Poole Audi have a wonderful, spacious, customer friendly showroom with plenty of new and used cars on show. The staff were very friendly and knowledgeable, without pressuring us. Audi are a reputab... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
scammy email practice - When you unsubscribe they have the fonts set so only the word here shows if you click it the whole lot disappears - If you look after highlighting box they have hid all the... Se mer
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Am happy with my first Audi Q7 and it’s Performance and Specs in the car it’s comfortable, and the way it’s looked and the service provided by Audi staff members was amazing so thanks to Poole Audi an... Se mer
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Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Se mer
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Företagsinformation
Om Poole Audi
Skrivet av företaget
WELCOME TO POOLE AUDI
Kontaktuppgifter
Old Wareham Road, BH12 4QN, Poole, Storbritannien
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,3
Utmärkt
527 omdömen
Ingen aktuell inbjudningshistorik
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Har besvarat 100 % av sina negativa omdömen
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Poole Audi
Everyone at Poole Audi was very efficient in dealing with my purchase of a new vehicle.
The salesman ,Cameron Parr kept me up to speed with any developments.and he was very helpful .
5 mars 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Charles,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a great experience with us and that the team were efficient and helpful during your visit. It's wonderful to know Cameron kept you updated throughout the whole process and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
A superb experience from start to finish...
Joe Astley must be commended on a superb purchasing experience. From initial enquiry to personal handover, Joe was a joy to deal with, with clear communication, he was quick to respond and always polite and professional - we very much look forward to dealing with Joe again in future purchases.
6 mars 2025
Omdöme utan inbjudan
Svar från Poole Audi
Good afternoon,
Thank you for leaving us a 5-star review. We are delighted to hear you had a positive experience with us at Poole Audi and that Joe was able to assist you throughout the purchase and handover of your new Audi. I will pass your kind words on to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Thank you for great service & also…
Thank you for great service & also fixing the issue that had occurred and resolving it for me. I am grateful and will definately buy with Audi again in the future.
4 mars 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Anita,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us and our team could resolve the issue for you. We really appreciate your kind words and loyalty and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Salesperson Joe (Audi Poole)
Joe has been extremely helpful and understanding, and his friendly approach makes the whole experience very easy.
21 mars 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Karen,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that Joe was extremely helpful and understanding during your visit and that he made sure the whole process went smoothly. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Really friendly and professional people…
Really friendly and professional people right from handover of car for service/MOT to handback upon completion. A pleasure to deal with the staff. Great example to other companies on how to treat customers. Definitely a 5 star experience for me
12 februari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello David,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear our team were friendly and professional whilst your car was in for its Service and MOT. I will pass your kind comments on to the whole team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Changed an airbag under a recall for my…
Changed an airbag under a recall for my 20 year old A4 Quattro had. Amazing service department, especially Emma
20 mars 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello John,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that our team provided you with amazing customer service. It's great to know we were able to fit a new airbag in your Audi A4 and I will pass your kind words on to Emma and the rest of the team. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
First Class Service
From first making contact with Poole Audi to travelling down from Glasgow and being picked up at the station, I cannot praise the dealerships professionalism and customer service highly enough.
Tim Alford the sales executive who looked after me was first class. He did what he said he would do and was in contact with me throughout my purchase until collection and then again afterwards making sure everything was OK.
The professional way in which my new pride and joy was presented was first class and I couldn’t have asked for more.
I certainly wouldn’t hesitate in purchasing another car from Poole Audi as the service was second to none.
PS. The bottle of wine was also excellent!
19 februari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Hannah,
Thank you for your fantastic review. We are thrilled to hear that you had a first-class experience with us at Poole Audi. It’s great to know that Tim kept you informed throughout the process and ensured that everything went smoothly from start to finish.
Thank you for making the trip from Glasgow to visit us, and we look forward to welcoming you back to us again in the future. We hope you are enjoying your new Audi and we are so pleased you liked the bottle of Midas too!
Kind regards,
Emma – Poole Audi
New Car Purchase
Made the purchase of my new car easy, sound advice and personal service!
28 februari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Tony,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear our team were able to help you find the perfect new Audi and that we made the process easy and enjoyable. We really appreciate your kind words and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
An amazing team and fabulous customer service
We were greeted by a lovely friendly lady on our arrival and offered coffee - very good coffee!
The sales person who sourced my new car for me was just amazingly helpful and made me feel extremely special when I picked up my new car. The whole team at Poole Audi are professional, knowledgeable and so friendly. Even though I have two Audi dealerships on my doorstep, I will travel the longer distance to Poole to source my next Audi.
31 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Tracey,
Thank you for your wonderful 5-star review. We are delighted to hear that you had a fantastic experience with us and that our team made you feel welcome during your visit. It’s great to know that we could help you find the perfect Audi and that our team's professionalism, knowledge, and dedication made the handover process special for you.
I’ll be sure to share your kind words with the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
A really good buying experience
A really good buying experience. Always apprehensive making a purchase without seeing the vehicle first but Laura could not have been more helpful or accommodating. Would highly recommend.
7 februari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Halls,
Thank you for leaving us a 5-star review. We are thrilled to hear you had a positive experience with us at Poole Audi and that Laura was able to help you throughout the purchasing process of your new vehicle. We really appreciate your kind words and recommendation and hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
My Audi service experience
I recently took my beloved Audi A4 for her annual service at Poole Audi. Despite extensive roadworks in the area, delaying me and other Customers, the staff were coping well with the queue of vehicles forming in the Service Reception area. I was provided with a new A5 courtesy car which clocked up it's first 1000 miles as I left Poole, and enjoyed a welcome latte while waiting for the A5's keys. I had already provided additional items to be checked/replaced including new wiper blades and replacing the battery in my spare keys and this was checked with me before I left.
During the day I received a WhatsApp message that my vehicle was ready for collection, together with a video detailing the work and checks undertaken. On my return at the end of the day, and while enjoying another latte, I had to apologise for forgetting to leave my spare vehicle keys. They were swiftly taken away and the battery replaced.
Everyone I dealt with, before and during my visit, was courteous and efficient. This is not my nearest dealership but well worth the 50+ mile journey for the quality of service received.
31 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Lesley,
Thank you for your kind words and for taking the time to share your experience at Poole Audi. We are delighted to hear that, despite the roadworks, our team was able to provide you with a smooth and efficient service. It’s great to know you enjoyed the new Audi A5 courtesy car and our complimentary lattes.
We truly appreciate your loyalty and feedback. It’s wonderful to know that your 50+ mile journey was worthwhile, and we look forward to welcoming you back again soon.
Kind regards,
Emma – Poole Audi
Service second to none
We didn't expect to be able to get the car we wanted so quickly, and even though we ended up buying a used car, the service was absolutely amazing. When there was a problem with my car I was part exchanging, they resolved the issue immediately, even though it was my own oversight. Hayley has been especially helpful, reassuring and a great pleasure to deal with throughout. I couldn't have imagined a better experience!!! Thank you.
17 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Vanessa,
Thank you for taking the time to leave us a review. It's wonderful to hear you had a 5-star experience with us and that Hayley and the rest of the team were able to help you throughout the part exchange process of your vehicle. It's great to know we were able to find you the perfect Audi within a timely manner. I will pass your kind comments on to the team and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Emma - Poole Audi
A real pleasure to be met by Luke…
A real pleasure to be met by Luke Stacey who treated myself and my good lady with great respect and gave us a full whole hearted and truthful run through the options at our disposal. We were very much impressed with his knowledge of the vehicles and passed on his own personal experiences to make our decision a lot easier. The experience was amazing, from making initial contact to receiving our beautiful new car.
Thank you !
1 februari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Terry,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a 5-star visit to us and that Luke was able to help you find the perfect Audi. It's great that he was able to discuss your options with you and was knowledgeable throughout the whole process. I will pass your kind words on to the whole team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Excellent service
Tim did a fantastic job from start to finish. He listened to what I wanted and provided it
28 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Dear Mr Smith,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a fantastic experience with us and that Tim was able to assist you during your visit. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Absolutely amazing
Absolutely amazing! What can I say Poole Audi never fail to impress, whether it’s buying a new car to having your car serviced. They always make sure you have the best experience. I have bought 3 cars from Poole Audi and have never once been disappointed.
19 februari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Lily,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you have always had an amazing experience with us here at Poole Audi and that our team have been able to help you find the perfect Audi on several occasions. We really appreciate your loyalty and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great service
Great service - communication is very thorough. Simple things like car pick up make all the difference
Excellent follow up service also
Thanks
2 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Patrick,
Thank you for taking the time to leave us a 5-star review. Its great to hear you had positive service with us here at Poole Audi and that our teams communication was thorough. We really appreciate your kind feedback and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Thank you so much!!
Thank you, I had such a wonderful experience when buying my Audi.
I was a little uncertain at buying a new car as I have been so used to the Mini I had, had for 15 years. However, the whole team were extremely welcoming, very patient and couldn’t do enough to support me through the process. I am extremely grateful, particularly to Dan for the time he spent with me and for explaining & answering all of my questions no matter how small / silly they seemed. Thank you!
31 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello J Matthews,
Thank you for taking the time to leave us a review and for your kind words. It's wonderful to hear you had a 5-star experience with us and that our team were welcoming and patient during your visit. We are so pleased to know that Dan was able to help you find the perfect new Audi and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Thank You Laura
Laura was nothing short of incredible throughout the process of buying my Audi Q3 Sportback. After I found my car online, Laura was able to source my Q3 from another Audi branch quickly and efficiently. Laura had it in preparation imminently and ready for collection within a week! Her manor and professionalism is a credit to Poole Audi and I hope that I am seen by Laura in the future!
24 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Shannon,
Thank you for taking the time to leave a review. We are thrilled to hear you had a 5-star experience with us and that Laura was able to help you find the perfect Audi Q3 Sportback. It’s fantastic to know that she ensured your new vehicle was ready promptly, allowing you to collect it within a week. I will pass your kind words on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Svar från Poole Audi
Hello Martin,
We really appreciate you taking the time to leave us a review. It's fantastic to hear you had a 5-star experience with us and that our team were helpful and professional. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Really happy
Really happy, amazing customer service from front of desk staff always helpful. They have been very responsive to my queries and they have been able to provide me with a good experience for buying my Audi. Would definitely recommend to anyone.
21 januari 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Holly,
Thank you for taking the time to leave us a 5-star review and for your kind recommendation. We are thrilled to hear you had fantastic customer service with our team here at Poole Audi and that we were able to help you find the perfect new Audi. Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
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