exercises half heartedly rather than an adaptable system for individual goals.
Instead of looking forward to my workouts, I now dread them.
It’s disappointing to see PureGym move in this direction. Unless there are significant changes, I can’t see myself staying as a member for much longer!!
20 januari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Kaneez . Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Pure Gym Northolt new gym classes crap
Pure Gym Northolt has changed a lot of the classes at the gym. I’m not enjoying them. I go most evenings. This evenings HITT class was terrible. Too fast, too repetitive, no atmosphere, rubbish music.
The Lift classes were the same last week….too much repitition, no vibe, no time to master an exercise. Just rubbish. Really disappointed. The PT’s had their own techniques, music, and choreography. Now the classes are same and boring.
20 januari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Northolt
Hi Leena. Thanks for taking the time to leave this review, but I'm sorry to see it's 1 star.
We would like to apologise for any inconvenience these changes do cause for your evening gym routine.
The class timetable is regularly reviewed in line with member feedback and on occasions will need to be adapted to account for the space in club as well as the staff on site available to run the classes.
If you have any specific suggestions the best way to pass them on for practical action is always to get in touch directly with the Gym Manager.
You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements.
In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.