Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... Se mer
Företaget har svarat
Plats
Byt platsUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... Se mer
Företaget har svarat
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... Se mer
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, Storbritannien
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shopping
Was able to buy exactly what I wanted plus several.other things I didn't know i wanted!
11 oktober 2026
Asked for guidance on purchasing a…
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
8 oktober 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellent advice from a very polite
Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two like products and impressive post purchase communications. All round brilliance so we'll done Pro Cook and thank you.
9 oktober 2026
Svar från ProCook - Gretna
We're so pleased to hear about your brilliant experience with us! It's wonderful that our team member provided such polite and detailed advice to help you choose your items, and that you enjoyed the savings and clear updates following your purchase. Thank you so much for your kind feedback.
Found what I needed
Found what I needed, advised on the 3 items for £10. My new chopping board was reasonably priced for the quality.
10 oktober 2026
Svar från ProCook - Gretna
We are so glad to hear that our team could assist you with the 3 for £10 offer and that you are happy with the quality and value of your new chopping board. Thank you so much for sharing your positive experience with us!
The lady was lovely
8 oktober 2026
Svar från ProCook - Gretna
Thank you for taking the time to leave us a 5-star rating. We are delighted to hear that you had such a wonderful interaction with our team member. Your kind feedback truly means a lot to us.
Svar från ProCook - Gretna
We are so pleased to hear that our team was able to guide you through all of our current promotions during your visit. We truly appreciate your positive feedback!
first none coated pans none stick…
first none coated pans none stick despite asking for none stick pans
replaced without ant issue
new pans black coated one stick pro range fantastic
2 oktober 2026
Svar från ProCook - Gretna
We're happy to hear that your replacement non-stick pans are performing so well. Thank you for your review and for sharing your experience with our team.
Excellent thank you
3 oktober 2026
really pleasant and knowledgeable staff
7 oktober 2026
Svar från ProCook - Gretna
We are so glad to hear that our team was pleasant and well-informed during your visit. We truly appreciate your kind feedback!
The store assistant was very…
The store assistant was very knowledgable and helpful plus there was good discounts in the store when we visited
7 oktober 2026
Svar från ProCook - Gretna
We're so happy to hear that our team member was able to offer great insights during your visit! It's also wonderful to know you enjoyed the fantastic savings available in our shop. Thank you for sharing your positive feedback.
Helpful Staff
As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision. Her professionalism and knowledge of the product helped me reach a decision and I plan to make further purchases.
5 oktober 2026
Svar från ProCook - Gretna
Thank you for sharing your wonderful feedback! We are thrilled to hear that our team member provided such knowledgeable and balanced support during your visit. It is great to know her recommendations gave you the confidence to make your decision, and we look forward to welcoming you back for your future purchases.
Greeted on entry with a smile
Greeted on entry with a smile. Staff very friendly and happy. It doesn't take much to make it a good experience and the staff got it right.
4 oktober 2026
Svar från ProCook - Gretna
We're so pleased to hear that you had such a warm welcome when you arrived! It's wonderful to know our friendly and happy team helped make your visit such a great experience.
Great product, friendly staff
4 oktober 2026
Excellent customer service
Excellent customer service, the lady who helped us told us we could have a better deal if we added another pot.
4 oktober 2026
Svar från ProCook - Gretna
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our helpful advice on adding extra items for savings.
Staff were excellent very knowledgeable…
Staff were excellent very knowledgeable about the products great customer service
2 oktober 2026
The assistant was very helpful and went…
The assistant was very helpful and went out of her way to help me find and decide on the knives that I was looking for.
28 september 2026
Shopping Made Easy
My shopping experience was excellent,the staff were very helpful & friendly.
30 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.