The staff at the Phase Eight store at Bluewater are fabulous. A lovely lady named Gill went above and beyond to help me locate a dress which wasn’t in the store in my size, I was so grateful for her... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I just love Phase Eight dresses - such a lovely range to choose from. Shopping online so I could choose which mother-of-the-bride dress suited me best, in the comfort of my own home, made the process... Se mer
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I called in to browse for a mother of the groom outfit. The staff were so attentive and helpful. Taking dresses to the changing room for me, offering shoes, bags, fascinators. They all offered opinion... Se mer
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Worcester Branch. Bring one of the older generation (middle seventies) I find many shop assistants are not helpful but Jacqueline went above and beyond to help me with her help and advice. She ordered... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Kontaktuppgifter
MIQ Logistics, ME2 4ER, Rochester, Storbritannien
- 02088774001
- web@phase-eight.co.uk
- www.phase-eight.com
4,6
Utmärkt
8 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely welcoming staff
Lovely welcoming staff, no pressure, very helpful when trying in my outfit which i eventually bought
16 april 2026
Omdöme utan inbjudan
Selling an unhemmed dress for £119 is a…
Selling an unhemmed dress for £119 is a bit of a joke. It's not even cut straight at the bottom. Sad to see phase eight selling just poor quality items.
18 april 2026
Omdöme utan inbjudan
Kay was great at solving my concern
Kay was great at solving my concern - incorrect item sent and new item was facilitated in minutes
17 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hi Aparna,
Thank you so much for your kind words! We're delighted to hear that Kay was able to quickly resolve the issue with your order. If you need any further assistance, please don’t hesitate to reach out.
Help from customer service assistants…
Help from customer service assistants was great. The changing rooms were spacious and felt relaxing. The outer area welcomed friends to be part of the trying on. Products were good value
11 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Dear Jackie,
Thank you so much for your wonderful feedback! We're delighted to hear that our customer service team provided great assistance and that you enjoyed the spacious and relaxing changing rooms. It's fantastic that the outer area made it comfortable for your friends to join in the experience. We're also pleased to know you found our products to be good value.
Your kind words mean a lot to us, and we look forward to welcoming you back to Phase Eight soon!
A wonderful shopping experience
From stepping into the store at Fosse Park and having Jenny serve me and finding the dress that I wanted for my son's wedding, (I was emotional) to Lesley-Ann and Miriam in Shrewsbury sending the shoes which were out of stock everywhere, to Annie in Market Harborough who received the shoes into the store. My whole experience with these ladies at Phase Eight was an absolute joy and pleasure. I usually hate clothes shopping as nowhere caters for the over 50's. The clothes are usually too young-mutton dressed as lamb, or frumpy. The dresses that I tried on were neither of these things. My other son will be getting married sometime next year and I will be going straight to Phase Eight. These three ladies plus the lady on the fitting room at Fosse Park (I didn't get her name) went above and beyond their duty and it made what I thought was going to be a chore into a memorable afternoon. I'd give them all more stars if I could! Thank you so, so much! *****
21 mars 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hi Donna,
Thank you so much for taking the time to share this, what a lovely message to read.
We’re genuinely delighted that your experience across our Fosse Park, Shrewsbury, and Market Harborough teams felt so seamless and supportive. Jenny, Lesley-Ann, Miriam, Annie, and our fitting room colleague at Fosse Park will be really pleased to know they helped turn what could have been a stressful occasion into an enjoyable and memorable one.
It means a great deal to hear that you found pieces that felt right for you for such a special family celebration, especially when you’ve had frustrating experiences elsewhere. Helping customers feel confident and comfortable, whatever the occasion, is exactly what we aim for.
We’ll make sure your kind words are passed on to everyone mentioned. We look forward to welcoming you again when your next family wedding comes around.
Kind regards, Phase Eight Customer Care
Shop ordered me correct size
Shop ordered me correct size. Delivered to me at home with no fuss. Nothing too much trouble. Staff amazing.
14 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hello there,
The shop ordered the correct size for me and delivered it to my home with no fuss at all. Nothing was too much trouble, and the staff were absolutely amazing.
-Phase Eight Customer Care.
Excellent help with my refund query
The assistant I spoke to helped me regarding a refund in a matter of minutes. Was very efficient, professional and resolved the matter with no fuss. Very happy
16 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hi Gillian,
Thank you so much for your kind feedback! We're really pleased to hear that your refund was handled quickly and smoothly. Providing efficient and professional support is always our goal, so it's great to know we were able to meet your expectations. If you need any further assistance, we're always here to help.
Kind regards, Phase Eight Customer Care
Worcester Branch excellent
Worcester Branch. Bring one of the older generation (middle seventies) I find many shop assistants are not helpful but Jacqueline went above and beyond to help me with her help and advice. She ordered me a silk blouse online which arrived today and is lovely. She gets the gold star!!
13 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Thank you so much for sharing your wonderful experience at our Worcester branch. We're thrilled to hear that Jacqueline provided you with exceptional assistance and went above and beyond to help you find the perfect silk blouse. We'll be sure to pass on your kind words to her- she truly deserves the gold star!
We appreciate your support of Phase Eight and look forward to welcoming you back soon.
Fast response to on line chat and my…
Fast response to on line chat and my issue resolved propmtly
16 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hello,
Thank you for your kind feedback!
I am glad to hear that you received a fast response via online chat and that your issue was resolved promptly. We really appreciate you taking the time to share your experience.
-Phase Eight Customer Care.
I just love Phase Eight dresses
I just love Phase Eight dresses - such a lovely range to choose from. Shopping online so I could choose which mother-of-the-bride dress suited me best, in the comfort of my own home, made the process so much easier. Staff were friendly and helpful when I initially looked round the shop, and when subsequently returning the items I didn't need.
13 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Dear Hazel,
Thank you so much for your lovely feedback! We're delighted to hear that you enjoy our Phase Eight dresses and found shopping online convenient for choosing the perfect mother-of-the-bride outfit. It's wonderful to know our staff were friendly and helpful both in-store and during your returns.
We truly appreciate your support and hope to assist you again soon.
Warm regards,
Phase Eight Customer Care.
Dress to wear as a summer Mother of the Bride
I was looking for a dress to wear as mother of the bride. I didn’t want the “traditional” dress jacket and hat.
I decided on a summer dress which I love. The staff provided me with a pair of shoes to wear. And once I had decided on the dress, it was steamed for me.
8 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear you found a dress you love for such a special occasion, and that it felt just right for you. It’s wonderful to know our team could help with styling, from finding the perfect shoes to having your dress ready to go.
We hope you have an amazing time at the wedding and look forward to welcoming you back again soon!
Kind regards, Phase Eight Customer Care
Excellent service on the web chat from…Emma
Excellent service on the web chat from Emma. She was very quick to resolve my issue and i am very happy.
15 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
hank you so much for your wonderful 5-star review! We're delighted to hear that Emma provided you with excellent and prompt service on the web chat. Your satisfaction means a lot to us at Phase Eight.
If you need any further assistance, please don't hesitate to reach out.
Returned items refund sorted
I had returned two items to phase eight, one didn’t suit me, one was too small, one item was instantly credited, the other was not, but today after a live chat with customer care lady Emily that was instantly resolved. Great service as always Phase Eight
15 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Thank you so much for your wonderful feedback! We're delighted to hear that Emily was able to resolve your refund issue quickly during your live chat. At Phase Eight, we strive to provide excellent service and your kind words mean a lot to us. If you need any further assistance, please don't hesitate to reach out.
Fabulous support from Lynn in your…
Fabulous support from Lynn in your Bluewater store on Monday this week - thank you. You made shopping for me dress a pleasurable experience and have great advice on how to accessorise the outfit. You also offered to steam the dress for me, which is ordered on line.
13 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Hello there,
Thank you so much for taking the time to share your lovely feedback.
I am delighted to hear that Lynn looked after you so well in our Bluewater store and made your dress shopping experience so enjoyable. She’ll be thrilled to know her styling and accessorising advice was appreciated, and we’re glad she could help by offering to steam your online order too. We hope you absolutely love your dress and look forward to welcoming you back again soon.
-Phase Eight Customer Care.
Lovely experience for mother of the groom
I called in to browse for a mother of the groom outfit. The staff were so attentive and helpful. Taking dresses to the changing room for me, offering shoes, bags, fascinators. They all offered opinions and compliments and made for a special experience for me. I got a fabulous outfit. Couldn't be more pleased. Thank you.
11 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Thank you so much for your wonderful feedback! We're delighted to hear that our team provided you with attentive and helpful service while you shopped for your mother of the groom outfit. It’s great that you found a fabulous outfit and had such a positive experience with us at Phase Eight. We truly appreciate your kind words and look forward to welcoming you back again soon!
Lovely shops pretty dresses
The staff at the Phase Eight store at Bluewater are fabulous. A lovely lady named Gill went above and beyond to help me locate a dress which wasn’t in the store in my size, I was so grateful for her kindness and help.
I also visited the Kingston branch where a lovely lady named Olga helped me endlessly, the staff are all very kind and personable.
I’d love to see a bigger Petite section as I struggle to find much choice, I really need to try on rather than by online, I feel there is a big gap in the market.
27 mars 2026
Omdöme utan inbjudan
Svar från Phase Eight
Thank you so much for your heartfelt feedback about your experiences at our Phase Eight stores in Bluewater and Kingston. We're delighted to hear that Gill and Olga provided you with exceptional service and made your visits memorable. Your kind words mean a lot to us.
We also appreciate your valuable suggestion regarding a larger Petite section. We understand how important it is to find the right fit in-store, and we will certainly share your feedback with our design and merchandising teams to explore expanding our Petite range.
Thank you for being a valued customer and for taking the time to share your thoughts on Trustpilot.
Excellent service from Victoria via…
Excellent service from Victoria via live chat
14 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Dear Marion,
Thank you so much for your kind words! We're delighted to hear that Victoria provided you with excellent service via live chat. We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Phase Eight Customer Care.
Excellent enjoyable experience
The store was immaculate, the options of clothing was vast and beautiful.
The ladies ( especially Sophie ) was very very helpful , even brought me the accessories to go with it I felt like I had a personal stylist and they were honest with their advise , needless to say I said yes to the dress , excellent experience 5 ⭐️
12 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Dear Vanessa,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience in our Phase Eight store. Sophie and the rest of the team will be thrilled to know their help made you feel like you had a personal stylist. It’s fantastic that you found the dress you loved and enjoyed the wide range of beautiful clothing and accessories.
We truly appreciate your kind words and the 5-star rating. If you ever need any more styling advice or assistance, please don’t hesitate to reach out. We look forward to welcoming you back soon!
Best regards,
Phase Eight Customer Care.
Super quick & helpful live chat!
Quickest and easiest live chat with Fiona to get hold of an invoice, no long waits or check! Thank you :)
14 april 2026
Omdöme utan inbjudan
Svar från Phase Eight
Thank you so much for your kind words! We're delighted to hear that Fiona was able to assist you quickly and easily with your invoice. Your positive feedback means a lot to us at Phase Eight.
If you need any more help, please don’t hesitate to reach out!
Liliana was excellent in assisting me…
Liliana was excellent in assisting me with creating a return for a faulty item, and issuing me with appropriate gift voucher to honour the price I paid!
Great faultless service :)
14 april 2026
Omdöme utan inbjudan
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