Pure Beauty Omdömen 

Good price, easy to order & free samples really useful. With sensitive skin Dermalogica is my go to, so always comparing prices.

⚠️ AVOID AT ALL COSTS: Appalling Customer Service & Questionable Practices
I bought an item that arrived faulty. The company agreed to an exchange and sent me a prepaid return label designed to be dropped directly into a post box. They have since received the item, but are now claiming I kept the item and sent an empty package. Furthermore, the owner and Director named Craig was incredibly rude in his emails, directly accusing me of being dishonest, and the company is refusing to raise a claim with Royal Mail.
If you absolutely must buy from this company, please be aware of the following:
Do not use their return labels: If you need to send something back, pay for your own recorded/tracked delivery so you have concrete proof.
Check the small print: Their terms state that if they don't deem your item faulty, they will keep both the product and your money, leaving you with no refund and no item.
No accountability: Because they are a "family business," they do not have a formal complaints procedure, making it impossible to escalate issues internally.
I will be reporting this company to Trading Standards, as they are in clear breach of the Consumer Rights Act 2015. Save yourself the stress and take your business elsewhere.

Would thoroughly recommend avoiding!
I ordered an Elemis product from Pure Beauty, they did not let me know that the product was actually out of stock and they needed to wait for an Elemis replenishment order to fulfill mine, so dispatch took an unreasonable amount of time and unfortunately, it was for a gift and although it was ordered well in time for a birthday, the birthday was still missed. It also arrived with the box to the product very battered. When Pure Beauty asked for service feedback, I relayed this issue to them and they just shrugged it off each of my concerns and offered me to return the item, even though I said it was a gift. I do not rate their service in dispatching orders nor they're customer service at all. Would recommend seeking alternative places to purchase items, not worth dealing with them at all.

Fast delivery and excellent service. Ordered on Saturday afternoon and received it by Tuesday noon — faster than expected. Everything was well wrapped, and the complimentary samples were a nice bonus. Great value for money!

I am a returning customer and remain really impressed with the very competitive pricing (especially for Medik8 products), fast and accurate shipping and excellent environmentally friendly packaging. Brilliant service all round - thank you!

Excellent range. Great price. Quick delivery. Would highly recommend

Great company, easy to order and fast delivery

Superb service, very quick delivery and really competitive pricing 😊

As a returning customer, I recently placed a new order with Pure Beauty. I remain continually impressed with their service, pricing and the variety of products they sell. My Dermalogica product was well packaged and shipped quickly. I would highly recommend.

I had an appointment at Pure Spa Bristol

I arrived early to find premises closed and no staff there.

Many telephone calls later whilst stood outside of Pure Spa premises.....still no contact with anyone!!

I wasted my day coming for an appointment that never happened.

What terrible service with no customer care.

Bought another Dermalogica moisturiser as they had a special offer on for a 100ml size. Sadly no free sample this time to try. They sell other nice products but I mainly use for Dermalogica at the moment.

Always easy to order Dermalogica products at good price & with quick delivery. Occasional free samples a bonus too!

This was my first time purchasing skincare from Pure Beauty, they had a good discount and free delivery. As despatch had been delayed by a bank holiday I called customer services as I was worried I might have left my temporary address by the time the package arrived. The very helpful customer service agent upgraded me to next day delivery and soon after I received a confirmation email. Very friendly and efficient service.

Great communication before and after ordering, answering a query almost immediately via email without any annoying "chatbot" or similar. Good quality items and delivered promptly. Would use again.

I have been using Pure Beauty for my online Dermalogica products for years. They always have a good range in and frequently have special offers. They are reliable and I always receive my order in good time. I wouldn’t use anywhere else.

Easy to order on line and good pricing.
Excellent customer service with updates and tracking on deliver. Full ⭐️⭐️⭐️⭐️⭐️

I have used Pure Beauty for many years and from ordering to receiving well packaged products they have never let me down. Excellent contact service if I have questions about products.

Always quick delivery, good value quality products, free gifts with certain items and always free samples and loyalty discount.

Vit C serum arrived in a timely manner, well packed and as described

Great products, good prices and efficient deliveries. Have regularly ordered over the last few years