Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... Se mer
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... Se mer
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, Storbritannien
- 023 8268 1036
4,7
Utmärkt
250 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nice clean shop
Nice clean shop, helpful staff, nice products, purchased a nice set of pans, let's see how they perform
22 februari 2026
Svar från ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our clean shop, helpful staff, and nice products!
Knowledgable staff good product great…
Knowledgable staff good product great service thanks
22 februari 2026
Svar från ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy you liked our knowledgeable staff and great service.
Top quality service and after sales
The lady in the shop informed me that the diamond steel I brought 3 years ago, might be able to get replaced. I contacted the email she gave me and within 24 hours of visiting and emailing, I have a new one in the post to me. Top quality service on their products and after sales.
22 februari 2026
Svar från ProCook - Southampton
We're happy to hear that you received top-quality service and after-sales support. It's great to know that the issue with your diamond steel was resolved quickly and efficiently. Thank you for sharing your positive experience with us!
Svar från ProCook - Southampton
We appreciate your positive feedback on our great products, value, and customer service; we are so happy to hear this!
Carly was very helpful and friendly…
Carly was very helpful and friendly went the extra mile the sort out a small problem caused by myself!!
15 februari 2026
Svar från ProCook - Southampton
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member helpful and friendly in resolving the issue.
Very helpful staff and our knives are…
Very helpful staff and our knives are fabulous 👌
15 februari 2026
Svar från ProCook - Southampton
We appreciate you sharing your experience. We are delighted to hear our staff was helpful and that you are enjoying your knives.
Good quality product.
15 februari 2026
Amazing staff!
So happy to have a cook shop in West Quay! Was helped by Katie, her knowledge is excellent. She knew the answers to all my questions and helped us create the pan set we wanted. Very surprised when she said she wasn't a manager, she was so on top of everything and helping her colleagues!
8 februari 2026
Omdöme utan inbjudan
Svar från ProCook - Southampton
We're so happy you're pleased with our new shop! It's great to hear that our team member's knowledge was excellent and that she helped you create the perfect pan set. We appreciate your feedback!
Lovely staff always ready to help.
I was served by Alex for the second time in a few weeks. On both occasions he was extremely helpful and polite. The staff are always ready to help and are very proactive .
14 februari 2026
I had a problem with my product and…
I had a problem with my product and there was any problem at the store … they helped me and understood me and resolved my problem , so perfect customer service thank you ver much
10 februari 2026
Fabulous shop
Fabulous shop, loads of great kitchen goods, that feel good quality, but prices are good too
8 februari 2026
Svar från ProCook - Southampton
We appreciate you taking the time to share your thoughts! We are so happy to hear that you liked our shop and found our goods fabulous and of good quality.
Very helpful assistant in the shop
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife handle suited me. John Lewis (next door) wouldn't even take their knives out of the display cabinet to look at!
8 februari 2026
Always good customer service,great…
Always good customer service,great pricing and brilliant products
1 februari 2026
Great cookwear
Great cookwear. Well made and robust. Had the same Procook saucepans for 12 years, only changed the saucepans because we moved house and they had a induction hob. Would highly recommend.
27 januari 2026
IT IS A VERY NICE STORE
IT IS A VERY NICE STORE. THEY ARE VERY FREINDLY AND HELPFUL. AS I WENT AND CHANGE MY PANS SETS THAT I HAD FOR A LONG TIME. SO WE SHOP IN TO PROCOOK. AND TRY THIS NEW PROCOOK PANS AND THEY ARE VERY GOOD.
25 januari 2026
Svar från ProCook - Southampton
We appreciate you letting us know our staff was polite, friendly, and helpful; it means a lot to our team.
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.