Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Se mer
Företaget har svarat
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Se mer
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... Se mer
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Se mer
Skrivet av företaget
Skrivet av företaget
Pit Lane, Newton Hall, DH1 5HH, Durham, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great friendly service. Would definitely recommend Darcy's garage at Durham.
Excellent service all round I’ve used this garage before and the service has always been 5 Star
Amazing experience second time around. But they tend to underestimate the waiting time
THE SERVICE AND MOT WERE EXCELLENT,HOWEVER,THE CAR WOULD NOT START ON THE NEXT DAY,THE BATTERY HAD BEEN REPLACED IN THE WEEK PREVIOUSLY,NOW TELL ME I NEED A NEW ALTERNATOR WHICH WOULD COST £750.
I HAVE SUBSEQUENTLY BEEN QUOTE £300.
YOUR PRICE IS A RIPOFF.
I WII LOOKING ELSEWHERE IN FUTURE

Svar från Protyre Autocare - Durham
First day I booked tyre change and wheel alignment test. Unfortunately I waited 4 hrs and there is no tyre available and wheel alignment test also denied. Second day you guys changed tyres but denied to do wheel alignment test. I booked both as a package with promotional prize. I got refund. But now I need to pay extra money to do the wheel alignment test. So it's a financial lost for me. My time and money wasted.

Svar från Protyre Autocare - Durham
Had my interim service there. Staff were lovely and answered my questions (without judging me). Detailed report given and finished up on time. Will go back again.
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent user friendly website if needing to book out of hours. Jack Hurst helped to diagnose and fix an issue that could of cost me a lot more in time,
money and stress and was super helpful and professional. Would definitely recommend this garage :-)
Good service provision, Explained comprehensively what was wrong.Good customer communication.
Booked online for an MOT which was all fine. But they didn't call me back when done (which they said they would do) and they didn't replace a bulb as requested.
I only use them because they're the closest garage... The customer service which used to set them apart when they were independent isn't there any more.

Svar från Protyre Autocare - Durham
Very helpful staff and very efficient. Booked in for MOT.car needed two new tyres they ordered, fitted and I was very pleased with the service.
Thank you for sorting out my MOT at such short notice and for being extremely efficient and professional.
Booked in for two tyres changed. There is no parking at this garage so I arrived on time and went to pull the car into the garage, I was met by two agreessive hostile tyre fitters shouting telling me to back out. They then asked if I had an appointment, to which I told them I did and then they backed down and pulled my car into the exact space I was moving into. There are no signs saying not for this to happen or where to park. 40 minutes later the tyre fitter came and told me the car was done and nothing about the damage they had done to the rim protectors. As you can see in the photo it has been pulled off in multiple places. They should have atleast told me about this, but clearly were holding a grudge from earlier. They have also failed to do the one basic task of installing a valve cap on the driver side tyre. This use to be a good garage and since the new ownership has plummeted, only use this place if it's a last resort, as you can see by the multiple 1 star reviews.

Svar från Protyre Autocare - Durham
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