P.C. Richard & Son Omdömen 

I bought a JennAir induction cooktop from PC Richard in February 2025 and it has been a nightmare from day one. It has never worked right and I’m now on my sixth service visit with no solution in sight. They keep swapping out parts but nothing fixes it. I haven’t been able to cook a real meal for my family in months. When I asked for a refund or to choose a different model, they flat-out refused, saying they only do that if it’s “unfixable”, but how is this not unfixable? On top of that, every time they’ve lifted the heavy cooktop in and out, they’ve scratched the top of my JennAir fan, which sits flush with it. I am beyond frustrated and completely disappointed with both the product and the service.

I live in long island and as one of the few PC Richardson stores left that I went to had terrible service. They do not know what they are doing and they upcharge you on your receipt, please check it before you leave. I went in there for a printer and paid $2 more on each of the 2 inks I bought and (19.99 went to 21.99 and 29.99 went to 32.99 although the sticker was on the ink cartridge)

They were not good ink, and as well they sold me a broken computer that has a problem with the ink cartridge. It was sold as is but he focused more on the sale than he did telling me what the issue was. They sell you broken items knowing that it would cost more to be fixed, please be careful and shop around. This "family owned" business has created an environment that seems like they are cleaning out their families garages. Be careful and stay focused, happy shopping!

After numerous visits to repair my induction cooktop, PC Richard’s finally came yesterday to install the needed part. I was relieved that the nightmare was over. Or so I thought! It turned out that they needed yet another part. PC Richard’s had to order it! Why doesn’t this company have parts in stock? This has been the worst repair service I have ever experienced.

Everything went wrong. First, the install--crew came with two new window Windmill AC units...both 12,000 BTUs. The two men said they had 14 deliveries to do after our delivery. They came with two install kits. 1) Foam pieces did not fill the gaps in either of our two windows. 2) the exterior brace for one unit was meant for a smaller unit. 3) They installed the two units foam that did not seal
properly (bugs got in immediately) and one brace was for a12,000btu unit and one was for a smaller one. The installers said "that' what they gave us." OK. I called the store to complain. I was told it would take another week for another crew to return. HELP! I paid for both delivery and install!

Terrible customer service. PC Richard doesn't care about helping their customers. It's been over two months since reporting several issues with my purchase, an LG A/C , and they have done nothing.

We are now three weeks into the saga of microwave delivery. Three previous days delivery has been promised and not fulfilled. Today it was promised between 8:30am and noon. It is now 2:15 with no communication at all from PC Richards. This is unconscionable. If I could rate this lack of any service whatsoever below one star, I would give it minus 5! My recommendation is that you go to one of the many other appliance dealers and avoid PC Richards like the plague!

Awful service and installation. I can't believe how awful of an experience i had with PC Richard and Son. When installers arrived they were rude and even pressured me into paying them an additional $130 dollars for brackets. A few weeks later, we discovered that the AC was installed incorrectly and was leaking down the wall. We had to attempt to re-do it ourselves. Customer service has not been helpful either!

I bought a refrigerator from them 2 years ago and bought a 2 year warranty from them. My fridge stopped working and I called their service department and they said my 2 year warranty was over, which I didnt understand because it comes with a 1 year manufacturer warranty and the 2 year warranty I purchased should of been on top of that but he said no they go hand and hand which makes no sense because why would I be paying for a year of warranty that's already covered? Then he told me they dont have technicians to repair the brand of my fridge anyways so why sell me a warranty I wouldn't be able to use regardless? They take your money and dispose of you after that no urgency for the customers whatsoever.

Я купил стиральную машину,но она очень сильно вибрировала что я решил вернуть обратно и купить другую модель.мне отказали.они присылают технический персонал для проверки,и тянут до последнего дня гарантии,но они не поменяют продукт,только через суд .клиент всегда прав,этого в Америке уже давно нет.больше никогда в эту сеть магазинов обращаться не буду,и другим не посоветую.отвратительный подход к клиентам.вытянуть из тебя деньги и вытереть об тебя ноги,вот что это за компания.

Buyers, beware of PC Richards rigid return policy!!! I purchased an a/c during the recent heat wave 6/2025. My room size is 154 sq. ft. and I purchased LG 10,000 BTU's. This is more than enough to cool the room. I had a question, and I call the store. A woman answered the phone, and gave me her name, which was very unusual. I asked her 3x what her name was, still did not get it. I asked her to spell it. she said "I just gave it to you!" with an attitude, and refused to spell it. Her name was Zephriah (sp). I asked to speak to a manager, and I got Ziyiriah (SP). I explained the encounter I had with Ziyiriah (SP) she said. "I was there, she gave you her name!" (with attitude) Yes, she gave me her name but, when I asked her to spell it, she refused. In establishments where there are good customer service, employees will proudly say, and spell their names, because they know they are providing quality customer service, and has nothing to hid. Not here! Anyhow, after using the a/c I noticed it took approximately 4 hrs. to cool the room. I called the store 21 times. I was placed on hold, for long periods sometimes 15 -20 mins. I called back. They transferred me to Dan the sales man who sold me the a/c. He place the call on hold never returned to the phone. I called back, asked for Dan, I was told there are no employee by that name. I provided my phone #, they checked my order, Dan was my sales man. Dan came to the phone, told me he would get me a manager. I waited, and waited, and no one came. I called back, asked for Dan. There is no one there by that name. I was very frustrated, I called back, and I got a man with a strong Indian accent. I asked to speak to Dan, He said "No one works here by that name" I said to him "this place runs like a mom & pop shop. I have been trying to speak to Dan, or a supervisor, for the past 11/2 hour. I have been placed on hold for long periods, and no one returns the phone. He said "stop yelling at me, or I will hang up the phone!" I said to him "Go ahead! don't hear me yelling, what you hear is a frustrated customer who has been on the phone for 11/2 hours trying to get help. And by the way, there's a difference between yelling, and speaking firmly" He said "I don't need you to educate me" I said " I will, because you're using words in the wrong context". He disconnected the phone. I called back 7 times. Each time I called, the phone was disconnected. I went to the store, spoke with manager Sarah, explained to her what I encountered, and showed her my phone log of how many times I called, and how many times I was hang up on. She never apologized. She stood there with a stern look on her face telling me that PC Richards do not sell merchandises on trial basis. I said "and I don't buy puss in a bag" I asked for the phone number for corporate, stepped out of the store to my car, then walked back in. I caught Sarah, and another woman discussing me in conversation.

Purchased a Thermador Refrigerator and stove - spent over 20k and added a 10 year warranty. Two years later our heater in the refrigerator went {?}. Try getting someone to help you at PC Richards.. Awful -Awful service.... we lost all our items and its day 4 of still getting the run around of waiting for someone to approve a part.. STAY AWAY from Pc Richards -

from start to finish, my 50 inch samsung 8qf tv was set up and running in a short time. the 2 delivery men did a nice job. my problem is not with PC Richard but with samsung for putting large screen tvs on the market that have what i think are built in defects. 1. losing sound out of nowhere. this has happened a few times so far.
but samsung in their wisdom knew about this defect and informs you in the manual that you have to go into the settings and look for a device care logo. then you have the tv tun a diagnostic and the sound is fixed. but until i found out how to fix i was cursing PC and Samsung all over the place. what they say to do addtionally is pull the main plug or the dvr box disconnect and then wait and then reconnect. hey mighty samsung that is not what this 84 year wants to do and i spend over $700 for a new tv. Your products should come out of the factory in perfect conditions. if you are builing in fixit solution in the fancy tv, then it is your fault.

one other annoying feature is the tiny remote control device. very thin, perhaps 5" long with only press buttons. no numbers like the old remotes. it may take awhile to get used too, especially for us old folks .

Horrible delivery experience. Crew never showed during initial window, called to find out where they were and were told our window had magically been changed. They didn’t show in the new window either. They finally arrived hours late. We had moved an appointment for this delivery and lost money on that and ended up waiting around the entire day. Crew was sloppy and dirtied and dinged up our walls and paint. We will no longer use PC Richard’s after that experience.

They’re super nice and helpful to get you to buy a refrigerator at the Yonkers store and then once you swipe your card they’re suddenly nowhere to be found. Worst customer service / communication ever. Salesperson doesn't return calls (they give you their cells) and you might have to call the store number 3, 4, 5, times before anyone even answers the phone. They ask you to email COI info ASAP and when you provide it ASAP and ask for a reply email confirming that they received it (and will process it), crickets! Multiple follow-ups on this COI also yields exactly zero responses. It should not take 7 days to get a response from your salespersons (2 people worked on this order and neither one replied to calls). I have cancelled my order and requested a refund.

Paid to have old dishwasher removed and new one installed. Company did neither. Do not trust this company.

I placed an order for same-day delivery. I met the cutoff time. The order didn’t arrive. I was told it would instead arrive the next day (June 25) between 11am–2pm. That never happened either.

The delivery team showed up at the PC Richard & Son store on Broadway in NYC, but couldn’t pick up the unit because the store couldn’t locate it. Eventually, the store manager said the AC unit had been “found” and would be delivered by 4pm. Nothing showed up. I called back at 8:50pm, 10 minutes before closing, and was told — again — that the order was never picked up. Their suggestion? That I get in an Uber the next day and pick it up myself.

Let’s be clear: I didn’t pay for same-day delivery just to spend $50+ on Ubers to do it myself. That’s not a solution. That’s avoidance.

The next morning, after it became clear they had no intention or ability to deliver it that day either, I called and asked to cancel the order. The customer service rep said it had been cancelled and I would receive an email confirmation shortly. Nothing came. I called back two hours later and was told the order had never been cancelled, and that I would need to go through the store directly — even though it was an online order.

I called the store. They confirmed it was cancelled. Still no email. I called back again. A third customer service rep told me they had to “shut down their entire system” just to cancel this one order — and even then, the cancellation still hadn’t gone through.

So as of now:
– No AC unit
– No delivery
– No refund
– No confirmation of cancellation
– No apology
– No ownership
– No attempt to fix it

Just a cascade of miscommunication, disorganization, and wasted time. I’ve spent two full days calling this store, following up, missing business meetings, and trying to resolve something that never should’ve gone this wrong.

The worst part? Not one person took accountability. Not one person followed through. No one even attempted to make it right.

I don’t know what kind of operation they’re running, but it certainly doesn’t reflect any values of honesty, integrity, or reliability. This experience cost me time, money, and trust — and the only thing PC Richard & Son delivered was complete incompetence.

Keith was really helpful from beginning to end of purchase of out refrigerator. The price was good and the refrigerator was delivered in the window they said. After a terrible experience with our repair of the last refrigerator I was pleasantly surprised by their patience with us (Friday at closing time) Love our new fridge too!

I purchased a stove from PC Richards & son 12/15/2024. My experience was outstanding. The sales representative who assisted me Michael Diaz was very professional, courteous and knowledgeable. He was able to answer all my questions about the the stove and explain the features to me.

Jason the the high end kitchen area in hauppauge delivered the wrong swing on a 12,000 $ refrigerator. THE CUSTOMER WROTE DOWN WHAT THEY WANTED AND HE SAYS ME THE CONTRACTOR CHANGED THE ORDER. FIRST OF ALL ALL SWINGS MUST BE DOCUMENTED ON PAPER AND SIGNED AND SECONDLY IM NOT THE CUSTOMER.

I went to the PC Richard & Son in West Babylon, NY referred by a friend. I have been at this location before and have always liked their service, The Salesmen assisting me that day were Steve Sag and Jim C. Very Pleasant and attentive to my needs. I will be back. Thanks Steve and Jim