Platinum Wave Automotive Omdömen 24

Great selection of campers and excellent service. Very happy with my van. Robin was superb and a great guide throughout the process.

We sent Platinum Wave an email enquiry about one of their used campervans late on a Sunday afternoon, not expecting a response until normal office hours on Monday morning, but Rob contacted us that evening and so we were able to make our plans for Monday without any waiting.

Since we were particularly interested in a VW Transporter with automatic transmission, and these are few and far between, we were pleased to see Platinum Wave had a few available. The one we really wanted to see looked perfect for us - even in a colour scheme that was just right. Rob had it out and ready for us to inspect on arrival and took us through all its features then left us to have a good look around on our own. No pressure, no hassle, no trying to show us other vans or things we didn’t want. The Campervan was immaculate and was obviously barely used. A quick test drive later (during which we found it was fitted with a battery cut-out, which fortunately one of the Platinum Wave mechanics quickly found and reset!) and we were ready to sign on the dotted line.

The features the campervan didn’t have that we wanted (slide on the double passenger bench swivel and an awning) Rob was able to arrange for fitting before our pick up date a week later. Although a key safety part for the seat slide had not arrived which meant it could not be fitted, Rob confirmed that they would come to us to fit the new seat base saving us another four hour round trip.

The whole buying process was relaxed and simple. Rob kept in touch with us regularly to update on progress from their end and took us through all the essentials like taxing, updating the V5 and explaining the warranty on handover day. The handover walk around and demonstration of the van utilities and use was really appreciated, even on the hottest May day ever in the UK!

Well done Platinum Wave. These guys really know their stuff and made buying our first camper a really enjoyable experience made simple and without any drama. We are now looking forward to our first trip away and about to go shopping for all our essential (and not so essential) bits and pieces to make the van truly ours.

Great company with a commendable after service, any questions answered promptly along with any after care services dealt with swiftly and effectively.. Mark has been instrumental in ensuring all our questions and issues have been dealt with in a professional and timely manner allowing us to keep our journeys ticking over smoothly

We collected our VW camper from Platinum Wave and absolutely love it, the service provided by Mark was second to none. We had optional extras fitted and it was all completed within the exact time frame that was agreed. I highly recommend using this team to start your new adventures, thanks again Mark for all your advice 😎

Had an excellent experience with PWA. Great customer service and the process was quick and easy from start to finish. Rob was extremely helpful and supportive with all my questions, would highly recommend. Thank you

⭐️⭐️⭐️⭐️⭐️

Brilliant service from Platinum Wave Automotive. Honest, reliable and really easy to deal with, with great communication throughout. You can tell straight away they genuinely care about their customers.

What really stands out is their support for grassroots football through their partnership with SoccerRockz. They’ve been fantastic in helping us provide opportunities for young players in the local community, which speaks volumes about the people behind the business.

If you’re looking for a company you can trust that also gives back, I highly recommend them 👍

It’s fair to say we were Campervan virgins, we had recently bought (in haste) a VW Multivan which didn’t fully meet our expectations. Mark spent a considerable amount of time explaining and showing us the difference between Kombi conversions and full on Campers and the different packages available from Platinum Wave. I would highly recommend giving these people a visit if you’re looking for a Camper.

We recently picked up a Kombi from Platinum Wave for our recovery business and it’s already changed how we work day to day.

We were using a Range Rover Evoque for personal use & business before, but as we grew it just wasn’t practical anymore. Luckily, Platinum Wave were able to part exchange this against the kombi, making the switch much easier for us.

The Kombi gives us space for the team and the equipment we carry, and it just makes more sense for the work we’re doing now.

Really straightforward process, instant finance quote with sameday approval and a great business to work with.

Thanks again Platinum Wave

We bought or VW Transporter last October and loved it, we had a few issues and told platinum wave aiuto team and they took her back and resolved all the issues and more , the team named so Fas Rory , Indie and Phil to mention are beyond customer service excellence, Will the MD / CEO is a man of his word and have no hesitation in recommending Platinum Wave Autos to anybody, we live in West Somerset and bought from them in Coventry a journey worth while
100% amazing

I purchased the transporter converted by platinum wave on the 15th of October 2024 and they gave me a warranty for one year for the van and three year for the conversion.
On a recent break away while in Cornwall it rained frequently and heavy. I noticed there was water dripping through the top centre console so I had to put some tape across the top of the windscreen.
After returning home I contacted platinum wave and explained the problem and mentioned that I found some screen glass under the passenger seat while changing a fuse which could only mean the screen had been replaced during or after the conversion. They said they had no knowledge of a screen been changed and I should contact TMO the warranty company. They told me it was not covered so I tried my insurance windscreen cover. No joy there so I had to pay up full for a screen change and if they could remove and reseal I would be refunded most of the money back.
The lads from Nationwide Windscreen Services came and took great care when removing the screen but as it was not fitted correctly they cut through an electrical connection rendering it unusable. They then showed me the lack of sealant around the top and also told me it looked like it slipped while they were fitting it AND it wasn’t even the correct screen. After contacting platinum wave numerous times they sent an email saying its wear and tear and not covered.
Now I’m £469.79 worse off and not happy.

Just had some upgrades done, great service and excellent communication. Will definitely use again.

What ever you do , do not buy a camper van from these people, where too begin I seen campervan advertised on website so started the procedure in having a look at it , I went down too Coventry on a work day , I got there and was showing around the campervan, i put a deposit down and a couple of weeks later I picked it up , I started having problems straight away with the brakes , I thought I would check the last Mot only too find out it had 5 advisory’s all too do with the break system, as well as this the electric ‘s we’re playing up in the back so I couldn’t work nothing in the back , I also noticed 2 shades of different colours on campervan, I laid this all out too them and they give me a date 2 months later too bring it in , after a couple of weeks I was informed I could pick it up , so I set off on a work day again in a polo courtesy car and turned up at garage , I went too take it away but then the alternator went on it , so they brought it too me on the Saturday, I work away from home and use the campervan too stay in , I had too go into a b+b whilst they had it and I was reimbursed this , that time .
On having the campervan back for a couple of weeks the engine management light kept coming on , and also the ad blue warning light , it was coming up fault on plug in, I contacted platinum wave but again it took 4 months for them too eventually see it , I took it in and was told I would have it back in a week, only too be told on the Friday that it needed a new ad blue tank and I would have too wait for it too be ordered and delivered, I asked them that I needed reimbursed my B+B money as I’m now well out of pocket only for them too tell me they can’t do this so now I get campervan back and engine management light comes again so I plug it in and it’s the same code , I have taken it too a friend and he has looked at it and up too now fingers crossed I haven’t had any problems.
I have lost out of pocket with the length of time it was seen too so my warranty is expiring soon as it take them so long in getting back too you , I am out of pocket as none of this was my fault but I forked out for B+B and I haven’t been offered the money back .
I would just like too say this is my experience with platinum wave and I would not like anybody go through the same experience I’m going through it still not finished with as now I have a ombudsman looking into them .

Having visited many camper sales companies, I can speak with some authority! Platinum Wave are wonderful. The service is outstanding; nothing is too much trouble. The team are knowledgeable, dedicated and super friendly. My camper is drop dead gorgeous and the interior is just perfect. It's been more than a pleasure to deal with them and they've earned my 5 star review ten times over.

Platinum Wave are certainly one of the top campervan converters in the UK. Bought my 6.1 LWB DSG brand new on 71 plate already converted by them. Top quality used everywhere. Only thing I changed was the suspension as it wasn't up to the job.
After several months, took it back for a few changes and a couple of warranty issues and was all sorted perfectly, no questions and no cost. Very helpful, fantastic factory and generally all round good guys. I do recommend them when I can and would go to them again.

We purchased a T6.1 DSG SWB campervan from Platinum Wave and decided on upgrading the van with some additional extras. Specifically the Adventure Pack (Reimo Rail, Night Heater & Solar panel) for an additional £2000. Total value of the vehicle was £64490. The solar panel stopped working in September 2023, just 16 months after Platinum Wave installed it.
I had a local auto electrical company that specialises in campervan and motorhomes perform a diagnostic of the solar panel and associated wiring. They confirmed that the solar panel wasn't working at all and that water was ingressing into the pop top via the wiring points. Luckily I store my panda mattress in the pop top and this appears to have prevented any significant issues related to water ingress into the living area or further down towards the electrics (although the £140 mattress is a write off).
Due to the distance I live from Platinum Wave site it wasn't feasible for me to drop the van off without incuring a loss of a day's holiday and a 3 hr round trip so I therefore instructed my local campervan specialist to replace the defective solar panel and remediate the source of the water ingress (solar panel wiring entry point in the van roof) at a cost of £630 + one £140 mattress. I also asked them to record and picture the issue so I could inform Platinum wave of the problem with the defective panel and poor standard of workmanship on the installation.
Platinum wave have made an offer of £315 towards the overall £770 cost I have incurred to remediate the defective equipment and poor installation from their campervan technicians.
Currently there is no valid explanation from Platinum wave as to why a panel should fail at only 16 months but the poor quality installation which has allowed water ingress is the main contributing factor. I understand some components on vans are subject to mechanical wear and tear and degrade over time but the cause of this issue is poor installation which then led to water ingress and the subsequent failure of the solar panel. The only positive is that the water damage caused by the water ingress wasn't more significant in the living area.
Its all pretty disappointing from Platinum Wave after spending such a considerable amount of money with the company. I definitely won't be a returning customer. I intend on sharing the same honest objective review on the VW Transporter Facebook community pages so current campervan owners are aware of the standard of installation and aftercare offered by Platinum wave.

Had a small issue with my Gaz bottle not fitting correctly
But they sorted the issue out the my satisfaction and I am very happy

I just purchased a secondhand camper from PWA and I have to say I have had a great experience. Bart was amazing and even when there were a couple of items raised with the vehicle, Bart made me feel at ease and swiftly resolved everything. I cannot thank Bart and his colleagues enough for helping me get my dream camper!

Absolutely epic service from Platinum, Bart and the team with my custom conversion.
The van is beautiful with the very best fittings.
Thanks to everyone, 5 stars

The best by far! We visited a few main converters around the midlands/shropshire area and were straight away impressed by the way we were dealt with by Platinum Wave. We felt comfortable and at ease with Alan and the team, who were very patient with us, nothing was too much trouble. We couldn’t be happier with our campervan, the quality of the conversion is excellent and the after sales is also excellent. We would not hesitate in recommending PWA to anyone who is looking to start their campervan journey. AJ and JR

The whole process from start to finished was absolutely brilliant. No pushy sales and nothing was ever too much trouble. Like everyone, looked into a number of conversion companies before choosing Platinum Wave, but couldn't be more pleased with the build quality and customer service from them. Many thanks to Alan, Rea and the team. Held off writing this review until after our first trip and can honestly say, the van didn't disappoint!!