PureGym UK - Camden Omdömen 41

TrustScore 4 av 5

3,9

193-199 Camden High Street, NW1 7BT Camden, London, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Was shown around by very helpful staff called Dolly. Was keen to assist with questions on the equipment and facilities.

Företaget har svarat

Betygsatt 3 av 5 stjärnor

I like the large number of dumbbells that are offered and the wide varieties of machines. However, the machines are very close together and you sometimes have to get in someone's personal space just t... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

My first day going to the gym… going up the stairs there was a homeless person laying on the stairs, doing his drugs and getting ready to sleep. I turned around and came back home - really thinking ab... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Good value for money. I've been a member since Pure Gym took over the facility. Decent quality equipment in sufficient numbers, even at busy periods. The Personal Trainers working out of Camden also... Se mer

Företaget har svarat


Företagsinformation

  1. Gym
  2. Träningslokal

Om PureGym UK - Camden

Skrivet av företaget

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Kontaktuppgifter

  • 193-199 Camden High Street, NW1 7BT, Camden, London, Storbritannien

  • +44 3444770005

3,9

Bra

TrustScore 4 av 5

41 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Was shown around by very helpful staff…

Was shown around by very helpful staff called Dolly. Was keen to assist with questions on the equipment and facilities.

3 november 2025
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Pierre - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Easy & fast

Easy and fast!
All what I need to start my training asap.
Thanks.

20 oktober 2025
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Barbara - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We are looking forward to seeing you soon at the gym! Thanks, PureGym

Betygsatt 1 av 5 stjärnor

Good Location, Poor Hygiene

The Camden branch in London has a good location, but the toilets are always very dirty and not cleaned properly.

24 april 2025
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Max. Thanks for taking the time to leave this review, we're sorry to see it's 1 star.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve.

You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We hope to hear from you soon.

Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Friendly gym

It's a well run gym with members quietly getting on with their workout. The only issue can be finding a free locker as many seem to be permanently locked.

29 juni 2025
Omdöme utan inbjudan
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Richard. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Great experience only the showers could…

Great experience only the showers could be a few degrees warmer

16 maj 2025
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Chris - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We apologise for any inconvenience caused by the showers. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be looked into further. Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Good value for money

Good value for money. I've been a member since Pure Gym took over the facility. Decent quality equipment in sufficient numbers, even at busy periods. The Personal Trainers working out of Camden also are excellent quality.

5 maj 2025
Omdöme utan inbjudan
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Denise - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Join Camden Pure and feel fantastic

I´ve given Pure the top score of 10 for the empowering, enlivening, exciting, emotionally fulfilling excercise classes, full aray of machines, clean changing room & showers, and incredibly friendly & helpfull staff. I´d recommend the Camden Pure gym to all, and already have/do.

27 januari 2025
Omdöme utan inbjudan
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Catherine - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the classes that we run. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Betygsatt 1 av 5 stjärnor

Get more protectors for the bars

Please get more protectors for the bars, I can’t do my workout properly without them. There never seems to be any available/they seem to be missing all the time. It’s a very standard piece of equipment the gym should be providing.

23 januari 2025
Omdöme utan inbjudan
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Tess. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken or replaced if missing in club.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym

Betygsatt 4 av 5 stjärnor

Great value for money

Great value for money!
Decent facilities, the gym equipment makes good use of the building space, it wasn’t crowded and my session went well. I’d say it makes a great emergency gym or second gym.

12 januari 2025
Omdöme utan inbjudan
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Fausto - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Betygsatt 5 av 5 stjärnor

Today was great

Today was great, always prefer training at the gym when Daniel is working on shift as know it will be clean (unlike on other days). Would be great if this could be done by other trainers on other days too!!

14 december 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall! We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this! Thanks, PureGym

Betygsatt 3 av 5 stjärnor

Toilet and gym not clean.

Toilet and gym not clean.

14 december 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Faris - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym

Betygsatt 5 av 5 stjärnor
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Wil - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Betygsatt 2 av 5 stjärnor

There was poo overflowing from the…

There was poo overflowing from the toilets and also there was equipment lacking

23 november 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Betygsatt 5 av 5 stjärnor

Process was very simple

Process was very simple, everything was laid out clearly and I was able to quickly find the membership I wanted. I got the 7 day pass, and I specifically liked that they were clear about the fact that the days are consecutive, rather than hiding this in small print somewhere. The instructions were also very clear on how to get into the gym.

12 november 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Betygsatt 1 av 5 stjärnor

Unhygienic and unsafe.

Pure gym CAMDEN Unhygienic and unsafe.
I am writing this to express my deep concern regarding the persistent unhygienic and unsafe conditions at camden pure gym For quite some time now, the gym has been plagued by an overwhelming odor of urine and poo noticeable upon entry. It is incredibly disheartening to find that the lift and surrounding areas are frequently soiled with urine.

Additionally, I have noticed a disturbing increase in drug users loitering and even sleeping on the premises daily. Drug paraphernalia is often found on the stairs, and drug dealers are frequently standing by the main entrance in the evenings. These issues not only make for an unpleasant environment but also raise significant safety concerns for members.

It is clear that these problems are ongoing, yet there seems to be little action taken by PureGym’s head office. It feels as though the priority is solely on collecting monthly memberships, with no regard for the safety, cleanliness, or overall experience of its members.

I strongly urge you to address these issues immediately for the well-being of all members and to restore a safe and healthy environment in the gym. I hope to see swift action on this matter.

15 september 2024
Omdöme utan inbjudan
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.

As well as this, we have staff monitoring the gym, as well as a 24/7 CCTV team.

If there are individual instances you are aware where security has been breached or any concerns please raise with the Gym Manager (alongside dates/times) so this can be fully investigated. Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Manager Anthony was very friendly and…

Manager Anthony was very friendly and helpful. He went out of his way to make me and my daughter feel comfortable and welcome. The other employee that had excellent customer service was Daniel who offers us a free class and personal training. The music was great and we loved the variety is equipment. We are from Tampa Florida in US and we’re going to recommend this gym to all our friends that travel to the UK . Thank you so much! Dee and Angelina Parrino

12 september 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi Dee & Angelina! Thanks for taking the time to leave this 5 star review, we always appreciate member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear Anthony and Daniel could help assist on your visit.
Hope to welcome you back again soon! Thanks, PureGym

Betygsatt 3 av 5 stjärnor

Confusing entry and abundance of equipment

I enjoyed the abundance of equipment. The entry was confusing as after standing in the "lobby" to apply for a day pass on my phone only the double circle doors allow entry to day pass members. It would be nice if there was someone there to help sign you up and take payment instead of waiting 7 minutes for an emailed code. Also noone else wipes down their machines nor puts their weights back which is disgusting and annoying. No fault of the gym really, just the people that go there.

4 september 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code. As well as this, we have staff monitoring the gym in staffed hours, as well as a 24/7 CCTV team.

It is in the gym rules that members should wipe down all kit after use and return their own weights which would risk suspension, but at peak times especially it can be hard to police this.
However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Easy to register and using blue light…

Easy to register and using blue light card link

Thank you

25 juli 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward, and your corporate discount helped reduce you monthly payments.

Enjoy your membership with us! Thanks, PureGym

Betygsatt 5 av 5 stjärnor

Friendly & accessible customer experience!

Thanks for the Welcome Back offer, I truly appreciate the opportunity and the friendly and accessible customer experience!

8 juli 2024
Logotyp för PureGym UK - Camden

Svar från PureGym UK - Camden

Hi LB, thank you for the 5* review and welcome back to PureGym!

We hope you enjoy your future visits to the gym!😊

Thanks, PureGym

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer