Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I bought a water fountain in the sale from a local garden centre, unfortunately got it home and the solar adapter was missing as it had been used inside. Not a problem as I went online and found Pow... Se mer

Betygsatt 5 av 5 stjärnor

It was so great to be able to discuss what I needed over the phone and then take delivery of the perfect solution to my problem, which is still pumping away happily, two years later. Can't recommend t... Se mer

Betygsatt 5 av 5 stjärnor

Recently installed Sunspray SE 700 pump into a very small natural spring head which drained into a small lined pond, 6'x5'. It needed more supply than could be delivered by gravity. The pump provides... Se mer

Betygsatt 5 av 5 stjärnor

Great product, very helpful advice provided and ability to buy spares which arrived swiftly and efficiently. A great company with a great product.

Företagsinformation

  1. Leverantör av solenergiutrustning

Informationen kommer från olika externa källor

Solar powered products for your home which help you to save money and save energy


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 13 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(1 809)

756 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great product

Great product, very helpful advice provided and ability to buy spares which arrived swiftly and efficiently. A great company with a great product.

27 juli 2026
Betygsatt 5 av 5 stjärnor

Real people, being super helpful.

It was so great to be able to discuss what I needed over the phone and then take delivery of the perfect solution to my problem, which is still pumping away happily, two years later. Can't recommend this company enough.

10 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

One set of lanterns sent late after…

One set of lanterns sent late after chasing and the more expensive order is yet to appear - fobbed off with the same email response twice which suggest AI generated and we have now been waiting over three months for the product. Still waiting ……

28 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Duck family now solar powered

I bought a water fountain in the sale from a local garden centre, unfortunately got it home and the solar adapter was missing as it had been used inside. Not a problem as I went online and found Powerbee had just what I wanted.
Excellent service, ordered Thursday afternoon, delivered Friday morning and fitted in minutes and working.

24 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Item never worked properly

Item never worked properly. Company use Ai to write very lengthy emails asking lots of questions. Until eventually your return time expires.

1 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

POWERBEE SOLOR

POWERBEE. Wow!!😄💓💗👍 wot a company Staff are unbelievable. So dedicated gosh do they know there products. If you email they reply sooo quickly. You dont wait days weeks, or more. Its a pity I can't give them more than 100% I have been using them for 6yrs never ever any proplems they can't fix

17 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

After a delay in delivery

After a delay in delivery, which I was told about because it was out of stock.The rock bubbler water feature arrived. It's larger than expected but very pleased with the product ,so easy to set-up and the instructions are easy to follow, looks so good in the garden.

29 juni 2026
Betygsatt 5 av 5 stjärnor

I love these fairy lights

I love these fairy lights. They are nice and bright from dusk through the night. They seem reliable. Test will be in winter and longevity unknown yet. For now, they seem great!

29 juni 2026
Betygsatt 1 av 5 stjärnor

I would avoid this company entirely.

I would avoid this company entirely.

I ordered these lights as a gift, but they never arrived. After contacting customer service, I explained the situation and was assured a replacement would be sent. Unfortunately, that never arrived either.

At this point I’ve been left without the product, without the gift I had planned to give, and without any confidence that this company fulfils its orders or honours its promises.

Mistakes can happen with any business, but what matters is how they’re put right. In this case, I was given assurances that simply weren’t followed through. Extremely disappointing and a complete waste of time.

Based on my experience, I cannot recommend buying from this company.

2 juli 2026
Omdöme utan inbjudan
Logotyp för Powerbee

Svar från Powerbee

Hi there, thanks for taking the time to leave this. We've checked our order and support records carefully and can't find anything matching what's described here — no order, and no record of the contact or replacement promise you've mentioned. If this was genuinely a PowerBee order, we want to put it right: please email us at admin@powerbee.co.uk with your order number so we can look into it properly. If you're unable to locate one, it's possible this review was intended for a different company.

Best regards, PowerBee

Betygsatt 1 av 5 stjärnor

Customer Service Lied to Me

Ordered a 12v pump, in the details it clearly stated that the outlet connects directly to a 12mm pipe, it does not. Contacted customer services who said they would send out an adapter free of charge. After a week with no adapter I contacted customer services again and was informed that they had changed their minds and were not going to help.

6 juli 2026
Logotyp för Powerbee

Svar från Powerbee

Hi Andrew, thank you for the feedback. For context for anyone reading this: the pump in this order doesn't include a fountain attachment — that's a separate accessory on this product, as it is across most of our pump range, and its outlet is designed to take 12mm tubing once that attachment is fitted. When you got in touch, one of our agents offered to send this accessory out free of charge. That wasn't something we should have offered, since it isn't part of what was purchased, and correcting it a week later rather than catching it straight away was on us. We're sorry for the mixed message that caused.

PowerBee

Betygsatt 1 av 5 stjärnor

Bad customer service

The customer service is non existent, despite emailing and trying to phone for advice nobody got back to me. I wanted some information to make a further purchase. The item I did order initially was delivered quickly, which was good. Not impressed with the lack of communication.
Update.
I used your web form and left my email on your answer phone, which is never manned.
After your reply I emailed on the 3rd July to the email you suggested and I am still waiting for a reply.

26 juni 2026
Logotyp för Powerbee

Svar från Powerbee

Thank you for your review, and we're pleased your order arrived quickly.

We were concerned to read that your messages went unanswered, so we've checked our records and can find no email or telephone call from you on file. We reply to every enquiry we receive, usually the same working day, and would never knowingly ignore a customer — so it appears your messages may not have reached us, which a spam filter or a mistyped address can sometimes cause.

Please do get back in touch directly at admin@powerbee.co.uk, quoting your order reference, and we'll gladly help with the further purchase you were planning.

Kind regards,
The PowerBee Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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