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Outstanding service in Bishop's Stortford, Kaz was very helpful, friendly and knowledgeable. Went in with a problem and came out with everything sorted at a good price. Worthy of recommendation, many thanks. Jim

Sumair, he is welcoming , polite, always smiling even when l try to get him angry , he is fast at what he does and does it perfectly 👌

Came in sorted my phone in 1 minute

Lovely and quick! Thank you!

Customer service was spot on very friendly

brilliant service

Raja gave the most FABULOUS service. I’m so pleased and will highly recommend him to all.

What great service! I'm a journalist and I was looking for a way to record telephone calls - with the interviewee's permission, of course. One of the big phone providers told me I would have to buy a sim card which would cost me £60 for a year. I went into imobile just on the off chance - and Kumar was brilliant. He knew his stuff. He showed me the button on my iphone 15 pro which means I can record calls at no cost! Now why couldn't my provider have done that?

Very friendly and welcoming staff very helpful

it has been the best purchase experience i have ever had, they helped me to find exactly what i was looking for.

Very friendly Staff who know exactly what they are doing. Sorted my phone out properly and swiftly too.

Would give 0 stars but unfortunately can’t went to the shop and brought a 12 pro max for £400 brought it through Klarna as needed a phone but couldn’t afford it outright phone has had to have 3 new screens as keeps glitching when in today only for them to tell me it has water damage for last time I went there (didn’t get told this last time) they r now saying they can’t do anything about my phone I need a working phone due to health issues after telling them multiple times this phone isn’t in working order all I got was dirty looks and aggressive behaviour towards myself I told them I would put a bad review online due to this and they then banned me from the store DO NOT GO TO THIS SHOP they are also robbing people blindly I could of gone to Facebook for this phone and got it cheaper (didn’t know this time of buying the phone in store) this phone was refurbished and is very bad quality doesn’t even work like a phone should

Store Manager Fahad is Very good in store. Always helpful and friendly.
Prices are very cheap and service is great. Definitely recommend immobile to everyone

I had a problem with the USB C connector on my phone. The repairman sorted it out in no time. He didn't even charge me for the job. Great bunch of guys. Great service and very knowledgeable.

I ordered a PS5 bundle with COD Black Ops. It came promptly with good communication leading up to the delivery. When it was opened on Christmas Day there was no game included. I have emailed and left messages at least 5 times since but have had no response. I just want someone to contact me to sort this issue out.

Sumair has got excellent customer service skills. Kind and patient with customer. He will listen and ensure all customers needs are meet according
Quality products. Happy with the service

Honest and straight forward advice given

Amazing customer service, Raja was so Good, Coming back for sure

Ordered a present for Christmas on 30 Nov and the only correspondence I received was a text confirming the order was placed.

No further updates re dispatch, no tracking no etc.

It wasn't until I saw the funds refunded two weeks later I realised the order must have been cancelled. No correspondence from this company in the interim except for marketing emails I didn't sign up for.

Was tempted to make this a 2-star review as I actually got my money back. But the delay they caused meant I was under time pressure to find an alternative supplier before Christmas for the gift I ordered.

I suspect this company lists popular stock they don't have at low prices to bait people into visiting their site. Wouldn't trust again.