Prep Sportswear Omdömen 3 511

Customer service went above and beyond to accommodate an error I made in ordering a college sweatshirt for a gift. The chat service provided responded immediately and I was able to correct my order in minutes. I highly recommend this company.

Customer service was very accommodating and caring! Very pleased!

Had an issue initially with the proper sizing and their size chart which was cleared up and made right. I appreciated that they reached out and resent the proper sized item. They were extremely helpful in resolving the issue.

Stephanie was superb in finding a resolution for my dilemma. I appreciated the constant communication.

Excellent customer service! After I ordered a shirt in a size that did not fit they were quick to reach out to remedy the situation and provide a replacement at no cost as well as provide helpful information on sizing. Very appreciated, I would definitely order from this company again.

Bad experience into a good one .. Stephanie was really helpful in getting me a replacement hat when it came in damaged

SO UPSET ABOUT MY $300 PURCHASE! XL was clearly 2X!!! NO REFUND I WAS TOLD! NO EXCHANGE I WAS TOLD! DO NOT BUY FROM THIS COMPANY!!!

Excellent customer support!! We had a minor mishap with the order & it was resolved immediately & with grace. Highly recommend this company—Thank you!

DO NOT BUY FROM THEM! THEY CREATE THEIR OWN LOGOS AND SELL ITEMS WITH THE LOGOS. THEY DO NOT CLARIFY THAT THEY ARE THE ACTUAL LOGOS. THEY ARE FALSELY ADVERTISING!

We ordered a sweatsuit, pullover and two hats on February 26. Haven’t received an update or anything about my order and it says it’s still sitting in Kentucky will never order from this place again “fraud”. This is a scam. Beware. 6617540 my order number

The folks at Prep asked me to change my one star review.

Apparently. USPS is very slow about updating delivery statuses. So they showed a label printed, but the product not shipped. In the end, the product arrived on time.

Before ordering, I noted some complaints. Mostly about the quality of the shirts. So we spent an extra few bucks for a supposedly better quality T-shirt. I don't mind spending the money for quality.

The fabric of the shirt that we received, is extremely thin. It made me wonder what the non-premium shirt was like.

The shirt does look great. The printing is spot on. It is one of our grandson's birthday presents. I am sure that he will be happy with it.

But I found the quality lacking. I don't think it will last too long.

We paid over $37.00 for a low quality shirt. And that was with a 20% coupon. For the price, I think it could have been much better.

The representative was very understanding of my needs. Will definitely order from Prep Sportswear in the future.

I have ordered from prep sportswear several times and love the quality. Today I ordered the wrong size and they went above and beyond to help me. I will definitely recommend them to everyone on the soccer team.

Stephanie helped me fix an error in ordering. I couldn't be happier.

Thank you!

Quick resolution of a normal damaged in shipping by USPS issue. Handled with speed and empathy and thorough resolution.

Customer service was excellent and helping us resolve our issue.

This was the worst jersey-buying experience I’ve ever had. I paid for an overpriced jersey that they didn’t even complete properly. On top of that, they had the nerve to ask me if I wanted to buy another one to replace it, with free shipping, as if that somehow fixes the problem.

The estimated delivery time was two weeks, but by the time the jersey actually arrived, the football season was already over. When it finally showed up, the quality was subpar and nowhere near worth the price.

Absolutely a joke of a company and a joke of a customer experience. I will never buy anything from here again, and I suggest others think twice before doing business with them.

No update for my order.
Hello please help!
I ordered a snapback from Frebruary 27 and it’s now March 6 never get any update from them.
Trying to reach out and their online agent (robot) keep telling its being ready to ship but take forever.

Very helpful! Great customer service! I got immediate assistance and my issue was resolved!

Stephanie was amazing. She corrected the error they made of not personalizing the shirt I ordered and sent me out a replacement with the personalization on it!