Printerinks.com Omdömen 21 641

This company's Customer Care Team are very good. Maryam responded quickly and clearly to my query and the problem was resolved straight away. Highly recommended.

Efficiency

Excellent and friendly service, and their pricing is first class.

Maryam very rapidly got to the bottom of my issue and within 24 hours the problem was solved
Excellent service - thank you

Maryan Shenaz’s customer care support was outstanding.
Something as obscure as ordering the wrong cartridges, returning them with correct replacements was faithfully followed up by Maryan.
If only other CSR were as attentive/effective as Maryam’s, this definitely would be a better world.
5 star service across the spectrum!

I have dealt with Printer inks for good few years ad I have never had a problem with them or their delivery service,

Absolutely despicable company. Advertise 2/3 days delivery. 9 days later not even dispatched. Emailed twice no reply. Online chat first few times no one there. Then full of out of stock excuses. Have obviously never heard of apologies to the customer
DONT BOTHER EVEN TRYING TO BUY FROM THEM. NOT WORTH THE HASSLEV

Trying to return an order. Wrote on chatbox the order number, response was to ask for order number!!
Tried phone number quoted on Trustpilot site, just silence. Now received confirmation of another order dated 9th which was the date of the order I have received, but a new order number created! Am now sending signed for, formal notice that I am returning order under consumer rights laws on distance selling

Filled out order no verification so phoned bank and cancelled card payment.
Can't be doing with wasting a couple of hours trying to sort out problem.
Reviews from others tell story - not good!!!
Never use them again as cannot make any direct contact. Have now pride of place in my scam file.

Awful company, I placed an order for printer ink over 2 weeks ago and haven’t received anything. I have asked for a refund but nothing, no ink no refund. DO NOT order from this company!!

Installed printer cartridge and after a few weeks of very little use the message came up on the printer saying that the cartridge was faulty. Emailed Pinterinks twice, no reply so went onto their website and chatted to Maryam who told me that address is incorrect (it is the address their emails to me came from). Had to resend a photograph of the printer screen AND a photograph of the faulty cartridge, still waiting for a response 11 minutes later, total time so far 32 minutes, what a waste of time, cheaper to have written off the faulty cartridge and bought another, not impressed!

Returned cartridges, still waiting for refund. Have emailed, had live chats, still nothing hit my bank. Items returned 20th November 2025. I have done everything asked for to complete the process. Just get told it is in the hands of management. Used this company for years, never had a problem, until now. Told to wait a few days for refund, still waiting.

At first laser toner cartridges good. Later, one or two started to spatter ink when partly used. These were replaced free of charge. As spatter problems continued company started to ignore emails. Cost of using and replacing partly used faulty cartridges became excessive. Company did not respond to requests for compensation or refund. Changed supplier and all now good.

My order wasn't arriving despite reassurances from Maryam Shenaz at Customer Services. So I asked for a refund. I was again assured it had gone through but two weeks later no money in the bank. I'm wondering if it is a legitimate company or just a sham. I'll be visiting my bank today for advice. Never again.

Ordered more than 7 days ago, still not received. No response to email sent. No phone number available to chase order. Moving house, so if they eventually turn up and ive moved, I shall be getting a refund!

Sadly I waited weeks for the delivery- PI stated it had arrived when it had not. There was a lot of chasing (such a waste of time) just to get what I had paid for. On the plus side they did send out replacement ink which did took a week - so that was a helpful. I was surprised at that. Not ideal but resolved.

The print cartridge wouldn't work when installed in my printer. Customer service abysmal response. Chat didn't work - left holding for 20 minutes despite it saying average time to speak was 3 minutes. Sent a contact form which received no acknowledgement and then sent an email which took them four days to reply to. They then refused to replace the cartridge. So a waste of £30. They actually used to be very good and helpful. Something has changed in the past 12 months. I suggest you steer clear of them.

Complete lack of any customer service when printer cartridges that were shipped after the expiry date on the boxes did not work.

Made to jump through hoops to send picture of the box and printer tests then ghosted.

I would suggest you steer well clear.

POOR - AVOID...0 stars...I bought a pack of 4 compatible toner cartridges for my HP printer (Ahead of my originals running out) for £200. When I installed them in my printer, I received an error on the printer saying the cartridges were "Protected". This means they cannot be used on any other printer. Slow response from PrinterInks support. They offered me no solution and no refund. POOR - AVOID. No I have to go elsewhere and spend more money as I cannot use my printer.

I order over a week ago. I've received no updates. I've emailed Customer Care twice with no reply. Their Chat function doesn't seem to work. I've just emailed again and I will update again if it improves. Currently I am contacting my credit card company. I'm not impressed at all so far.