Logotyp för Primethorpe Paving
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Primethorpe Paving Omdömen 210

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TrustScore 4.5 av 5

4,5

Trädgårdsarkitektursbutik
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Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Please check your items that the correct amount you have paid for has been delivered unfortunately I didn’t, so when we have gone to fit the bricks we were short by 70. So now I have had to order agai... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... Se mer

Betygsatt 5 av 5 stjärnor

I have never, ever, viewed a Paving Slab constructed and designed to this level of excellence. The sample supplied is now my favourite Whiskey Glass Coaster. . . . . Brilliant. NEIL BLISHEN. Marlbor... Se mer

Betygsatt 5 av 5 stjärnor

Ordered Grey slate fire hearth, the whole experience was easy to order with fantastic communication, via email. A good quality product that’s a good price. The thing that really sets this company a... Se mer

Företagsinformation

  1. Trädgårdsarkitektursbutik

Skrivet av företaget

Supplier of the finest landscape gardening materials

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

210 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Betygsatt 2 av 5 stjärnor

Please check your items

Please check your items that the correct amount you have paid for has been delivered unfortunately I didn’t, so when we have gone to fit the bricks we were short by 70. So now I have had to order again at the cost of 100 pounds and the 70 I was missing resulting in bring out of pocket by 135, rang them up about this and not interested, so please be careful using this company.

29 april 2026
Omdöme utan inbjudan
Logotyp för Primethorpe Paving

Svar från Primethorpe Paving

We’re sorry to hear about your experience and understand how frustrating this must have been.

We would like to clarify that your order was delivered on 24th March, and the issue was raised with us on 29th April—just over 5 weeks later. Unfortunately, this length of time makes it very difficult for us to investigate or verify what may have happened at the point of delivery.

All of our orders are carefully picked, weighed, and checked before dispatch, and the records for your order matched the expected quantities. As the issue was reported some time after delivery, and without any photographs of the original delivery, we were unable to assess the situation fully—particularly as some of the materials had already been used.

We always recommend checking all items upon delivery and reporting any discrepancies as soon as possible so we can resolve matters quickly.

While we weren’t able to take further action in this instance, we do take all feedback seriously and are always happy to discuss any concerns directly.

Betygsatt 5 av 5 stjärnor

W O W . . Excellent.

I have never, ever, viewed a Paving Slab constructed and designed to this level of excellence.
The sample supplied is now my favourite Whiskey Glass Coaster. . . . .
Brilliant. NEIL BLISHEN. Marlborough.

26 mars 2026
Betygsatt 5 av 5 stjärnor

Excellent Customer Service Very Poor Delivery Service (External Courier)

Ordered Paving a week ago paid £120 for delivery on Monday. Took time off work to receive this Monday pallet never turned up. Numerous phone calls and promises of a call back ended up past over to palletways and the delivery had gone to wrong hub. Advised would now arrive Tuesday and agreed a specific time to finish work early to check delivery then received a phone call to say it had gone to wrong hub again and would now arranged for delivery at 5pm Wednesday. Have just received another phone call to say lorry has broken down and will not arrive until Thursday. Ridiculous charge of £120 for a sub standard delivery service and very clear lack of communication.

Update

Product has now arrived very poorly package all stacked on top of each other with nothing in between resulting in chips at corners.
very substandard in terms of quality and customer service will stick to stone saver in future

Update

Spoken with owner on Friday who could not be more helpful and done everything he could to find a solution really appreciate it.

4 februari 2026
Logotyp för Primethorpe Paving

Svar från Primethorpe Paving

We have to hold our hands up on this one, this delivery was a complete disaster, and we’re genuinely sorry for the frustration and inconvenience it caused.

Unfortunately, the delivery company lost the pallet within their network, then repeatedly gave incorrect updates about its location and delivery times, even sending it to the wrong hub more than once. Under normal circumstances, we would have arranged an immediate replacement and returned the original order, but this was unfortunately the last of the stock available.

Due to the pallet travelling around the UK unnecessarily, it’s very likely this is what caused the damage to the paving on arrival.

Throughout the process, we did our best to keep you informed as updates came through, and as the issues were completely outside of your control, we refunded your delivery charge in full. We also provided additional compensation for the damaged items and the time you spent trying to make them work, along with sending the remaining stock we had free of charge.

We completely understand why this experience has left you disappointed, it’s not the level of service we aim to provide, and we appreciate your patience despite the situation.

Thank you again for bringing this to our attention, and we’re truly sorry that your experience fell so far short of expectations.

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