PetSwag Omdömen 

282
TrustScore 2.5 av 5

2,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Se mer

Betygsatt 5 av 5 stjärnor

Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Se mer

Betygsatt 2 av 5 stjärnor

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Se mer

Betygsatt 1 av 5 stjärnor

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Se mer

Företagsinformation

  1. Djuraffär
  2. Hobbybutik

Skrivet av företaget

PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.


Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

282 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,5

Alla omdömen

(282)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

sleepy pod

I was very disappointed when I payed 147 dollars and was lead to believe my sleepy pod came WITH the heating pad. Shame on you and your video

14 oktober 2015
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

good price, some pushback

Best price I found on the item I wanted, and it shipped & arrived fast. However, shipping was supposed to be free and I was charged $5 for it. On the other hand, that error was acknowledged and remedied promptly after I brought it to their attention.

Now if only they had one in stock for my other dog.

~ Susan

9 oktober 2015
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Too Soon to Judge

I ordered the size XS (the smallest size offered). As I thought, it is too big for Lily. She is a 5 month old Bedlington Terrier. She will grow into it, but so far we have not used it. It appears to be substantial, material and design wise. I have always used Ruff Rider harness for my two other Bedlington's, but Ruff Rider no longer makes the lovely shearling lined harness.

I want her secure in the back seat, incase of an incident. She is squeezed into her current harness til she grows into the new one. (4 stars for not offering a smaller size (XXS).

30 september 2015
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good experience

Prompt shipping, product was as described. I had to return it due to fit issues (my dog was between two sizes) and the return process was quick and painless.

30 september 2015
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Poor communication about lead times

Ordered a dog bed. Received conflicting information about lead times. One message said it would ship in 3-5 days. The other message, 4-6 weeks. Since the order had to be made, I knew it would be the latter.

At seven weeks, I inquired via with no response. My second inquiry a few days later was answered: I was told it would ship the following week. It did not. It shipped the following week.

All in all, the order took about eight weeks. I'm fine with waiting. However, I prefer to be told that the order will be delayed, and not have to follow up on my own.

24 september 2015
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent selection of dog beds

I love the Jax & Bones dog beds. Petswag has an excellent selection of beds available on their site. I've ordered several & have been happy with every purchase. My dogs are happy campers. Every time I want a new dog bed, my first stop is Pet Swag. I only recommend you measure because I ordered the large without measuring & it was huge.

16 september 2015
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good First Time Buying Experience

The price was the best I found and the shipping was fast. The product came to me in good condition. This was my first time ordering from PetSwag and I would definitely order from them again in the future.

11 september 2015
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Jax and Bones Ripple Napper Bed

After looking at the reviews of many different dog beds, I decided to purchase this bed. On every site I looked at, this bed was given 5 stars. Although it may seem a bit pricey, it is absolutely worth it. The materials and construction are superior. And, most importantly, my dog LOVES it! As soon as it arrived, I took it out of the shipping box and put it on the living room floor. My girl got in it immediately, no hesitation! (FYI, because I wish more people had listed the size bed they bought AND the size of their dog, I ordered a small for my 18 lb. terrier-mix, who is long legged and somewhat slim, not short and compact.) I wasn't sure it would be big enough because of her long legs but it is perfect. A medium would have been too big, so I believe the sizing chart is accurate. She likes to curl up when she sleeps. If your dog like to spread out, you may need to order a size up. I would absolutely recommend this high-quality bed.

11 september 2015
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Had a bad experience but they made up for it.

My wife and I ordered a Jax and Bones Napper bed for $139.10 in February. 10 days after I placed the order, no shipping notification, no responses to my e-mails, nothing. We had just brought home our Vizsla puppy so we needed a bed so we ordered from somewhere else and asked Petswag to cancel our order. The day that we canceled our order, Petswag sent an e-mail saying the bed had shipped. Well, that's great, but we already got another bed so we let them know that we were going to return it. 18 days later, still no shipping form so we informed them that we would pay to ship it back on our own. Well, a shipping label appeared that day (sensing a trend here). We returned it in mid March, have sent 4 e-mails to both the website and the owner himself and still have not heard back or seen our money back. I'm sure that many of you have had good experiences, but I would be VERY careful when dealing with Petswag. Why risk it if there's so many other places that you can trust?
----------------------
UPDATED REVIEW:

The folks over at Petswag responded within a couple hours of me posting this review. Their customer service was very apologetic about what happened (no excuses which is always nice) and made sure they were clear when the refund would arrive. The package arrived exactly as they said it would. They sent me a check for the full amount of my refund and they also sent a care package for Scout, our Vizsla puppy. The care package contained a really nice Jax and Bones rope ducky, some treats and some poo bags. Thank you Petswag!

4 september 2015
Omdöme utan inbjudan
Logotyp för PetSwag

Svar från PetSwag

Hello Will,

We would like to apologize sincerely with the way your order was handled. Clearly this was not good customer service on our part and your frustration is clearly warranted. We will follow you up on an email, but we will be getting your refund to you ASAP and will be sending through a gift certificate with some goodies for your new puppy. So sorry again for the way we handled this, but I hope this makes your experience with us a better one.

All the best,
PetSwag team

Betygsatt 5 av 5 stjärnor

Great company!

This was truly a great company to deal with...very efficient and had exactly what I was looking for..Very pleased and would definitely recommend them to anyone and everyone:)

25 augusti 2015
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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