Poor customer care
Unfortunately this company are not helpful when things go wrong. I've spend tens of thousands of pounds with them over the last 5 years. Having my pool serviced every 2 weeks and paying nearly £1000 to have the pool cover serviced.
When the pool cover malfunctioned this year I was left with a £3000 bill to have it repaired. Even though it's under warranty. Seems very unfair.
I have contacted them directly, many times about this issue but they refuse to help me other than block me from Facebook and sharing my poor experience.








