PHOENIX WAY CAR DEALERSHIP LIMITED Omdömen 

Don’t bother booking a test drive! When we arrived the car wasn’t even on site. A wasted morning.

Please avoid.
Got my car with them in July 2024, they told me the wrong mileage on the car.
There was only one key and the car looks like it was in an accident and it had a bad repair work done on it.
Once payment was made, could not get hold of them and all they do is avoid my calls.
I lived far, so I was not able to bring the car back to them.
Fast forward mid December, my car just started losing power.
It keeps saying the electric traction is faulty. I did less than 2000 miles on the car since I got it, i hardly used the car. Took it to there garage and they couldn’t do anything.
Car is now with Stellantis and you Ds, they need to have their master technician to look and it and just awaiting to see if they can repair it.
Do not buy a car with them, all they do is sell patched up cars.

very considerate considering the typical things that can be wrong with a used car of over 90,000 miles.

Their analysis spotted an issue and the deposit refund was prompt after asking.

I am absolutely appalled by the service I received from this dealership. I purchased a vehicle from them on 27 August 2024, and by 21 October 2024, a fault with the braking system appeared. I immediately contacted the dealership on 22 October, notifying them of the issue and requesting repair services and a replacement vehicle. However, the dealership insisted that I bring the car in myself, even though the car was unsafe to drive and would take over 30 minutes to get to their location. When I requested a courtesy car, they refused, claiming their cars had no tax or insurance.

Stellantis&You Walton confirmed that the car was undriveable, and that it should never have been sold in its faulty condition. They also informed me that it was the dealership's responsibility to cover the repair and provide a courtesy car, as I had purchased a damaged vehicle. Instead of taking responsibility, the dealership told me they couldn’t provide a courtesy car, and when I rented one, they claimed I had done so without authorization and refused to cover the costs. They even suggested that if I had brought the car to them earlier, I could have saved on the rental car cost, which is completely irrelevant since the car was unsafe to drive.

The repair process was another nightmare. Despite being told that the car would be fixed within a few days, the dealership failed to collect the vehicle on the agreed date of 14 November, and instead picked it up on 16 November. After a week of delays, they claimed the car would be ready by 23 or 24 November, but on 23 November, they told me it still wasn’t ready due to additional issues with the electrical system. When I called on 25 November, I was told the car still wasn’t ready because a part was missing from the braking system, and it would be ready by 28 or 29 November. I was then informed that I could not have the car delivered and would need to collect it myself.

Finally, on 28 November, I was able to collect the car, but by that time, I had been left with no choice but to pay over £1700, including £1400 for the rental car and £348 for the diagnostic fees. The dealership refused to take responsibility for any of these costs, despite selling me a defective vehicle that required these additional expenses. Their refusal to provide a courtesy car and their constant delay in repairing the car were a clear indication of their disregard for basic consumer rights.

This dealership’s actions are completely unscrupulous and unethical. Not only did they sell me a faulty car, but they also manipulated the situation, avoiding responsibility and leaving me to bear the costs for their negligence. Their lack of communication, constant delays, and refusal to accept any responsibility for their actions are inexcusable. I would strongly advise anyone considering purchasing from them to look elsewhere, as they clearly do not value their customers or their consumer rights.

We would like to request compensation for the costs (£1700) incurred due to the faulty vehicle I purchased from your dealership. Please reply us as soon as possible.

I brought a car on Monday 22nd. Great car overall. The email I received when I enquired about it stated it comes with a fresh service an 12 months free AA breakdown cover. After I had brought the car an checked the book the last service was 2021. There was also no mention of breakdown cover. I tried to contact the following day but I got no response. I tried again the day after an still no response. I went into the website to fill out the contact form an I still don’t have a response one week later. So when buying from this company bare in mind it’s not everything it says.

Happy with Honda insight, thank you

Suhel

I purchased a vehicle from this dealership on 8th march 2024 and can say the experience from start to finish was great. The guys where  Helpful and informative throughout the car buying experience. Would highly recommend this dealership when purchasing a car.

I recently purchased a car from this dealership, and the entire experience was fantastic. The staff was knowledgeable, courteous, and went above and beyond to ensure a smooth transaction. The car exceeded my expectations, and I couldn't be happier with both the vehicle and the excellent service I received. Highly recommended!

We purchased a Peugeot 108 in January. Shabir was very friendly to deal with and the transaction seemed smooth to begin with and they did the service and MOT on the vehicle before collection however, they did not valet before collection but did give us £50 off so we were OK with this.

They had computer problems so could not give us the green slip and emailed us a copy of the V5, MOT and HPI check. Knowing that email copies can be used in a court of law, we were ok getting an email copy.

He said he would send the information to DVLA to register the vehicle in my husband's name.

We went back the following week but he wasn't there. We spoke with colleague and he took a copy of driving licence. We phoned on the following day (Sunday) and were assured that the V5 transfer had been done.

4 weeks later, we didn't receive V5. We called DVLA and they advised that it had not been transferred. We spoke with the dealership again and he said that he would speak with DVLA and call back. He didn't call back so we called and were told DVLA had no record so he advised to do a V62 and send a cheque for £25 which he would refund as he said DVLA had lost it. We haven't received the refund and the car has now been in an accident and written off. And it was interesting to find out that the car had already been in an accident and the cross member had been replaced badly.

However, the dealership may not have been aware of that.

So buyer be aware. This is just our experience. If you have a great experience, great.

Very happy with my purchase and will come to there again to buy again

Shabir was really helpful and managed to put a push on how quickly we can get the car! Highly recommended!

I just got my hands on a Toyota auris And the car is absolutely fantastic The price was totally reasonable. Thanks to Phoenix Way for their amazing service. They really went above and beyond to make sure I had a great experience. So, a big thank you to them! I would definitely give them a solid 5-star rating.

Very happy with my car and the service received.

Had to travel down 3 hours to collect the van only to find out my finance company had not yet paid out, luckily shabir was very friendly ans helpful and managed to sort everything out. Saved me a headache and another trip down, very helpful staff and he threw in a free drive away insurance as well.

Would use again and recommend

Happy with my purchase, would buy again from Phoenix.

Bought a Vw polo and the car was ready the following day, best dealer in town! Thanks shabir

Happy with the purchase and the service received by staff at the dealership. Was able to drive the car away the same day without any issues!

very happy with my purchase of the volkswagen golf! would buy again!

Warranty doesn't cover fully cost for the damage. This was not stated when purchasing the car. Bad customer service after sales