Very friendly bunch; I took my car in for its MOT during a recent heatwave, and they offered me cold water while I waited. Although they were very busy, they took the time to point out faults on the c... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes... Se mer
These guys......let me tell you pal the chaps that work at this joint are proper grafters! I booked a re gas in for the ode convertable online and used a discount code for an extra 20% off top valu... Se mer
Företaget har svarat
Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be... Se mer
Företaget har svarat
Företagsinformation
- Däckverkstad
- Försäljare av bromssystem
- Försäljare av bilbatterier
- Bilbesiktning
- Bilservice
- Hjulinställning
Om Protyre Autocare - Derby Mansfield Road
Skrivet av företaget
Skrivet av företaget
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktuppgifter
36/37 Parker Centre, Mansfield Road, DE21 4SZ, Derby, Derbyshire �, Storbritannien
- 01332 290699
4,7
Utmärkt
743 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff are friendly and great
Staff are friendly and great. Work done quick, good price
2 september 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Jane,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Svar från Protyre Autocare - Derby Mansfield Road
Hello Simon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Svar från Protyre Autocare - Derby Mansfield Road
Dear Jon - Derby,
Thank you very much for leaving us this 5-star review.
We always try to ensure our customer service is the best it can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Derby Mansfield Road branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Svar från Protyre Autocare - Derby Mansfield Road
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Svar från Protyre Autocare - Derby Mansfield Road
Hello Mrs Clarke,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All my car repairs was well sorted
All my car repairs was well sorted. Great staff as well. Free coffee when you are waiting.
24 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Ian,
Thank you for sharing your positive feedback. We are delighted to hear that your car repairs were sorted well and that you appreciated our great staff at Derby and the free coffee while you waited. We always aim to provide excellent service.
Best regards,
Eddie
Customer Care - Protyre
INNER or OUTER?
Normally, excellent service, but when a tyre marked INNER SIDE is installed on the OUTER SIDE of the rim . . .
PROfessional ?... this is half my fault as I forgot to project manage as one needs to do these days.
Advice: add to worksheet tick boxes; INNER or OUTER
and credit due, they will fit a new tyre the customer provides or obtains from BlackCircles.
24 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Dear Christopher Jeffery,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
Derby branch are unfortunately the…
Derby branch are unfortunately the stereo type con garage. I found out the hard way.
avoid.
Update - after speaking to the branch manager the situation has been resolved.
21 augusti 2026
Omdöme utan inbjudan
Svar från Protyre Autocare - Derby Mansfield Road
Dear David,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with further details of your experience, vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service from Protyre Derby
Excellent service from Protyre Derby. Helpful advice. Will definitely use again.
17 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Alison,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Re gas a/c
These guys......let me tell you pal the chaps that work at this joint are proper grafters! I booked a re gas in for the ode convertable online and used a discount code for an extra 20% off top value in this day and age pal!
Takes roughly an hour the chap said, so off we tottaled to greggs for a bacon cob and mocha nom nom nom!
On return the car had a free health check and i was so pleased it was still alive and started no probs. Its now blowing proper cold air and so far so good no whiffy smells yet 💩
Keep up the fantastic work pro tyre gang 👏
15 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Martin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Top class service
Very friendly bunch; I took my car in for its MOT during a recent heatwave, and they offered me cold water while I waited. Although they were very busy, they took the time to point out faults on the car that didn't affect the MOT but were essential to fix, even though fixing them wasn't within what they offer. I'll definitely be back when my car needs servicing.
13 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant customer service
Very competitive price and the staff were absolutely brilliant booking was very easy and I would certainly recommend
12 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Michael,
We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Wouldn’t use the company
I Had my air con refilled and it didn’t work. I had to complain to the head office to get a refund. The Derby garage told me it would take about 45min to an hour. I was there for more than 2 hours. After driving for 30min the air con stopped working and the Derby garage told me I can’t have a refund because it worked when I left the garage. Wouldn’t use the company again.
Not sure on the date.
Probably May time
3 maj 2026
Svar från Protyre Autocare - Derby Mansfield Road
Dear Neil,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience regarding your air conditioning service. We understand your frustration with the time taken and the subsequent issue with the air conditioning. We can see that this matter had been raised and dealt with by the Area Manager and a full refund issued. We apologise for any inconvenience caused.
If you have any questions or require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Good value and timely tyre fitting
Good value and timely tyre fitting. Booked for tracking too, but on the day they couldn't do it as they don't have the kit for my car. They should have known that before offering it.
5 augusti 2026
Craig is a legend he always goes above…
Craig is a legend he always goes above and beyond. He's a real asset to the business always a friendly atmosphere helped me out no end of times 5 star service kind Regards Raj
5 augusti 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Irfan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always great customer service from the…
Always great customer service from the Derby branch
31 juli 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and professional staff
Very professional and friendly staff. Sorted my AC while did my shopping. All working fine and satisfied with service. Thank you!
25 juli 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Raitis,
Thank you for leaving us a 5-star review. We're pleased to hear that you found the team at Derby to be professional and friendly and you aircon is now working correctly. We appreciate your custom and hope to see you again in future.
Best regards,
Eddie
Customer Care - Protyre
Very disappointed to be writing this…
Very disappointed to be writing this review as initially i was extremely impressed with Protyre Derby. I came across an advertisement last year for an offer Protyre Derby had for aircon regassing and booked in very easily online. The regas was carried out very quickly and the customer service was great. Very friendly, explained everything and came across very professional. When it came to my MOT this year i decided to return to Protyre Derby. Again i booked online and arrived a little early for my MOT which was booked for 9.15am. I had decided to wait for my car in the waiting room as id been told it would take about an hour. I ended up waiting nearly 2 and half hours for my car and despite being in the waiting room it was only at the point my car was done that i was told there had been an issue with a piece of testing equipment and they had already been running behind that had caused the delay. Understanding that things can happen, i accepted the apology and asked for a quote to correct an advisory that had been picked up on this MOT before i left so i call check dates and call and book the car in at a later date. Unfortunately, it took ay least 10 occasions of trying to call and being on hold for a minimum of 20-30 minutes each time before i finally managed to book the car back in for the repair. A couple of days before the repair i called to double check what time my car was booked in for the repair and how long they would have my car. Again, i was waiting on the phone 35 minutes before it was answered and i was told the car was booked in for 9.30am and the slot was for 2 hours. I dropped my car off at around 9am on the day and was told it was good the car had been dropped off early and that they would call as soon as it was complete. I decided to do some errands for a couple of hours in the area and then collect my car. 4 hours later and i still had heard nothing about the car so i decide to call and see if there was any issue or why there was such a hold up on getting my car back. Nearly 40 minutes of waiting on the phone and no one answering and i decided to gp back to Protyre Derby and find out what was going on, at this point they have had my car nearly 5 hours for a 2 hour repair slot and ive had zero communication. I arrive to find my car parked up outside and a guy sitting at the front desk so im not sure why my call was left on hold so long and the guy imediately states that ive just saved him a job as he was just about to call me but not that i would probably believe him! I asked if my car was done and he said yes and they had a bit of trouble with getting the right nearside drive shaft boot. No apology or further explanation. Then im left standing there for 10 mimutes because now he cant find the paperwork for the work carried out on my car. He eventually says he can take the payment and he will email over the copies of the paperwork carried out and my payment receipt and he confirmed he had the right email. Shockingly ive still not received my paperwork for the repair or a copy of my payment receipt. I have called and been left on hold for nearly 30 minutes and cant speak to anyone and ive also emailed protyre derby direct and asked for my paperwork and receipt and had zero reply! Shocking customer service and will be putting in a complaint.
In response to your comment below i have already emailed this email provided and havent yet received a reply.
24 juli 2026
Omdöme utan inbjudan
Svar från Protyre Autocare - Derby Mansfield Road
Dear Joanne,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Have had both a full service
Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be using again
22 juli 2026
Svar från Protyre Autocare - Derby Mansfield Road
Hello Lester,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Svar från Protyre Autocare - Derby Mansfield Road
Hello Vincent,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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