Gym was ok but no boxing or anything similar. Also missed direct debit but instead of trying again they put a 15 charge on stop me using the gym so I cancelled.
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Plats
Byt platsUnit 3, Baldock Road Business Park, SG6 2HN Letchworth Garden City, GB
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Det här tycker kunderna
Just had my induction at Pure Gym Letchworth and first workout. Highly recommended!! Emma was very knowledgeable, approachable and friendly. The equipment is very good, in good condition and clean.... Se mer
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Easy to sign up online and have instant access with local gym with 24 hour access. Blue Light card discount. Pin and QRS entry. Lots of varied and new equipment in my new local gym. Free parking as in... Se mer
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I joined Letchworth Gym having previously been a member at Marylebone and Hitchin. The App is very confused and while I have an email confirmation that I am a member of Letchworth it only shows me Hit... Se mer
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Företagsinformation
Om PureGym UK - Letchworth
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
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Unit 3, Baldock Road Business Park, SG6 2HN, Letchworth Garden City, Storbritannien
4,0
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Gym was ok but no boxing or anything…
Gym was ok but no boxing or anything similar. Also missed direct debit but instead of trying again they put a 15 charge on stop me using the gym so I cancelled.
26 september 2025
Svar från PureGym UK - Letchworth
Hi Richard- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please contact the Gym Manager and they'll be happy to discuss this further.
As stated in our terms and conditions, accepted upon membership commencement, we are able to charge up to £20 in admin fees, for a failed payment. We are notified by the bank when a payment has failed; we then notify the member via email. In the email, we state that for a very limited time, we do give the option to make a payment using a debit or credit card for:
• Instalment Amount
• Administration Fee £ 5.00
This can be done via the members area of our website https://www.puregym.com/members/ with your email address and PIN number. By using this facility, members will not incur the Resubmission fee of £15.00. Additionally, we do have a dedicated Member Services Team on hand to respond to members if they need any help.
We wish you all the best with your future health and fitness goals moving forward, and if there is anything else we can assist with in the meantime, please email our team at member.services@puregym.com. Thanks, PureGym
Easy sign up
Easy sign up, classes are really good and the trainers are enthusiastic and supporting. Lots of varied equipment. All round good vibe.
14 april 2026
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Billy. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Really easy joining process and good…
Really easy joining process and good follow up emails to explain next steps.
7 december 2025
Svar från PureGym UK - Letchworth
Hi Gary. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Easy to sign up online and have instant…
Easy to sign up online and have instant access with local gym with 24 hour access. Blue Light card discount. Pin and QRS entry. Lots of varied and new equipment in my new local gym. Free parking as in small business park area.
1 december 2025
Svar från PureGym UK - Letchworth
Hi Michael - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Worth the money
Love the Mind sessions @ Letchworth. Gym always clean, easy to book lessons/classes. Mix of ages and abilities. Really convenient locations and 24 hours (not that I’ve been in the middle of the night!!).
23 november 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Emma - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Need to join!
Just had my induction at Pure Gym Letchworth and first workout.
Highly recommended!!
Emma was very knowledgeable, approachable and friendly. The equipment is very good, in good condition and clean. Love the studio 😍
14 november 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Kiri - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
They do not warn you in ur contract but…
They do not warn you in ur contract but you have to cancel ur membership 5 working days prior to ur payment due date and if u wanna cancel it they will charge u an extra 20 quid also when signing up they charge u an extra 20 quid there’s barely any showered limited equipment for how busy the gym gets don’t ever leave ur drink on the side they will put it in the bin and you cannot wear sliders but can go bear foot on the deadlift you cannot take ur shirt off in the lighting room but some of the staff are nice but u do occasionally get the odd one that’s extremely rude and unapproachable.
6 september 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Archie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships anytime or freeze their membership for up to 3 months (in a 12 month period), via the PureGym app or website, on the members area; as mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. We do not add any fees to cancel a membership, but our missed payment process is outlined within the direct debit terms and conditions. Our gyms can get busy, especially during peak time, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. If you have any further concerns, we would advise that you get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Svar från PureGym UK - Letchworth
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
I joined Letchworth Gym having…
I joined Letchworth Gym having previously been a member at Marylebone and Hitchin. The App is very confused and while I have an email confirmation that I am a member of Letchworth it only shows me Hitchin classes!!
14 juli 2025
Svar från PureGym UK - Letchworth
Hi Keith. Thanks for taking the time to leave this review.
We would like to apologise for any inconvenience caused by this. If you're using the Members' Area on our website, head to the class timetable section and use the drop down menu under 'Displaying classes to' to pick the gym timetable of your choice.
If you're using our app, head to the Bookings section and use the orange 'filter' button to pick the gym timetable of your choice. More information can be found on our Help Centre as well: https://www.puregym.com/help-centre/
If you are still experiencing issues, please can you expand on the issues that you have encountered with our Member Services team so they can assist with this. You can contact them at member.services@puregym.com.
Thanks, PureGym
Really nice friendly staff
Really nice friendly staff, clean and well equipped. Biggest problem is they won’t turn the aircon on and it’s like an oven in there . Many people have complained but nothing gets done ! Very disappointed
12 juni 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Stevie, thank you for taking the time to leave us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Great customer service
Extremely helpful from the first point of contact the team sorted out my enquiry and helped us join
10 april 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Susan – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Overall great experience at Letchworth
Having started the Gym since it has opened, I have thoroughly enjoyed the classes there, particularly Liams classes, he keeps the energy alive, really pushes us with a potivie attitude, and keeps the Mind classes super relaxing, leaving me feeling so chilled and having had a good stretch. I Always leave Liams classes feeling super positive and with a smile on my face. Great chap!
Liam is an approachable PT and always goes above and beyond for any gym goer, whether that be in the class or outside the class.
I really look forward to Liam's classes, especially with his constant positive affirmations and motivation, makes me feel really proud of what I have achieved so far.
I have also attended other classes with Megan and Lee, who are also friendly and very encouraging, I always feel very good after their classes, and that i have pushed my self. In fact every PT at the gym, that I have been in contact with are super helpful and give great tips and advice when needed and are all very friendly.
I only have one negative which are the mats in the studio, they are really dirty, and I come away with grubby leggings after using them after each session, and they have actually caused my skin to breakout (when using the mats for mind classes or stretching). I believe they should be cleaned more often.
24 februari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Jenny! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our PT's at Letchworth.
With regards to your point raised, we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Svar från PureGym UK - Letchworth
Hi Octavio - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Grumpy inductor with a bad attitude
14 februari 2025
Svar från PureGym UK - Letchworth
Hi Vin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are very sorry to hear about this experience.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym
So far so good
So far so good. So impressed with the gym, much more equipment than other gyms I’ve been to which have cost more! Liam thew is the best PT we’ve had for classes. KEEP IT UP LIAM!!!!!!! :)
19 januari 2025
Svar från PureGym UK - Letchworth
Hi Emily - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a brilliant experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Enjoying the gym
Been going for a month now and really enjoying it.
24 januari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Russell. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Joining is very easy and enjoying the…
Joining is very easy and enjoying the choice of equipment.
5 januari 2025
Svar från PureGym UK - Letchworth
Hi Colin - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
I just used the treadmill as I’m a…
I just used the treadmill as I’m a runner - it was a nice large area and plenty of equipment availability
12 januari 2025
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Sara! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
Wide range of machines
Wide range of machines, clean and just love the feel of it in there.
20 december 2024
Svar från PureGym UK - Letchworth
Hi Megan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Great gym
Great gym , value for money , has everything you need
23 december 2024
Omdöme utan inbjudan
Svar från PureGym UK - Letchworth
Hi Stuart - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, Tom.
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