Portmeirion UK Omdömen 

I have been waiting to return 4 faulty dinner plates since 17th March.
I was told I would need
to purchase a cleaner to help clean the scratches off the plates.
I've never heard anything so ridiculous especially when I have spent over 120 pounds for a dinner service and only used once. The side plates and bowls are fine.
The sophie conran collection like so many services are made in China....they obviously are not placing the right glaze on the plates....these should be fine for years (like spode) so guessing they have placed a inferior glaze on the plates. Be wary of this company...they sound great but their Customer Service and products are not all they are cracked up to be. Another company sell out to China.....yet they portray to be British / Welsh

Bought a dinner set,coasters and dinner mats. Got to say the quality is excellent and well happy with the product.

They let me down badly by not processing a personalised order, resulting in no birthday present. Mistakes do happen but I don't think there was anywhere near enough apologising, trying to rush through premium delivery, or making amends given how bad the knock on effects are. For a delivery which would have occurred, in the best car scenario, more than a couple of days outside maximum expected timeframes, there I would have expected to have been offered some kind of rebate for messing up the present. More than 3 weeks turnaround is shocking.

This is a review not just on the first class products on offer but the faultless service from the Cannock Outlet shop . Kirsten is a credit to the company, polite, helpful, and has a willingness to support the local community. She is a good role model for her team . A good Manager leads by example and she does just that .
I will most certainly continue to be a customer and recommend the branch and products .

Portmerion's products and service are great but I'm very disappointed by the amount of packaging they use. I've just taken delivery of 6 coasters and a small sandwich tray and they came in a huge box with far more packaging than was necessary. I have a photo but can't seem to post it on Trustpilot. Portmerion, this really needs to be addressed!

No contact after reporting breakages
I contacted them by email as this seems to be the only way and they are yet to reply. Two water jugs were broken in my delivery. Not packaged properly. Avoid and buy from other sites

I recently ordered some Sara Miller design frost forest plates, they were lovely, however one of the plates had some bleeding on the dye. I contacted customer service and sent photos and they said they would pass it on to their quality department. I chased as I hadn't heard anything and was told a replacements plate would be sent. I was more than happy to return the plates that have been damaged in exchange for a new box of undamaged plates. So I received from the courier a very large light box. Upon looking inside after pulling out reams of brown paper I found a shoddily wrapped replacement plate in a completely different design from the one I originally ordered. Ironically the replacement plate also had a large scratch across it which was so noticeable I can't believe anybody didn't notice it before it went in the box. I can only conclude that they are going to try and fob me off with sloppy seconds rather than resend the plates. I have been completely reasonable in this matter and I've said I'm more than happy to return the original box for either a full refund or an exchange on the box. Customer care came across that they weren’t particularly bothered by my phone call and when I said I don’t want to receive a random plate shoved in a box again, that it would be passed on to quality and she would tell the packing department to be more careful, I got irritation rather than any concern or apology. Only time will tell now if I get a replacement and the correct replacement, however looking at some of the reviews on here I suggest that might not actually happen. There is nothing on Portmeirions website to say you are getting seconds in any way so I would tell anybody who wants to order to exercise with caution and there is a reason that the products are discounted. I now have a box of damaged plates and one random plate with a completely different design. If I don’t receive a resolution I will take up with my credit card company.

Update- 13/2/23

Jen sorted my issue, and I can confirm a new set of the plates have been received. The Sara Miller box was also extremely battered and some of the plates were damaged but out of the two sets I now have one complete set.

I was initially disappointed that two bowls from the set I ordered were broken, as previously noted on here.
The company requests photos to see the problem which I emailed to them. They responded on the first working day after my email was sent and they are sending replacements. I consider this good service.

On their website it says 5-7 days for delivery, it's been already a week and they haven't even dispached it. Their customer service is useless. Do not buy from this website.

Order no: Order 000308240
I placed an order on 29 December 2022. To date (9 January 2023) I have received no correspondence from Portmerion to advise of when they intend to dispatch my order despite the website stating that it will be dispatched 2-3 days from the time of order. I am unable to contact them via phone as all I get is a ringtone and then a message saying "the mailbox is full" and I am then disconnected. No replies to emails. They have had my payment since 29 December. Due to this lack of response, I would question whether Portmerion is still running as a company. Portmerion you are an absolute disgrace.

Always packaged goods very well. No breakages. Beautiful china, thank you.

Bought some gifts for my mum for christmas and sure she'll be delighted. Prompt delivery and very well packaged. No problems at all. Merit where it's due.

Just ordered some stuff from their website. While I love the products, their site had me tearing my hair out. Not to mention that the stated size of their products on their website has nothing to do with the actual product size. Why does a 7.25" plate need to be called a 6" plate. Added some of the plates don't even have their size mentioned. This makes it very difficult to get the right size you were looking for.

Additional 5th Dec 2022
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Thank you for prompt response. Sadly got to add that we have just received duplicate orders. I didn't mention that your site/transaction provider initially told us that it had not accepted our card and usefully deleted everything from our order. Annoying given it took ages to identify the pieces. Went through the process again and went through fine with PayPal this time. But it seems that the initial order did go through, took payment and we have another box here. Rather frustrated now. How do we sort this out?

Excellent customer service. Responds swiftly to enquiries. Top quality company. Thank you

Lovely plates,very well packaged wrapped in bubble
With plenty of paper inside the strong box

Two of my consecutive ordered arrived absolutely smashed to pieces. The plates weren’t secured with a bubble wrap between them, only loosely put in a box then wrapped in the bubble wrap inside another box.

After the first order I was assured this will be communicated to the packaging team, and the same thing happened again a week later. I mean you honestly don’t have to be a genius to know that courier companies throw the boxes around, even when paid for fragile. There’s tons of bubble wrap around the plate box, but none inside, just ridiculous. The quality of the plates is amazing, but the handling procedures absolutely appalling. After the first time I was sent a replacement and I’m sure they will offer it again.

However, it’s such a shame that these beautiful plates all broke, and secondly it’s so bad for the environment - multiple deliveries and also what am I supposed to do with the broken plates now? Leave them to landfill for the next 1000 years? There’s no way no recycle them anywhere.

My Daughter and I often visit the Cannock branch and rarely leave without buying something. It is a fantastic find for gifts for that friend who has everything. Great prices too.

The only trouble is, there is a very overzealous shop assistant who insists on following us very closely around the store. She is really not being discreet either. Just because I'm not over 60 doesn't mean I am coming to steal from your store. It makes us feel uncomfortable. I'm sure you have CCTV and you have a pretty good view from the payment counter. Please don't make your customers feel anxious because you have too many staff in work.

We bought our Portmeirion set from Adams in Johannesburg, South Africa. Many of the pieces have developed cracks in the glazing and are beginning to discolour. We haven’t had the set for many years and are disappointed with the quality.

I ordered two sets of teacups with saucers, a set of spoons and a jumbo mug. The jumbo mug arrived safely... but that was it. One set of teacup/saucer was missing as was the set of spoons, the teacup/saucer that did arrive had a saucer broken to pieces by poor packaging, and the teacup looked like seconds with misaligned decoration & discolouring. I mailed immediately the customer service people on March 15th - guess what? STILL no items have been delivered, the customer service reps misread my mail so sent me the wrong items, then cancelled that order and put in another order, without my knowledge to the wrong address!!! I have a mail trail totalling 17 mails and still no items to show for it- truly horrific experience and will never, ever shop here again and will advise all others to the same. If you want spode by from anywhere but the official site - how strange, bizarre & disappointing!!! Currently waiting on a response to my mail requesting a refund - I suspect I will need to send another 3 mails as follow ups just to get a response, absolutely outrageous!

Order arrived on time. Ordered a 2 dinner sets and they arrived with faulty items. The dinner plates had marks on the back that can be felt by hand. Had to send at least 4 emails and call 5 to 6 times just so they can tell me that this is normal for a dinner plate to have bumps on their back. Extremely poor customer service. Poor quality of the products and then refuse to admit that. Wastage of my money and my time