Parentaler Omdömen 

Bought for monitoring a childs iPad. The software for iOS only appears capable of tracking location. All other features appear to be absent. Requested a refund. Twice. No response so far.

They are dishonest in their name and what their app includes. I was told over chat that I would receive 50% off my year subscription, which they did not apply. After I had paid the full amount, I realized it was spyware, and my phone alerted me that the application I was trying to download could corrupt my phone, and the phone it was connecting to. When I went back to chat to get help, they tired to offer me other services instead of refunding my money. Then they said they would refer me to their billing department within 5 to 7 business days, which is convenient because that's the time limit when your bank can no longer cancel the transaction.

Really wish I read these reviews before purchasing. Very misleading and disappointing.

DO NOT BUY THIS APPLICATION!!!
I subscribed to Parentaler and authorized one payment. When I received the welcome email I was informed that I was receiving MSPY, which I had reviewed previously and did not want.
Then a second purchase was put through on my card for an app upgrade that I did not request or authorize.
I have contacted my Financial Organization and they are reviewing the fraudulent charges.
I have tried to contact the company and the line is busy Also sent an email through the site and have received no response.
DO NOT BUY THIS APPLICATION!!!

SCAM!!! I wish I had read reviews before “trying” it. Got charged 3x initially and have sent multiple emails to try and get refunded for two of them. I haven’t even gotten a single response back. I can’t find a phone number to be able to talk to an actual person. And when we tried to download onto our child’s phone, it didn’t even work. I honestly don’t know where these glowing reviews are coming from, that must also be a scam.

Just wanted to update, I did finally get a response from them (after being charged 2more times) and I’ve asked them for a refund just for the last 2 (still getting charged for the other 3) and all they did was offer extended time. I WANT A REFUND!! Customer service is crap

Tried to trial the app which led me to sign up for a subscription. The app did not show up on my phone and I was charged 3x the amount by a different company. This is a fraud and are taking people's money under the guise of protecting our children.

So my signup through caretaker wound up being an entirely different company which proceeded to charge me 3 times including foreign processing fees and 3 different prices within 24 hours for what was supposedly a 3 month trial. Then it didn’t even work as advertised. Disgusting

Absolute SCAM !

Please take the time to read the other bad reviews. You are expecting to subscribe some very promising parental control app but in the end paying for a costly subscription to mSpy !

They say they got acquired by mSpy after you purchase with your credit card. The back-office has no real parental controls whatsoever.

It is just money thrown away for which the customer service seems to absolutely not refund anything.

I have already filed a complaint with my bank.

DO NOT FALL FOR THIS SITE

Thank God Wells Fargo flagged and declined charges by this deceptive, scamming company. They literally attempted to charge my debit card 10 times under several different company names, some from Hong Kong. They are somehow affiliated with mSpy, which I have no interest in doing business with. I highly advise you not to give them your financial information!! Any positive reviews are highly suspect!

I subscribed today to what was supposed to be Parentaler and after payment I find out that it isn't Parentaler but Mspy. I contacted mspy to try to get a refund and they really really don't wanna give me a refund. All they did was say they had to escalate the mattrr to their billing department. I then left a message with the Parentaler people and they won't be getting back to me for two or 3 days! All of this mess took place in the time span of like 10 min. I'm not very optimistic about getting a refund. This is completely bogus! It's deceptive marketing on the part of Parentaler and bad business!!! Do not use this company. I'm so disappointed because whatever Parentaler claims to be on their site actually looks great! Too bad it seems to be an all out scam.

DO NOT USE THIS IS A SCAM!

Doesn’t work with iPhone even though it advertises this they have taken £120 out my bank and I don’t even have any use of anything refused to refund want me to download a third party I’m trying to report to bank as fraud

AGGIORNAMENTI AD OTTOBRE:
Dopo la loro risposta qui su trustpilot, ho scritto loro un email il 27 settembre chiedendo se fosse possibile ricevere un rimborso, perchè dopo un mese e mezzo senza ricevere risposte, avevo provveduto ad acquistare un altro parental control..non è colpa mia se non mi hanno attivato il p.c.
NESSUNA RISPOSTA.reinviato l email a più indirizzi (billing, refund, ecc.)MA PIU' RICEVUTO NE' RISPOSTE NE' TANTOMENO RISARCIMENTI!!!!!

AGGIORNAMENTI: Dopo la loro risposta di 7 giorni fa :'Purtroppo, non possiamo procedere con la tua richiesta di rimborso poiché contraddice la Politica di rimborso di mSpy. Il reparto fatturazione di mSpy approva la richiesta solo se ci sono problemi tecnici con il software, che non possiamo risolvere.'
NON C'è PIU' STATO MODO DI CONTATTARLI E NON HO PIù RICEVUTO IL SOFTWARE PER IL PARENTAL CONTROL...CREDO PORPRIO CHE SIA UNA TRUFFA E NON RIVEDR0' PIù I MIEI 126 EURO.

Ho acquistato parentaler il giorno 14 agosto, da allora non ho ancora ricevuto il link per scaricarlo.Ho inviato più messaggi (purtroppo l assistenza non esiste, c'è solo la possibilità di scrivere attraverso il form della pagine internet -.Ho ricevuto solo una risposta in cui mi chiedevano di inviare lo screen shot del pagamento, e i primi e ultimi numeri della mia carta.
Da allora più nulla, ho chiesto (sempre tramite form) di avere il rimborsso.Più nulla.
Non so come andrà a finire, ma a prescindere, un sito che vende qualcosa e che pubblicizza servizio clienti dovrebbe avere almeno un recapito telefonico o una live chat per essere contattati. Non sottoscrivetelo.
E' difficilissimo metterssi in contatto con loro e in caso di richiesta di rimbrso non si sa che fare e se verrà risarcito ( 80 euro + Iva= 126 euro x 12 mesi)

Very accurate description of the service and very good service

Parentaler is a complete scam! Parentaler site says all of what you “need” to do but as soon as you purchase, it says you purchased MSpy & not even on that website. So obviously they figured out a way to taking scamming to another level!

Parentaler and mSpy have proven to be deeply unsatisfactory in their service delivery. Their complete absence of meaningful customer support, instead resorting to automated replies, is exasperating. Their actions indicate a deceptive scheme; promising a comprehensive package yet failing to provide even the basic capabilities equivalent to what my iPhone offers in tracking my child's phone. What's more, they painful is that they charged me three months in advance, an unmistakable sign of their fraudulent practices.

9/20/24 - Update: I was told in the reply that someone contacted me regarding this problem and that I have yet to get back to them. I never received a message from them. I should be entitled to a refund, since your service never worked. Original: Parentaler is connected with mSpy, both are horrible. No customer service, just an auto bot. Never got a login or told how to install this. I am glad I didn't. I used mSpy over a year ago and it broke my sons phone because it messes with the software and can't be fixed by our provider. If I had known Parentaler was linked to them I never would have tried them. I have asked for a refund the same day, and several days since. Now it's now been a week, no contact and no refund. I will have to cancel my card just to make sure they don't hit me again for a charge. Lesson learned they are a scam.

Horrible customer service. They bragged about a refund policy in 14 days and I was unsuccessful getting it to work. If you need assistance with the software they want to charge you $40 extra to connect with a technician. I asked for a refund and it took quite a few days to get a response and I went back-and-forth with them and they denied a refund. I should have read these reviews first. But I trusted the company and that was my mistake. Do not use them.

Il sito è convincente, ma quando ho deciso di sottoscrivere e pagare il loro abbonamento (annuale), ho trovato un'altra pagina con due altri servizi (mAssistance e Priority Support) indicati come da aggiungere, e non potevo togliere la loro selezione. A un certo punto ho cliccato sul tasto "continua" e ho visto questi due servizi extra addebitati.
A quel punto mi veniva consigliato di scaricare l'app mSpy, ma le recensioni erano pessime, con gente che parlava di truffa. Allora ho chiesto assistenza nel loro sito, ma la risposta era probabilmente data da un bot, che suggeriva di aspettare 5 - 10 minuti. Non c'è mai stata risposta.
Ho fatto bloccare la carta di credito dalla mia banca, e ora chiedo la restituzione dei soldi.

First issue - click "TRY NOW" and you are actually committing to buy the software.
Second - it's hopeless - would not download any data either by wired connection or through iCloud
Third - "useful" functionality requires you to jailbreak the phone, which voids your warranty and can brick the device.
Finally - I'll keep you posted on my refund but based on other users' experience I'm not holding my breath,

Absolute rubbish, app fails to load, do not touch thus bunch and be prepared to have a long wait for a refund.

Absolutely not fit for purpose