As an SA for nearly 2 years now I'm confident in saying Phoenix Casting are the gold-standard for SA agencies. An approachable and endlessly helpful team, fast and reliable payment, and a brilliant AV... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Worked for them twice before Covid. Took 14 weeks to pay me. No other company takes so long.Every excuse, hadn't received the money from the production company, there was no one in the office to sign... Se mer
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The team at Phoenix has been great with finding me walk-on roles for the past 3 years. Clear communications, upfront information on rates, casting as it should be. With a special thanks to Lucy for al... Se mer
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Phoenix Casting are without doubt the best casting agency for supporting artists in the South West. I have been working for them now for coming up to 2 years and always find all the bookers very frien... Se mer
Företagsinformation
Skrivet av företaget
Phoenix provides professional and hardworking supporting artistes, featured walk ons, actors, models, presenters and voice-over artistes for film and television productions. Whether you're an artiste or production looking for talent, we can help with all of your casting ventures.
Kontaktuppgifter
The Bottleyard Studios, Whitchurch Lane, BS14 0BH, Bristol, Storbritannien
- 0333 009 6261
- office@phoenixcasting.tv
- www.phoenixcasting.tv
3,8
Bra
24 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Horrible staff, disorganised agency, might not ever pay you or months delayed
Yesterday I replied to there never ending text message requests 4 times in one day saying yes to a fitting for extra work in Birmingham and then received a RELEASED notification before midnight. I woke up to rude emails demanding why I wasn't there for the fitting and demanding I come in for the fitting today and then a fitting instead tomorrow. At no point did they apologise for the miscommunication and disorganisation which would have been sufficient. I ignored them after that as I have had enough with this horrible agency and received many phone calls which I ignored (I presumed they wouldn't have been pleasent). they have since sent me an email saying I'm off there booking and their agency books entirely, I can't login either. I had to join equity in 2021 to get them to pay me and the equity representative told me that phoenix casting sometimes don't pay people at all and phoenix is well known for it. The agency treat you as if you should be thankful to be an extra and that asking for pay months after the filming is a rude annoyance. Since I joined equity I got no work with phoenix and they heavily advice all extras while on set and at fittings that equity isn't necessary. I let the equity membership lapse to see what would happen and removed the equity details from my profile and I suddenly was offered extra work again. Horrible narcissistic staff, very disorganised agency because they use badly paid graduates on set (I've seen the job advertised on indeed for £12 an hour) which I felt sorry for as they are usually overworked. Perhaps I've not articulated this properly but I advise you to stay away
14 juni 2023
Omdöme utan inbjudan
Svar från Phoenix Casting Agency
Hi Chester,
There are numerous points in your review that are untrue that we would like to address.
Firstly, the booking that you’re referencing in Birmingham. We sent you an availability check that you said YES to, i.e. stating that you were free and happy to attend. Production selected you and you were booked for the role. THEN you would have received multiple messages asking you to confirm the booking and in turn the call time (for the next day). It was at this point that you chose to ignore us completely, when we were simply asking for confirmation of a job that you had said you would like to do. As we could not get hold of you, we moved the fitting ahead by a day in the hope that this would be more suitable for you and that you would respond to us, but as you have stated, you continued to ignore us.
If you accept a shoutout for work and receive a booking, the next step is to accept it and in turn attend said job, which you did not do. We spent two days trying to contact you and to work around your availability but you refused to answer the phone or respond to any emails, hence our assumption, which we stated in writing, that you were no longer interested in this type of work or being registered with us, hence us de-activating your profile. We’ve still not had a response to that email, only this review.
In reference to your comments about Equity. We have never not paid anyone. As clearly stated in our T&Cs, we can only pay out when the production company whom you have worked for, pay us. We absolutely understand the frustration when, on the odd occasion, this takes longer than anticipated. For these situations, we can only apologise, however, our accounts team heavily chase productions to ensure that you receive your money and do not stop until we have it and can pay it out to you.
Being an Equity member or not bears absolutely no relevance to when you are paid or what work you are offered. We work in conjunction with Equity on a regular basis and frequently suggest to artists that a membership is useful, we are not in attendance at fittings or on set, so certainly do not pass on any in-person advice to state otherwise.
As for your comments about using graduates on set, we do not use graduates, or in fact any staff members on set, when you are working for a production, you work with that productions staff. We have a full time office staff who manage all of the bookings, none of whom work on an hourly rate nor do we advertise as such on any job sites. I can only assume that you have a different agency in mind here.
I hope that this clears up some of your points and leaves you with a much fairer impression. We wish you all the very best with your future endeavours.
Worked for them twice before Covid
Worked for them twice before Covid. Took 14 weeks to pay me. No other company takes so long.Every excuse, hadn't received the money from the production company, there was no one in the office to sign the cheques, the owner of the company who was the only one who COULD sign the cheques had Australian flu. They got very nasty when I compIained at least the young man did. The women weren't too bad. Got fed up and said so and we parted by mutual agreement. Only checked them now to see if tney had survived Coivd or gone bust. Wouldn't touch them again with barge pole
26 juni 2022
Omdöme utan inbjudan
Svar från Phoenix Casting Agency
Hello Julia,
I am very sorry to hear that you feel that way after participating in work with us in 2017.
We do clearly state in our T&Cs that we cannot pay any artist until the production company has paid us.
It was unfortunate that one of the productions you worked on was a late payer which our accounts team had to heavily chase. We paid you as soon as the monies were received. For the delay, we can only apologise.
We have a much smoother payment system now, paying by BACS not cheque, and although we say to expect to wait on average 6-10 weeks for payment, most productions are a lot quicker than this.
Unfortunately how quickly we can pay our artists is bound by how quickly monies are received.
We're very glad to say that we did indeed survive covid and continue to grow with a new chitless system and online portal for artists and an entirely new way of booking which has received a lot of praise.
We are very sorry that your impression of us was not a good one, we like to think that it would be very different now but of course understand your concern.
Wishing you all the very best.
It used to be a good agency
It used to be a good agency. Not anymore. Poorly set up. Terrible casting process. Unprofessional staff. I wouldn't go anywhere near them.
31 oktober 2021
Omdöme utan inbjudan
Great agency but pays in 6 to 10 weeks
20 juli 2021
Omdöme utan inbjudan
Svar från Phoenix Casting Agency
Hi Jack, thank you for your review, glad to hear that you're pleased with our service.
We state our payment terms as 6-10 weeks as an average.
We can only pay out once monies have been received by production, this is generally a lot sooner than this, but to manage expectations we say 6-10 to be on the safe side as some can take longer than others.
Many thanks.
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