A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... Se mer
Plats
Byt platsUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was served by James in the Solihull store. He was really helpful and knowledgeable about the Induction pans. I forgot my pan dividers and rang the shop and they were delivered to my door. I was in t... Se mer
Was looking for a new smaller dish to cook lasagna in. Noticed ProCook shop in Solihull, walked in for the first time. Very impressed with the enormous range of cookware on offer. Assistant approached... Se mer
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, Storbritannien
4,9
Utmärkt
937 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ProCook - Solihull
We're glad our staff was helpful and products easy to find!
Lovely shop and lovely assistants
Lovely shop and lovely assistants. It’s a pleasure to shop there.
6 maj 2026
Svar från ProCook - Solihull
We are so happy you enjoyed your shopping experience with our lovely assistants!
Svar från ProCook - Solihull
We appreciate your positive feedback! We are so happy our staff was helpful with your purchase.
Svar från ProCook - Solihull
We appreciate you sharing that our products were good and nicely displayed, and that our staff was helpful and friendly!
Excellent product explained perfectly…
Excellent product explained perfectly by staff member who is a credit to the organisation
5 maj 2026
Svar från ProCook - Solihull
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you found our product excellent and our staff helpful.
Buying some new pans
Both colleagues who helped us worked really well together and were very approachable and knowledgable. They helped us with questions about pans and also a coffee machine! Very professional and kind. Would recommend
2 maj 2026
I love shopping at Pro-Cook you can…
I love shopping at Pro-Cook you can nearly always find what you’re looking for, customer service always excellent…. No complaints from me❤️
27 april 2026
Svar från ProCook - Solihull
Thank you for your kind feedback!
You always seem to have the things I'd…
You always seem to have the things I'd like to buy
Staff are polite, helpful and happy to help.
My purchase this week was only a loaf tin but it simply doesn't matter,you always get the best service
28 april 2026
Cake tins for Airfryer
Just what I needed for baking cake in my Airfryer.
Well made and effective,
28 april 2026
Helpful staff
Helpful staff. I mentioned I had bought a mandolin a few months ago and was too scared to use it. As it’s in original box she found it on the system and said to bring it in. I said it was ok as I hadn’t got a receipt but offered an exchange next time I’m in the store. Very impressive customer service.
24 april 2026
Svar från ProCook - Solihull
We're happy to hear that our staff was helpful and provided impressive customer service! We appreciate you sharing your positive experience and are glad we could assist with your mandolin. Thank you for your feedback.
excellent display of stock
excellent display of stock, fantastic quality and diversity. The staff are really professional, willing and approachable.
28 april 2026
Svar från ProCook - Solihull
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear that you were satisfied with our stock and found our staff professional and approachable.
Svar från ProCook - Solihull
We appreciate you sharing that our staff was friendly and helpful and that you liked our pleasant shop!
Replacement tray
Replaced a baking tray that for some reason had peeled. The assistant did say that if I had bought it in they could have possibly replaced it free of charged as it does have a 10 year guarantee. I have a set of the trays and the others are absolutely fine so not sure what happened with the large one. Anyway I really love these hence getting a replacement.
23 april 2026
Svar från ProCook - Solihull
We appreciate you choosing to replace your baking tray with us! We're glad you love our products. It's good to know the assistant informed you about the guarantee. We appreciate your feedback and are happy you're enjoying the replacement.
Great friendly service.
22 april 2026
Svar från ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The staff were very friendly and…
The staff were very friendly and helpful and because of that we bought some knives and a sharpener, and we will be buying from that store again.
23 april 2026
Svar från ProCook - Solihull
We appreciate you sharing your experience! We're so happy to hear that the staff were friendly and helpful, and that you'll be buying from us again.
Svar från ProCook - Solihull
We appreciate you letting us know the team was helpful; it means a lot that you had a positive experience.
Just visiting from the Netherlands
Just visiting from the Netherlands , very helpful and attentive lady . Set that was bough was just a gift but it will do the job .
19 april 2026
Svar från ProCook - Solihull
We're happy to hear that a staff member was helpful during your visit from the Netherlands. We appreciate your feedback on the gift set and are glad it will be suitable.
Very helpful staff member who looked…
Very helpful staff member who looked for the product for me.
19 april 2026
Svar från ProCook - Solihull
We appreciate you letting us know that our staff member was helpful in finding the product you needed!
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