Parajumpers Omdömen 55

Mijn jas is nat van de binnenkant ! Niet waterdicht!

Minderwertiges Material - Mantel war nach zwei Monaten kaputt. Inkompetenter Kundenservice. Mantel sollte repariert werden. Habe ihn eingeschickt und bis jetzt nach Wochen noch nicht zurückerhalten. Zudem hat Parajumpers noch Reinigungskosten in Höhe von 61 Euro verlangt obwohl Mantel bereits gereinigt war. Niemals würde ich bei dieser Firma wieder kaufen. Bitte Finger davon lassen.

Je ne comprends pas la mauvaise note attribuée à cette marque, je dispose de 4 bombers GOBI et ce sont des merveilles à porter, à pied, en voiture, à moto. Ils sont pratiques, résistants, la contenance de leurs poches est extraordinaire, ils passent en machine à laver et je ne les quittent pas d'octobre à avril...

Een muts besteld op 7 december geen mail gehad dat die verzonden is ik heb die muts nog steeds niet contact opgenomen met hun en zie doen niks geld niet terug gekregen nu nogsteed niet nooit bestellen daar je krijg niks 60 euro weg nu

Brought a baseball cap and wasn’t satisfied with the finishing on the patch logo! There was still loose thread which skulks been cleaned! I contacted them via phone then email and they have yet to respond! Luxury clothing company with customer service that doesn’t match its brand!

Ich habe ein T-Shirt im Wert von 70.-€ bestellt, das nach 2 Wochen gekommen ist.
Die tatsächliche Größe hatte mit der ausgezeichneten Größe nicht zu tun.
Bestellt Größe XXL und das T-Shirt hatte die Passform der Größe L.
Habe das Shirt zurückgesendet und es wurden mir
15.-€ Rücksendekosten abgezogen.
Das sind 20% des Warenwerts.
Ich denke, das ist im Onlinehandel einmalig und völlig abstrus.
Ich möchte eindringlich vor einer Online-Bestellung bei diesem Hersteller warnen!

Trui besteld voor zoon die jarig was. Ik dacht voor 7 euro een mooie cadeau verpakking te geven. Dat was een extra service. De trui kwam binnen in een plastic zoals t hoort met alleen een wit vouw papier eromheen en twee oranje kaartjes in een gewone bruine doos. Dus niks geen mooie cadeau verpakking. Contact gehad met Sam, Gloria en nog iemand omdat ik daar geen 7 euro voor wil betalen en dat terug wil krijgen maar na twee mailtjes reageren ze allemaal niet meer! Meer dan slechte service voor een bedrijf als dit!!

Avoid

Purchased a jacket for my niece 350.00 parcel was recieved with item being far too small.

Their returns process isn’t user friendly you need a RAN number then I wasn’t issued a return label! Emailed them, 3 days later they email back a return label, drive 3 miles to nearest Fed Ex depot they wouldn’t take the parcel as it wouldn’t accept there return label, emailed them again, they are now just ignoring my emails so I will speak to the bank to see if they will complete a charge back I have proof I wanted to return the item!

They are unhelpful and stipulate no refunds if goes over 15 days but it takes them days to get back to you, 5 days left and still stuck with a parcel!
Hate companies like this, avoid!

A fuir ! J'ai commandé la veste Tilly qui est affichée à 480 € en taille enfant... en passant sur le panier elle est facturée 500 €. Après réception le produit ne convient pas et je constate que le site facture 15 € de frais de retour.

Date de l'expérience: 21 septembre 2024

4 weken gewacht op een t shirt. Was een cadeautje daarom meerdere malen contact gehad met de klantenservice. Zij bleven zeggen dat er een storing was en dat hij nog niet verzonden was. Ik raad aan hier niet te bestellen

AVOID !! Wish I could give zero !!

I can’t stress enough how BAD this ‘customer service’ was. The delivery timescales are completely inaccurate and FALSE !! I placed an order for a jacket for my husbands birthday (2 weeks before), shipping stated 4 days to UK.

After 10 days of calling them and emailing them without any response (only that they had raised a case), I have just received an email from FedEx stating that the shipment has only been received by them today (2 weeks after the order date) and that I can expect to receive it next Wednesday - another 7 days !!!!

I’m livid !! Won’t ever order again. The time spent chasing this and the stress has been completely unnecessary. All caused by false and misleading information !!!

The absolute worst customer service I've ever encountered. THE WORST! I returned two coats using the labels they provided. They refunded only one coat. Then it took six weeks of back and forth emails (31 emails total) before they would refund the second coat, which was worth $878.

They repeatedly sent me screenshots of the first refund saying everything was refunded. And no matter how many times I repeated the explanation of there being TWO coats, it just went around in circles over and over.

Then miraculously, on the evening after my bank confirmed that they'd support my credit card dispute and refund me the money, suddenly Parajumpers agreed to refund me for the second coat. So it took them from March 20th, when they received the coat, until May 11th to refund me.

And to add insult to injury, they deducted a return fee. At the bare minimum, that fee should have been waived given their appalling handling of the return. Avoid at all costs!

Ich bin fast aus den Wolken gefallen, 40 €uro Abzug für Versandkosten weil die Jacke zu klein ist!
Komischerweise aus Italien nach Deutschland 25,- nach Italien 15,- so kann man auch Reich werden!!!
DHL Kosten in der EU für 2Kg Paket 14,49
Des Weiteren ist die Widerrufsbeschreibung ganz schlecht zu finden. Warum, liegt wohl auf der Hand!!!
NIE WIEDER!!!!

Ordered a fleece/jumper with postage £300+ and comes like this from fedex looks like it’s been bashed about before it hit my house. Jumper wasn’t even in the wrapping !!🤣 just left on top. Messaged them all I got was “we appreciate your feed back is the item damaged” ..

No Karen it’s not but please improve on your postage it’s the bare minimum.

Ignorant customer service
Inaccurate size guide so had to send the item back as to big and I got charged £15 even though I ordered the correct size according to the size guide.
Having read the reviews on here wish ide have checked before I parted with my money. Funny thing is if they had of not charged me this ide of bought the size down so because of that they loose out on £500.
I wonder when I'll get or if I get my refund, glad I used paypal

I ordered a parka on November 11th. arrived the wrong model and wrong size, so I send it back and they received on November 29th.

Since then the only updates I received were "Sorry for your inconvenience" and "it will be done in a few days" which I had to ask from them via email. The whole communication with CS was the worst I have ever experienced with premium brands, even by mail, bu phone, I'm totally frustated.
Until today 14th January I didn't received the reimbursement.

0 experience for a 1100€ parka. For sure I will never order again.

I ordered the long bear 2moths ago… after few weeks I canceled since they did not send me the jacket. And now it’s already a month I haven’t received my refund of 795€. They literally lied to me saying we already released refund contact your bank.. until today I called them
again they said we are working on it. Which means they literally lied to me which not a surprised and made me to call my bank for nothing… biggest scammers.. boycott it please.

Pakket kwam 3 weken laat aan daarbij had ik een muts en een sjaal besteld muts was er niet in had overigens gebeld ondertussen aangezien t telaat was hebben ze niet eens gezegd dat die muts er niet was en m’n geld heb ik ook nog steeds niet heb ruim 4 weken geleden besteld zou je spullen bij Nederlandse retailers halen

Ordered parka during the Black Friday event (free express shipping). Parka was delivered 3 weeks later (instead of 2 days of expected time).

During that time the only updates I received were "Sorry for your inconvenience" which I had to ask from them via email. The whole communication with CS was the worst I have ever experienced with premium brands.

When the purchase finally arrived the whole parcel and inside looked like garbage. I wish I could upload the images but you can imagine a vastly oversized box with all the contents just messed up inside.

0/10 experience for a 1080€ parka. Will never order again.