ProCook - Cheshire Omdömen 

Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see that ProCook puts its customers first

The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I am very pleased with my purchase.

The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.

A lovely store and the staff were very friendly & helpful.

Fantastic informative service provided leaving my wife and I with a new knowledge of knives

Member of staff very helpful. Products very well displayed.
Overall got a feeling of quality.

A professionally run, helpful experience

we had a helpful staff member in the procook shop who provided insightful guidance, suggestions, and did not oversell.

Excellent price for stainless steel steak knives and the staff were very helpful

There were no staff on the till. I waited with my items for a couple of minutes and nobody came. In the end I had to go and ask a member of staff to come to the till so I could pay for my items.

Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experience which helped in the decision making about a chopping board, All round positive experience.

Convenience of finding things in the shop. good choice of wares and quick checkout

The staff was really helpful and products and prices are great. I’ll definitely visit again.

Assistant was very helpful
Compared different cafetiere with me to help me make my choice

we got what we wanted at a great price many thanks

Bad customer service.
Recently went in to store to purchase all kitchenware for my first home. The lady serving us was rude to my mum when we were asking questions (the lady was only serving us as a family at the time & there were about 4 other people in the store), telling us she was extremely busy, kept rushing us to make decisions and kept losing things in the back. We had to wait whilst she checked the bags 3 times as she had "misplaced something". Kept raising her voice at my dad and partner when they were offering to help lift heavy bags off the floor or counters. We would have spent more money in the store but felt like we were being pushed out... She then had to make a separate transaction when her helpful colleague eventually found the item in the stockroom. Will not be stepping foot in this store if i see she is on shift unfortunately. Please provide more customer service training to some colleagues, I wish we had given the sale to the younger lady.

Great product, love the aesthetic of the shop

Staff are always very helpful and knowledgeable about their products.

An excellent company. Staff are knowledgeable, friendly and helpful. I don't think I will go anywhere else now.