Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,8
7 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service and holiday as always booked by Antonella and the team at Bedford Street Norwich. A great Typically Holiday to northern Italy. A problem with a charge made by the hire car company sorted in hours.
The customer service from Felicity at Premier Travel in St Ives has been second to none. She went above and beyond to help us find and book our holiday, working through the tricky logistics of arranging two rooms—and securing a better price than we’d found online.
She also managed to arrange adjoining rooms, which makes a real difference for our party. Felicity has stayed in regular contact and kept us informed throughout the booking process, making everything feel straightforward and well organised.
Would highly recommend Felicity and the team at Premier Travel St Ives.
A huge thank you to Natalie in the Cambridge branch for going above and beyond to help my 80 year old mother yesterday. She was stuck at a coach station thanks to the total lack of information supplied by the coach company about the fact no coaches were actually going in the direction she was heading. A journey that should have taken 6 hours took 12, but at least she got there! Thanks Natalie for fielding the calls and engaging with the coach company to sort things. You are a star!
Booked our holiday with Tui then it was taken over by premier
On arrival at our destination our cab driver handed us a leaflet from our agent
We were never contacted by Rachel. The hotel where we stayed Greenhills were not very forthcoming in assistance either
Two days before our departure I contacted Rachel for information as to what time the taxi would be picking us up to take us to the airport. She told me 7.00 just to be sure I contacted the cab firm and was told it would be 6.30 - 6.45 good job I checked
Would I recommend premier no
The hotel was in the middle of nowhere the room allocated to us easy the smallest room I have ever had to stay in very claustrophobic
All in all not a good holiday at all
Helpful knowledgeable and friendly staff nothing was too much trouble 2 trips were booked recently and both holidays went smoothly
Used the Bury St Edmunds branch, I have never used an agent before however after our totally positive experience I will use this one again. Smashing holiday, smashing price and brilliant service from the staff
My worst nightmare, stuck on the side of a mountain in a villa with 4 children between 3 and 16 in Corfu having to drive everywhere to get groceries or to the nearest town. I go to sleep worrying about it and am now awake at 6.30am thinking about our next journey.
We booked with Bishop Stortford branch and I told Rachel I was afraid of heights, with her response being “you’ll be fine”. When we arrived and went to car rental office I asked if it was up any steep hills and he laughed saying “you’ll be fine”. Needless to say to say we have not heard a word from Tour Operator Jet2 since we arrived.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
