Customer services were really helpful in arranging my order. Item arrived promptly and well packaged. Very pleased with item.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery was returned via DPD as had to be signed for by and I was out. However Lee Sullivan contacted me directly as soon as the package came back to Pleasance and Harper and arranged delivery via... Se mer
Pleasance and Harper are a family run Business that still ensures that the customer comes first. The minute you walk through the door you are greeted by smiling, helpful, knowledgeable staff. I have... Se mer
The watch was dispatched quickly, was well packed for postage, the warranty card was signed and the watch itself was on sale for a good saving. Happy customer here.
Företagsinformation
Informationen kommer från olika externa källor
Pleasance & Harper began as a small business in 1879, trading from premises in Wine Street, Bristol. The company as it is now came in to being in 1919 when the original Mr Harper’s three sons came into the business and expanded the company opening shops throughout Wales, the Midlands and the West Country. Over the years the business was consolidated with the sale of a number of the shops. The recession of the 1990’s saw the business reduced to one store – Hereford – but the standing and reputation of this shop enabled the company to ride the recession and establish itself once more. In 1997 Mark, the fourth generation of Harpers brought new life to the business when he joined his father in the trade. After the death of first his Uncle Michael, then his father Anthony, Mark took over as chairman. He continues to uphold the principles set by his great grandfather at the beginning – the importance of family values. Following the opening of a second shop in 2010 Pleasance & Harper now offer an exciting and wide range of traditional and modern jewellery, timepieces and giftware, including brands such as Omega, Tag Heuer and Links of London. Alongside this they offer jewellery and watch repairs and an expert valuation service.
Kontaktuppgifter
54 & 56 Broad Street, HR4 9AB, Hereford, Storbritannien
- 01432 350600
- sales@pleasanceandharper.co.uk
- www.pleasanceandharper.co.uk
4,9
Utmärkt
757 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really good service
Really good service and an easy delivery process. I’m really happy with the product and would happily recommend them
18 februari 2026
Great services and prices
Excellent experience with great communication, fast and on the ball. Would recommend and will use again for sure
14 februari 2026
Great service and price
Great service and price, always first choice for jewellery and watches .
12 februari 2026
Good prompt communication at all stages…
Good prompt communication at all stages of purchase and dispatch. Fast delivery with reputable carrier with added security for high value item.
9 februari 2026
Great experience and staff were really…
Great experience and staff were really helpful and great service.
6 februari 2026
Great service
Great service, quick, easy, delivered in 2 days time. Blue light card discount accepted. Really happy overall.
10 januari 2026
I called on a Saturday morning to see if they had my item in stock. I bought it online and received by Tuesday. Good service
I called to see if they had my item in
3 januari 2026
I ordered wrong strap
I ordered wrong strap. Spoke to someone who suggested I send back and also send watch so they could check and fit the correct one. All done within a few days. Couldn’t have been more helpful.
29 december 2025
Excellent Watch & Great Service
Excellent service from start to finish. The watch arrived quickly, was well packaged, and exactly as described. I’m very pleased with the purchase. Would definitely recommend.
10 mars 2025
Great service
Great price, watch, communication and delivery. A pleasure to deal with.
13 november 2025
Unbelievably good service
My buying experience was brilliant. The range of stock they have is great as are the prices. Very good communication and good customer support. Will use again.
6 november 2025
Unbelievably useless and unprofessional
Every visit has been long winded and unhelpful.
I looked a pair of earring with bent and twisted shanks and commented on this as a problem only to be told they were called banana shanks! How ridiculous and dishonest of the sales assistant.
I also asked for a quote to have by 9 ct bracelet clasp replaced and a different assistant went off and came back with a figure of £350. All I could do was to laugh with disbelief. I then went to a reputable jeweller who replaced the clasp for £42
30 oktober 2025
Omdöme utan inbjudan
Svar från Pleasance & Harper | Jewellers & Watch Specialists
Dear Janet,
Thank you for taking the time to provide us with this feedback. While we are genuinely sorry to hear that your experience with us has been unsatisfactory, we truly value your comments, as they highlight critical areas where we must immediately improve our service and knowledge.
Please accept our deepest apologies for the recent visits you have had. This is simply not the standard we aim for and pride ourselves on our high levels of service.
Unfortunately we don't appear to have any contact details for you so have been unable to contact you directly to discuss further. We would welcome a visit so that we can rectify your concerns and ensure you have a better experience.
Exceptional service
Exceptional service, H&P just didn’t call me before posting my order also confirm and advised me best for a watch suitability. Next day delivery is a bliss. Very much impressed with the discount and offer. Happy shopping.
27 oktober 2025
A Top class company
I Recently bought a lovely Seiko man’s watch from Pleasance &Harper ,, the whole experience was seamless from start to finish,, great watch and fantastic service from start to finish,
Not to mention a very competitive price ,, big shout out to Archie who I mainly dealt with on this purchase, he is a credit to the company and I for one will be a returning customer, for any other future purchases.
15 oktober 2025
Omdöme utan inbjudan
Service was prompt and professional
Service was prompt and professional, delivery of purchase was quicker than anticipated.
9 oktober 2025
Declined Cash Back
Ok, the watch was delivered promptly and it was as described on the website. Good. But watch out if you buy a product from them through the Topcashback site. The retailer offers a very reasonable cash back rate on that site which can often influence your decision as to which seller to choose for the purchase. And the cash back duly tracks immediately. All good and well. But then after a few days when the item’s packaging has been discarded and the item has been used (basically making it non-returnable) the cash back is mysteriously declined by the retailer and it disappears. If my purchase is ineligible for cashback then why is it tracked? It then sits there for several days giving the customer an understandable impression that the cashback incentive the retailer offered at the outset has been honoured. But then it is sneakily withdrawn with no explanation. This must be questionable from a legal point of view. “One hand giveth, the other taketh away”.
9 oktober 2025
Svar från Pleasance & Harper | Jewellers & Watch Specialists
Thank you for your review. We are delighted to read that you safety received your order and that you are happy with the product and our service.
We are sorry to hear of your experience via Topcashback. We instruct Topcashback and all of our Awin Affiliates of our terms which as you can see on their website under "Cashback exclusions and terms" that the offer excludes the use of a promotional/voucher code. I'm sorry if this was missed however as Topcashback is not our website we aren't able to make it clearer or exclude the offer when proceeding through their website, we can only instruct them of our terms.
Such a great experience
Such a great experience, my order was delivered within a day and I’m delighted with my order
8 augusti 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.