The member of staff was very obliging, taking time to answer my questions. There was no pressure and i made a very satisfactory purchase. I can't pass a ProCook shop without popping in.
Plats
Byt platsUnit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shaun was informative and helpful. He knew his products. A day later I found chips on the non stick range and went back. The you girl initially appeared quite serious but she was very helpful. Would d... Se mer
Företaget har svarat
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online bu... Se mer
Great staff member at your White Rose store who went above and beyond for me ringing round other stores to find stock for me. Polite, Professional and deserves a thank you from her manager and a grate... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, Storbritannien
4,9
Utmärkt
675 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very high quality products
Very high quality products
Prices are also high but you feel like buying everything from this shop
1 oktober 2025
Svar från ProCook - White Rose
We appreciate your feedback! We're happy to hear you find our products high quality and irresistible. We aim to offer unique items worth the price.
Polite & very helpful staff
Polite & very helpful staff. And purchased what I wanted.
29 september 2025
Svar från ProCook - White Rose
We're happy our staff was helpful and polite, and that you purchased what you wanted. Thank you for your positive feedback!
Great product but website poor...
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online but gave up after this repeatedly failed. They need to fix this as people may choose to buy elsewhere.
21 september 2025
Svar från ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service
Excellent customer service. The young man that served me was friendly and helpful. His manager (I assume) gave me my loyalty discount even though I couldn’t remember my details.
14 september 2025
Svar från ProCook - White Rose
We're happy to hear that you enjoyed your experience! We appreciate your positive feedback regarding our team's helpfulness and your loyalty discount. Thank you for taking the time to share.
Very disappointed bought something that…
Very disappointed bought something that was on offer for 24 pounds but the lady charged me 64 when I showed her the label she immediately removed it saying oh it's not for this but it clearly was the label for that pot so not buying anything from them
15 september 2025
Svar från ProCook - White Rose
We're very sorry to hear about the pricing issue you experienced. We appreciate you bringing this to our attention, and we'll look into it to prevent future errors.
Very friendly staff,helpful…
Very friendly staff,helpful knowledgeable about products nothing too much trouble.
13 september 2025
Svar från ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly, helpful, and knowledgeable.
I give 5 stars to the girl that helped…
I give 5 stars to the girl that helped me in the shop.
7 september 2025
Svar från ProCook - White Rose
We're happy to hear that you had a positive experience with our staff. We appreciate you taking the time to leave us this great feedback!
Svar från ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The member of staff advising us what…
The member of staff advising us what very patient and gave us good advice despite me and my wife arguing over the pan. Ha ha.
9 september 2025
Svar från ProCook - White Rose
We're glad the staff member was patient and helpful while you and your wife chose a pan. We appreciate you taking the time to share your experience with us!
Svar från ProCook - White Rose
We appreciate your positive feedback! We are so happy you enjoyed our excellent service, politeness, and good knowledge base.
The lady helped us choose the best…
The lady helped us choose the best kichenknives to suit our needs she was very goodi will shop there again
6 september 2025
Svar från ProCook - White Rose
We're happy to hear that the assistance in selecting kitchen knives met your needs, and we appreciate your intention to return. Thank you for your feedback!
Nice service & detail information 👍🏻
6 september 2025
Svar från ProCook - White Rose
We appreciate your positive feedback! We are so happy you enjoyed our nice service and detailed information. Thank you for letting us know.
Young gentleman was happy to help…
Young gentleman was happy to help showed me where the item I needed was took me to it straight away told me about other offers in the store took my email so my receipt and warranty came straight to my phone happy friendly young man pleasure to shop in the stire
2 september 2025
Svar från ProCook - White Rose
We're happy to hear that you enjoyed your shopping experience! We appreciate your positive feedback regarding the helpful assistance you received and are glad the information about offers and the digital receipt added to your convenience.
Svar från ProCook - White Rose
We appreciate your feedback! We're happy our staff was friendly and knowledgeable, and we thank you for letting us know.
Svar från ProCook - White Rose
We are so happy to hear that you had a positive experience with our team. We appreciate your kind feedback regarding our service.
The customer service was really good
The customer service was really good. The made feel very comfortable and help throughout shopping.
29 augusti 2025
Svar från ProCook - White Rose
We're so happy to hear that you experienced really good customer service! It's great to know that we made you feel comfortable and helped you throughout your shopping trip.
Helpful staff knew exactly what…
Helpful staff knew exactly what Iwanted. Left alone to look at products without anyone hovering.
28 augusti 2025
Svar från ProCook - White Rose
We're glad our staff was helpful and provided the space you needed. Thank you for your positive feedback; we appreciate you taking the time to share.
Svar från ProCook - White Rose
We appreciate your positive feedback. We are so happy you found our service very good and quick, and we thank you for letting us know.
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