I've used The Picture Gallery for decades as a professional photographer. This time it was personal. I created a memorial image after my soul mate, my beautiful staffy suddenly passed away far... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fourth time order. Excellent service again. Superb customer support. Slight hiccup trying to pay with my current Mastercard. No idea why this happened. However, all was resolved with help. Frame wit... Se mer
Perfect. Easy to order, you give the measurements of what you want framed & they make it to fit it. Good quality frame. Delivery is very quick & the box frame fits my picture perfectly with just... Se mer
The online uploading of an image and customisation of the print was very easy to use and try out different combinations of frame and mount as well as the image size. The pricing was very clear and my... Se mer
Företagsinformation
Skrivet av företaget
The Picture Gallery is a family run business based in Bedford and has been established since 1986. We offer an online picture framing and printing service throughout the UK. We supply high quality made to measure picture frames, canvas floating frames, multi aperture picture frames, picture mounts cut to size, collage printing and framing service, and also offer a print and frame service for your special photos. We love what we do and always go that extra mile so our customers are happy with their orders.
Kontaktuppgifter
Unit 14-15, Kingfisher Business Park, London Road,, MK42 0NY, Bedford, Storbritannien
- 01234 360030
- sales@picturegalleryuk.com
- www.picturegalleryuk.com
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Website was easy to use
Website was easy to use . Picture frame delivered quickly. Good quality.
7 januari 2026
Solved my awkwardly sized print issue
I had some prints which wouldn't fit regular sized picture frames, and these folks were able to make me some simple, lightweight and nice looking frames that would fit with the store-bought ones I already have up. All arrived safe and sound. Happy days!
7 januari 2026
Beautiful print and perfectly framed
Beautiful print and perfectly framed. Well packaged too
29 december 2025
Good Quality Frames, Good Customer Service
** Update to the update! My sincere apologies, I went on to the wrong site and picked up their instructions. Your site has no information on fixing, so my fault again for not going to the second box to see if there were instructions in that one. I appreciate the information regarding the bracket and flat hanging against the wall, however I have a wall fixing that it doesn't suit unfortunately (Hard wall fixing, probably substandard - my issue, not yours). I've updated the review to 5 star as you have shown remarkable patience with me in responding to the issues I had, especially my absolute certainty that I was right when I wasn't! I have also changed the title to avoid any doubt!
*Update post response: the video instructions I followed said screwing the canvas onto the frame was something you "may" want to do for a larger canvas. No suggestion of the dots being temporary. I didn't consider my canvas to be large (it isn't) . The webside also says "If" (... your canvas is large). Can I suggest someone reviews the written and video instructions please. For me; lesson learned. Not sure that I appreciate the implication that I didn't follow the instructions correctly. Someone might have checked the instructions out first before giving this reply.
Service was good, frames arrived in a timely fashion, good quality however the sticky tabs failed quite quickly on one canvas, which fell to the ground, thankfully undamaged, and the hanging hook is not suitable for all wall fixings, so will have to screw the canvas to the frame, and attach alternative hanger (string and loops). I ordered 3 frames which came in 2 boxes, well packed, but fitting instructions were only included in one box, which was the 2nd one I opened (of course!!) I referred to the website for fitting instructions. Frames are lovely though.
10 december 2025
Svar från The Picture Gallery & Framing Centre
Thank you for taking the time to leave a review and for your kind comments about the quality of the frames and the service — we really do appreciate it.
Just to clarify, the Velcro dots are supplied purely to help position and hold the canvas in place temporarily while the screws we provide are fitted. Once the screws are in place, they permanently secure the canvas to the frame, so the Velcro dots are not intended to be used as a long-term fixing on their own.
In response to your updated review, I also wanted to clarify that we do not currently have a video showing how to fit the canvas into the frame. While there are videos available online from other suppliers, we do not have one of our own. However, the instructions supplied with the canvas frame do explain this process. In step 4, they state that once you are happy with the position of your canvas, for extra security and to ensure it remains firmly held in the frame over time, the screws provided should be used to secure the canvas to the frame.
Regarding the hanging method, the sawtooth hanger supplied is specifically designed for canvas floating frames so that the frame sits flat against the wall. It is suitable for use with standard brass picture hooks (single or double) for plasterboard walls and will also work with Toly hooks for hard walls. We do understand that some customers prefer to use D-rings and cord, however to keep the frame sitting flat to the wall, we generally recommend using the supplied sawtooth hanger.
Thank you also for your feedback regarding the fitting instructions. We’re sorry that they weren’t in the first box you opened, and we appreciate you mentioning this as it’s helpful feedback for us when reviewing our packing process.
We’re really pleased to hear that you’re happy with the frames themselves, and thank you again for your helpful and constructive feedback.
***UPDATE***
Thank you very much for taking the time to come back to us with such a detailed update, and for updating your review — we genuinely appreciate that.
Please don’t worry at all; these things can easily happen, and we completely understand how confusing instructions can be when you’re trying to get everything just right.
Kind regards,
Joy Brealey
Faultless
Easy ordering process, and the frame was manufactured and delivered very quickly, even in the run-up to Christmas. The frame is of a very high standard and it was packaged superbly - I can't fault the product or the service at all.
11 december 2025
Excellent quality
Excellent quality, well packaged so no damage to mounts, fast reliable service 👍
14 december 2025
Great picture customisation software with outstanding customer service
The ability to customise your picture(s) is very flexible and easy to use with clear helpful stages. Customer Service is incredibly helpful, spotted that I had made a mistake with the photos and got in touch so I could rectify the problem in the end refunding my order so I could start again. Delivery was in 2/3 days so very quick. Highly recommended!
12 december 2025
Happy Customer
Easy to use website with clear instructions for measurement along with quick delivery and quality frames.
11 december 2025
Excellent prompt service
Excellent prompt service. Quality frame and easy to fit artwork. Will use again.
11 december 2025
This is the second time I have used the…
This is the second time I have used the picture gallery and am delighted with the results and service.
Both frames were spot on and fast delivery.
I have several other pictures that need frames so will be back. I ordered frames without any acrylic and had my local glass supplier cut the required sizes. I understand why the picture gallery don’t supply actual glass but it is a bit inconvenient.
10 december 2025
Omdöme utan inbjudan
Arrived in good time and once again…
Arrived in good time and once again great value and quality. Will be using again
29 november 2025
The framed was delivered just in time…
The framed was delivered just in time and the quality of frame is excellent. I thought it was bit expensive
27 november 2025
Excellent service
25 november 2025
Excellent multi aperture frame
The frame was exactly as specified. It's nice and light because of the perspex (instead of glass), and well made. This is the second large, multi aperture frame I've bought from them.
16 november 2025
Great
This was my first time ordering from the picture gallery. I ordered a floating frame for my canvas painting and two smaller frames and I’m very happy with them. They arrived quickly and seem to be very well made.
15 november 2025
Great service
The information was great, the service swift and the product exactly as ordered!
14 november 2025
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