Plumbers 4U London Omdömen 181

Very poor .. .do not use
Rip off way of working as far as we are concerned
Strongly recommend do not use
Charged full price for hour
Spent 40 mins on phone then left
Complaint department trying to justify

Kayvan was on time and very professional. He did the job quickly and was very tidy! Thanks Kayvan!

I called out a plumber via plumbers4u. Initial experience with booking was great - a plumber was booked to fix an intermittent leak under the boiler the same day. Cost was higher than I was expecting at over £100 but for the quick service I was willing to pay.

The plumber spent about 5mins trying to look at where the leak could be coming from. He suspected it was from a plastic pipe and said it should be replaced. He didn't have the right pipe and so taped up the pipe and said he can come another time to replace the pipe. As he had only been at the house for a short period, I asked if he could look at removing the cylinder in a Vado concealed tap so that it could be cleaned. He attempted to remove but was unable to do this and used some WD40 to loosen the tap a little. The chrome on the tap has been damaged and the shower has developed a leak.

About a month later, I contacted Plumbers4u to let them know that the water that was still leaking and I wanted to arrange for the pipe to be changed. I was told that I'd need to pay for the plumber to come out again as the plumber had fixed the tap as well.

I've had multiple exchanges with plumbers4u customer support for them to send out a plumber without being charged for the £100 call out fee as the issues have not been fixed and the pipe has been taped up. I would be happy to pay for the replacement pipe but they refuse to do so.

Not happy with the service and won't use plumbers4u again.

Absolute joke of a company who are not interested in anything but making quick, easy money. I called on Tuesday explaining that we're a family with two very small children (2yrs and 4 months) with a blocked toilet & drain preventing us from using our only bathroom.

The initial interaction couldn't have been better, but all went downhill very quickly from there. The Plumber attended and poured 2x bottles of acid in the toilet. He left 20 minutes later with instructions for us to call at 6pm if it was still blocked. When we called, we were told he couldn't do anything as he had no more acid and would come back at 10-11am the next day.

He actually arrived at 4pm the next day, not 10am as promised, poured another bottle of acid down the toilet and walked out 5 minutes later leaving one more bottle of acid with my partner for us to use ourselves an hour later. This did not solve the issue.

Day 3, a lovely guy named Junior (a drainage engineer) attended and he genuinely couldn't have done more if he tried (it's just a shame you work for a terrible company if you ever read this, Junior). But he explained that the issue was in the stack pipe which needed cutting open and emptying. He reported this back to dispatch to get the correct person, tools and equipment on site which he did not have on his van.

Day 4, I chased at 3pm as I had still not heard anything, to be told that the engineer was booked 2-5pm. The engineer then called at 4:30pm saying he wouldn't be on site until 7pm! When I queried about the noise of cutting a stack pipe with our 2 small children at that time, he told me he was only expecting to plunge a toilet and wasn't given any details of the job from dispatch besides that and he didn't have the correct equipment either.

About the only decent thing Plumbers 4 U did was not argue with me when I asked for a refund.

That said, I am still out pocket for the 2 bottles of acid that the plumber demanded personal payment from my partner for, and refused to leave the flat until he was paid.

Don't get tempted in by the competitive rates they promise, it absolutely isn't worth it.

We had to call out an emergency plumber due to a flexi pipe that feeds the cold bath tap springing a leak under mains fed. I called Plumbers4U who gave me a quote that was cheaper than most. The plumber requested photo's of the effected area and arrived within the hour, and spent an hour fixing the problem and replacing the faulty flexi pipe. The plumber was friendly, knowledgable and more importantly the price was not so much as we thought it maybe, will be using this company again in the future. Very Happy 😀

Very prompt service. After discussing the problem of our boiler not working the plumber went to talk to sit in his van, to phone a colleague, and drove off. Absolutely disgusting behaviour

I needed an emergency boiler repair and this website sounded like just what I need. I called them and they readily scheduled a technician to arrive within 4 hours! This was the last positive sign unfortunately, as they couldn't manage to send anyone in 28 hours... After about 9 phone calls and them not being able to get through their tehcnician I had to cancel their services. On the flip side their customer service on the phone was really nice -- but they just kept promising someone to come very soon for a full day, and we all know how tiresome this can be.

Appalling! Spoken ad nauseum with a lady yesterday, explained the sink was blocked and I can't use washing machine as water comes up and can't do dishes or cook. Explained i'm recovering from cancer surgery and every bucket i gave to pick up hurts. She seem to have understood and was asked CLEARLY if plumber would come equipped with proper vacuum like machine to drain and blow air to unblock, she said yes. Alas, plumber arrived with a hand plunger. Could not do anything about. Called your company and a rude man, who tried to accuse me of swearing said nothing could be done and all sorts of other excuses.
Yet another cowboy company.

Fantastic work very professional thanks so much!!!

I contacted Plumbers 4U yesterday and got someone the next morning to replace a gas pipe under the hob. Joe was professional, friendly, super efficient and sorted out everything quickly. Their prices were reasonable as well. I am very happy with the service provided and will definitely be recommending Joe and using him in the future, should we need a gas safe engineer again!

Called them for emergency service to fix a water leak for my partner in Staines upon Thames. Was told a 2 hour window. 18 hours later and after multiple calls where I was told every time the plumber would call with an ETA. Still nothing. Abysmal service, when I could have been looking for a reliable company. Not recommended.

I had to replace my tower shower panel, and received a prompt service. Kayvan was sent to assess and carry out the work.
He provided an excellent service, he was a very helpful heating and plumbing professional, who provided a reasonable quote, and explained clearly what the job entailed.

I had a great time working with Plumbers 4U London. What needed upgrading or replacing was mentioned by these emergency plumber near me. They did an excellent job of keeping everything neat and orderly while working quickly.

Kayvan was excellent. Called ahead to give us an ETA and then arrived at the time he said he would. Cracked on with the job at hand and was so helpful. Took the time to educate me on the heating system too and even gave us some guidance on the fuse box - being a trained electrician too.

Kayvan did a great job fixing our issues in a very efficient and kind manner. Answered all of our questions honestly and fairly. Highly recommend

Needed an emergency plumber for a faulty ball clock in the tank in the loft. Kayvan called a head of his arrival and arrived on time. He was very efficient explained everything he was doing and even recorded the system running properly at the end. I would highly recommend Kayvan as he was polite and worked quickly and efficiently.

Kayvan was very good, managed to identify the issue with my boiler and fix it within 1 hour.

He was very friendly and would highly recommend the company.

Kavan was brilliant for us today. Very professional, efficient,reliable and honest. Thanking him for his amazing work today.

Kayvan was great — quick, friendly, and went above and beyond with advice and explanation of the problem. Strongly recommended.

They are great, get the job done quickly, and are honest local plumbers who don't try to sell you more than you need. I would gladly recommend them to anyone in the area who needs a plumber. They finish the job quickly and are honest and polite workers.