The delay in shipping had barely any communication on why. Lucky I wasn't in desperate need and planned ahead. Better communication in between ordering and shipping would be great. Once shipped less n... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always great shopping from petcircle. They always deliver very quickly and the one time I had any problem with them where they send me the wrong product they very quickly solved the problem with me ov... Se mer
Företaget har svarat
I found it difficult to set up automatic delivery by myself but once I could communicate with your staff , they did it for me. Very fast delivery and great price compared with our pet shop. Thankyou.a... Se mer
Quick postage Great prices Shame about the actual delivery itself which isn't Pet Circle's fault but when delivered i could literally hear the boxes that contained the kitty litter being thrown nea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. We also offer a same day shipping option for selected Sydney suburbs - order before 1pm, and you will receive your order the same day before 7pm (even on weekends!). Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Kontaktuppgifter
Level 7/9 Castlereagh St, 2000, Sydney, Australien
- sales@petcircle.com.au
- www.petcircle.com.au
4,5
Utmärkt
8 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointed
I’ve never had an issue in the 5+ years of being a customer but….
I know there are many issues regarding fuel atm but the cost of my dog food does not warrant jumping $36 from my last order. Disappointed?!, very much so.
19 april 2026
Omdöme utan inbjudan
Fast delivery and good prices
19 april 2026
Omdöme utan inbjudan
Great delivery time
17 april 2026
Omdöme utan inbjudan
Very fast delivery 1 day at a very good…
Very fast delivery 1 day at a very good price. Keep up the work
17 april 2026
Omdöme utan inbjudan
I found it difficult to set up…
I found it difficult to set up automatic delivery by myself but once I could communicate with your staff , they did it for me. Very fast delivery and great price compared with our pet shop. Thankyou.april
6 april 2026
Omdöme utan inbjudan
I have been shopping from pet circle…
I have been shopping from pet circle for a while know I love the auto delivery
18 april 2025
Omdöme utan inbjudan
The delivery was fast
The delivery was fast, and all the products were in the parcel.
13 april 2026
Omdöme utan inbjudan
Always good value and very helpful if…
Always good value and very helpful if any issues
16 april 2026
Omdöme utan inbjudan
Ordering was easy and omg placed my…
Ordering was easy and omg placed my order on the Tuesday and it arrived on the Wednesday, unbelievable!. It was also packed very well. Very happy allround.
14 april 2026
Omdöme utan inbjudan
Always Great Prices.
Amazingly fast delivery and always very competitive prices.
15 april 2026
Omdöme utan inbjudan
My delivery was an absolute nightmare
My delivery was an absolute nightmare. Not long after delivery to the wrong address I contacted your customer service. The only “help” they could provide was send an email to the “courier partners” who would get back to me in 48 hours. The delivery was blocking my neighbours access to her garage. She was not happy. I was distressed. I was forced to move 5 x 13kilo boxes away from the garage door & having a back injury it was extremely difficult. Having customer service support offshore, who cannot contact the courier company is not great. I ended up contacting the courier company myself & was in contact with them until re delivery on Monday lunchtime. Do better PetCircle, employ staff in Australia who can troubleshoot when a delivery goes wrong.
11 april 2026
Omdöme utan inbjudan
The delay in shipping was frustrating
The delay in shipping had barely any communication on why. Lucky I wasn't in desperate need and planned ahead. Better communication in between ordering and shipping would be great. Once shipped less notice would also be great. I recieved over 8 emails once the package left. I really only needed 1 . This resulted in me cancelling my auto shipped items as I donot trust i will recieve on time in actual busy periods.
16 april 2026
Omdöme utan inbjudan
A1 service
I can find what I looking for easy and delivered very quickly NO COMPLAINTS
14 april 2026
Omdöme utan inbjudan
Great Company!
Delivery was always on time and reliable. It was really great to support other businesses and not have to worry about getting these from the supermarket. Better prices here too!!
16 april 2026
Omdöme utan inbjudan
Delivery instructions are never followed
Every time I order from Pet Circle, the delivery instructions are never followed.
I live in an apartment and have clear instructions to leave the order IN the lobby.
Every single time the order is left on the street OUTSIDE my apartment without the driver even ringing the intercom.
I have alerted Pet Circle of this 5 times, to no avail.
My orders are generally $100-$250 not exactly the best customer service leaving orders on the street OUTSIDE.
Petbarn match the prices of Pet Circle and delivery instructions are followed.
14 april 2026
Omdöme utan inbjudan
It was the delivery problem
It was the delivery that I had a problem with. I was notified the parcel had arrived and I had to walk up and down the street hoping I could find it. My $70 parcel had been put on #7s doorstep not #3. I did emal Pet Circle who did apologise.
14 april 2026
Omdöme utan inbjudan
Svar från Pet Circle
Hi Leonie,
Thank you for sharing your feedback.
We are sorry that your experience was not an amazing one and we are very disappointed to hear that we have failed to meet your expectations with this delivery.
We would like to assure you that we are constantly working to improve our customer experience and welcome any feedback that we can use to do so.
If you haven't already, could you please reach out via sales@petcircle.com.au and our customer service team will be able to pass on your feedback.
Kind Regards,
Sandy
Purchase was easy as normal but…
Purchase was easy as normal but delivery was a bit slow compared to normal.
9 april 2026
Omdöme utan inbjudan
Svar från Pet Circle
Hi Mike,
Thanks for your feedback!
We’re glad to hear ordering was easy as usual, though we’re sorry the delivery was a bit slower than you’ve come to expect.
We appreciate you flagging this and will share it with our team as we continue to improve.
Kind Regards,
Samantha.
Excellent service
Excellent service. It was only a couple of days after I ordered that my parcel arrived. Really spot on service.
Thank you very much.
13 april 2026
Omdöme utan inbjudan
Svar från Pet Circle
Hi Robyn,
Thank you for your lovely feedback! We’re so glad your order arrived quickly and that everything was spot on.
Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
Svar från Pet Circle
Hi Margaret,
Thank you for your lovely review!
We’re glad you found our website easy to use and our prices competitive. We truly appreciate your support!
Kind Regards,
Sandy
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