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Företagsinformation
Informationen kommer från olika externa källor
Established Dundee letting agent providing professional property management, letting and factoring services throughout Tayside, Angus and Fife.
Kontaktuppgifter
12 Langlands Street, DD4 6SZ, Dundee, Storbritannien
- 01382 22 66 11
- admin@premierpropertymanagement.co.uk
- www.premierpropertymanagement.co.uk
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11 omdömen
Ingen aktuell inbjudningshistorik
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It started well
It started well, but there were increasing hidden costs not clearly stated in the agreement with a large cut taken by Premier Property Management (all costs frustratingly listed without VAT also).
What really was the final nail in the coffin, however, was their choice of contractors.
The gas engineer failed our gas system despite us having had works done recently to upgrade it. He then quoted us about £770 for a 6m length of pipe which he hadn't even inspected. I challenged this and got brushed off a number of times (by the contractor). I organised another gas safety check which was fine and only at this point did the original contractor back down, admit fault, and agree to a refund.
The electrician stated that he wasn't really sure what to do with my, also brand new, consumer unit and when he wasn't able to find a certain circuit he gave up looking after about 10 minutesand said he'd just speak to his boss.
It didn't fill me with any confidence that PPM's chosen contractors would be honest or competent and as a result I cancelled the contract during the 14 day cooling off period.
It was unfortunately all in all a bad experience from the hidden costs to the competence and honesty.
EDIT:
I see the response from the firm below. The additional fees were not made clear in any of the documentation and were only disclosed once I had agreed to the service. I consider these to be 'hidden fees'.
When disputing the cost of the proposed remiedial works, which again, hadn't been properly inspected despite me giving the contractor access to the basement, I appropriately queried the quote as the contractor had quoted £360 for £125 worth of materials. Again I do not consider this to be honest and I do not consider it to be competent, on the part of the contractor, not to fully inspect the job when given the appropriate opportunity.
The business arrangement was altered to a 'let only' agreement prior to the tenancy commencing and this was during the 14 day cooling off period. This 14 day cooling off perior is part of the 'terms of business' which I was sent, so I don't know why PPM state otherwise.
Lastly, I had forgotten to mention that I was not given access to the tenancy document by Premier Property Management prior to the day of the tenancy starting, meaning that I was unable to comment on it without impacting my tenant's moving in date. Furthermore I was sent the agreement by PPM on the morning of the tenancy starting and then 2 hours later I received a phone call hurrying me to sign it so that the keys could be released.
I do not consider this late disclosure and subsequent pressure to be professional.
EDIT 2: I see that PPM have edited their response so some of the above will not make sense. I shall leave it as was.
All that I will add now is that nothing wsa carried out free of charge. When the agreement changed I paid the fee for the new agreement which was more than the initial one.
The gas safe certificate charge was refunded because it was not performed correctly, as we had discussed. The contractor had openly 'guessed' about how to manage my range cooker rather than consulting the manufacturer's guidance and contrary to the national guidance, which I forwarded to PPM immediately prior to them/the contractor volunteering to refund the cost.
I was grateful for this and I am grateful for the end result, however everything that I have stated above contributed to my decision to withdraw from the contract and change to a new one.
17 juli 2025
Omdöme utan inbjudan
Svar från PremierPropertyMgmt
Dear Mr Stewart, Thank you for your feedback. As previously advised, our fees were clearly outlined in the proposal documents and within our management terms of business, confirming your understanding and acceptance. These are made clear both with and without VAT. You initially incepted our full management service and requested various property certificates which were duly carried out by our competent, reputable and qualified contractors. As advised, trades will interpret manufacturer guidelines and regulations differently and we cannot control how they execute their work, but can respond appropriately where any concerns are raised. Given the assurance that the contractors we employ are appropriately qualified, vetted and hold relevant trade body memberships, we will ofcourse be guided by them and pass their recommendations to our clients. This approach cannot be budget-driven and is something that the majority of professional and competent landlords acknowledge given the importance of safety and compliance. In this case, you decided not to proceed with the recommendations and arrange your own contractors to carry out necessary remedial works. No additional costs were levied by our firm and as you will recall, you were not charged for the Gas Safety Certificate. You instructed us to initiate the tenancy and undertook works with our support, yet withdrew your property once all matters were in place and your tenant having taken residency. A new tenancy agreement was created and signed to align with your request to withdraw from our services and to make it clear for all parties (you and your tenants), of the arrangements of the tenancy and to ensure that payments in respect of rent and deposit were directed appropriately. Again, this was carried out free of charge and to maintain the integrity of the tenancy agreement. Despite a 'cooling off period' not applying as our services had been incepted some time previously, we decided not to hold you to the initial management period and waived further management costs. While we regret that your experience did not meet your expectations, our commitment remains to provide professional, transparent, and compliant property management services to landlord clients who hold similar ethos and values to that of our own.
Recent Property Rental
The whole process from viewing to moving was made easy and all my endless questions answered promptly and professionally. Can highly recommend
12 maj 2023
Omdöme utan inbjudan
friendly, well-informed and actually trying to help
As a renter we were very happy to work with Premier in finding and renting our new place. They're friendly, well-informed and actually trying to help both us and the landlord. Everything so far says that this rental experience will be pleasant and cooperative. I wouldn't hesitate to recommend Premier to other prospective tenants in the Dundee area.
5 april 2022
Omdöme utan inbjudan
Great experience. Very Helpful staff
Great experience. Very helpful staff
3 oktober 2020
Omdöme utan inbjudan
Great experience
Lovely people who always go out of their way to help. Would definitely recommend to anyone looking for a property.
3 april 2020
Omdöme utan inbjudan
We rented from Premier Property …
We rented from Premier Property Management from Dec. 2012-Nov. 2017 and never had a problem with any maintenance issues. We called them once for an issue they came out and took care of the problem and just let me throw in there that we never missed a rent payment. Sooo..when it was time to get our deposit back we thought it was going to be an issue but after speaking with Blake Clothier he quickly took care of the issue and I just want to say that if we move back to Memphis for any reason I would rent from them and also I would tell other potential tenants to give them a chance.
8 januari 2018
Omdöme utan inbjudan
Happy Home
Hello, there are many great things that I can say about this company. But the first thing that I will stay is that they are second to none. They are very professional, polite, understanding, thoughtful, courteous, an also I have been a tenant for numerous of years an I never had a problem that they could not fix in timely matter, An I look forward to being a tenant of theirs for years to come. Thanks again....
18 maj 2017
Omdöme utan inbjudan
Excellent Company
I have found the company to be excellent. Having moved from another company I have now realised how little the company I had been with were doing. Premier Property Management keep you informed at every turn as to what is going on. They have found new tenants extremely quickly and I am very glad that I moved to them when I did. I will certainly use them again. Thank you
18 februari 2015
Omdöme utan inbjudan
Professional, friendly and efficient highly recommended
We have placed a number of properties with Premier Property Management within the last month. We are very impressed with the prompt and efficient service we have received from both the Management and staff. Our properties were let quickly and all the formalities dealt with. We would have no hesitation in recommending this company to any landlord wanting a personal and efficient service
Mary and Peter Forster
6 juli 2014
Omdöme utan inbjudan
Expert local knowledge
Recently moved to Dundee from Leeds and contacted numerous agents to help with finding a flat for university. After several let downs I contacted Premier and to my delight I never looked back!! From first contact to viewings it was clear to see that staff truly knew the area and knew exactly what I was looking for. Within 1 week I had my ideal home with no hassles. It's been several months and in any further dealings service remains top notch, I look forward to many more happy and stress free months ahead.
6 juli 2014
Omdöme utan inbjudan
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