Peter Cox Omdömen 2 613

I paid £350 for a damp survey in Manchester. The surveyor was friendly and seemed knowledgeable but spent quite a bit of the time during his visit asking me for legal advice on his daughter’s personal situation (we chatted about career changes and I used to be a solicitor). He didn’t remove any skirting boards to check, but informed me that the rising damp was due to existing plaster bridging the existing dpc, even though I explained that my late brother had already had advice to this effect and done work to stop bridging, hence the new skirting boards, some of which were already showing back areas. When I received the report, I emailed him a number of questions to understand the technical wording of the report, which he did answer during a phone call. The report said that, if when they started the work, there was no evidence of a damp course, they would stop work and quote for a diffusion dpc. I don’t understand why this could not have been ascertained during the survey. They also required me to test the floor tiles for asbestos and remove them if necessary, which I did. Long story short, I had a second survey done which was cheaper and more thorough (the surveyor took off several skirting boards and checked the wall and floor) and found the dpc level was too low and the issue was not bridging. I then phoned the Peter Cox surveyor with the intention of asking if he wanted to quote for this work, as the original quote was no longer relevant. At the start of the conversation, I tried to check a technical point to make sure I was comparing the two solutions correctly. He became rude and angry and said that he had already answered my questions. Very little effort on the surveyor, standard report not tailored to the specific situation, terrible attitude.

Used Peter Cox for a cracked lintel repair (they inserted stainless steel helical reinforcement bars & specialist repair cement). All very friendly and professional from the initial office engagement to the field based staff. Paul the tradesman deserves a special mention as he completed the work on time and to a professional level working safely and cleaning up afterwards. Peter Cox may not be cheapest company, but dealing with a reputable company (with Paul personally having over 35yrs experience in the building repair and maintenance business), gives you piece of mind that any repairs are done correctly and guaranteed to a high standard. I would certainly use them again.

I was visited today to have planned maintenance completed by Vance and Rob. They communicated throughout the process they were following and were really mindful of being respectful towards myself and my property.
Pair a gents who did not leave the property without assuring me the work had been completed to a high standard and did not leave without ensuring I was happy.

Happy with the way the chap carried out the Damproof. Clean an efficient, explained the process as he went along.

Tristan and paul were brilliant, arrived on time & finished the job as expected, very friendly & didn't stop working all day. Treated the damp & fitted the loft insulation, also gave some advice going forward. An excellent job completed. Thank you

Absolutely OUTSTANDING work by the team at my elderly Mum's home. Colin, in particular (5/5 doesn't do him justice) went above and beyond to keep me informed on timelines and basically act as a link between the different tradesmen. Communication from the office-based contracts team left a lot to be desired (1/5) despite me asking to be kept informed as I wasn't living at the property.

Very happy with the service from this company. From first communication to the work being carried out. Professional, friendly and supportive

Booked Peter Cox for a damp proof survey. Paid upfront, received the survey and it didn’t attempt to address the cause of the damp they identified (failed external cladding). Instead they recommended damp proof membrane internally and re plastering which simply traps the moisture in the brick and hides the problem. The pricing for that was ridiculously high. English Heritage have stated for decades that DPM is extremely bad. They also wanted £3k to spray the exterior stone with epoxy resin that costs less than £100 in materials.

Further to that a second survey from a legitimate surveyor, confirmed by the water board engineers, found the issue was the mains water pipe leaking in the basement.

If you’re thinking of hiring Peter Cox for a survey and remedial work, I can save you £20k. They will recommend DPM and the most expensive re-plastering work in the world. Skip them and hire a surveyor who doesn’t try and sell you the contractors to fix. Or just hire a builder directly.

Edit - To respond to Peter Cox’s reply. If I wanted to discuss your survey and quote with you again, I would have contacted you directly. My review is for the public, not for you to try and pressure me to remove it. A google of Peter+cox+fraud tells everyone all they need to know about your business model.

Bill Bainbridge attended as arranged, carried out a careful inspection and gave clear advice on the treatment options. The written report arrived promptly, and agreed treatment carried out efficiently. Bill kept me fully informed and offered to be available for any questions.

We were taking our home to market in Northumberland when we noticed a potential woodworm presence in a stairway and floorboards. We contacted Rentokil/Peter Cox, explaining some urgency. Bill Bainbridge the surveyor attended the property within 2 days of the call, carried out a careful inspection and gave us clear advice on the treatment options, producing a written report and quote the same day, and arranged treatment as agreed within the following week, all carried out as agreed. Before, during and after the treatment, Bill kept us fully informed and was always quick to respond to questions with practical guidance and advice. The job and access were not straightforward and Bill's advice was greatly appreciated. Full marks should also go to the office team, who were always very helpful and effective whenever contacted. We won't hesitate to use Rentokil/Peter Cox on any other occasion. Many thanks.

Punctual, polite and hard working, from the 1st contact the team communicated well, arrived on site at the time stated and worked continually, no time wasted. On completion each day they explained what had been done, what was left to do and cleaned up fully before departing.

The surveyor Sam was very good and explained everything that he had found and discussed possible solutions. Jason who came to do the work was very good and talked us through what he had done. All staff I-spoke to on the phone were polite and efficient

Following on from having our whole house treated for wordworm,we found a further attack on our kitchen roof. We contacted the Liverpool office and they booked us in with Chris Fox who was our previous inspector who attended promptly and he arranged a top up on our previous treatment. This was undertaken in a very short timescale with Steve Morgan the technician on the day,turning up on time,had a very professional persona,explained everything that he was about to do,covered everything that was still in our gutted kitchen with plastic and completed the spraying in a controlled and professional manner. He explained we would need to leave the area unoccupied kitchen for 24hrs and kindly left warning signs on both of the entrance doors to remind us. Although we had to have a revisit due to us finding further woodworm in the kitchen while gutting the kitchen for a new refit,we can honestly say it was completed professionally with no fuss and gave us the confidence that we had now sorted the woodworm issue. We would have no problem in recommending Peter Cox to complete any work with any of the services they offer. It should certainly be the first call you make if you have any restoration issues. 10 out of 10 all around and hence the 5star review. Thank you and well done.

Evert visited site this week to carry out redrilling of brickwork where a previous team had not drilled deep enough into the inside skin of cavity wall . He actually purchased a longer tube than he is usually supplied with so that he could ensure the work could be done correctly .I am now confident that it has been done correctly. Thank you Evert for resolving all our problems

Vance and Rach where amazing the entire team where outstanding and extremely helpful in every aspect of the work . I would highly recommend this company in aspects of the work that they did . Thank you for all your work fabulous.

Really pleased with the damp work carried out. Tony Clarke was really helpful and a pleasure to deal with. Would recommend!

Great service from the first phone contact to the finished job. Very accommodating to 4 date changes! Reliable and professional throughout as well as being friendly and kind.
Only one wee draw back - when calling the operator took a while each phone call to locate our postcode despite having called many times.... but a big thank you to L-A for being so patient and kind.
Thank you

Very professional. The team were in continuous contact, they were very professional and clean.

Dissappointed with Peter Cox.
Had fully dpc injected back in 2019.
It didn’t work and apparently this is due to the plastering not being done only injection of DPC.
We’ve tried to get this remedied but as Peter cox did half the job other damp companies won’t touch it.
Peter cox want hundreds of pounds on top of the thousands already paid to re survey.
I had the team who did the work back out and they made a hole in the wall and said I need to find someone to render in sand and cement. Left the hole in the wall which I had to fill.
If anyone from Peter Cox reads this please do feel free to get in touch and remedy this.

I had some damp issues in my home and after calling a few companies I opted for the professionalism of Peter Cox. I am a female home owner so it was a little daunting. My surveyor “Shannon” was fabulous and explained everything I needed to know, why, when, how and prevention. Shane was really good. He did most of the work, removed floorboards, joists and replaced and took the concrete off the walls. Very respectful with my furniture and left my home clean daily. (Couldn’t help the obvious dust). Andy was also a good plasterer very pleased with the work and redecorating has just stated. Thank you.