I have been using Panda for a couple of years for a rental property. And everything was going fine until some issues started in November. Since then they just stopped collecting the bins. I ring th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Upon contacting the Panda helpline about a missed collection the gentleman (Ger) was attentive, courteous and very helpful. He said that he would make enquiries and contact me with a solution.... whic... Se mer
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Diane was very helpful was uncertain to my billing and collection dates as i recently used Panda as my service provider. Helpful and highly value customer, thank you.
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I’ve always been supported by panda, they do look after long term customers! The lady I spoke with was extremely friendly and professional and done whatever she could to resolve my issue. It’s employe... Se mer
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Skrivet av företaget
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Kontaktuppgifter
Ballymount Road Upper, D24E097, Dublin 24, Irland
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4,2
Bra
3 tn omdömen
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
When AI Paddy could not answer my…
When AI Paddy could not answer my question, I was transferred to Michaela as she immediately sorted my issue.
24 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your review Karen! We’re glad Michaela was able to step in and get everything sorted for you. We really appreciate your feedback!
Bins just stopped being collected as usual 5 months ago. But they still take the monthly payment and cant fix the collections
I have been using Panda for a couple of years for a rental property. And everything was going fine until some issues started in November.
Since then they just stopped collecting the bins. I ring them every week and they say the issue is resolved but dont explain what the issue was. But then the same thing the next Monday.
I ring and get emergancy collections when the bins are overflowing. But thius issue has been going on for nearly 6 months now and they do not seem very keen on resolving it and also ignore my requests for a propper refund for the period where their service wasnt supplied .
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for sharing your feedback with us. I’m really sorry to hear about the ongoing difficulties with your collections. This isn’t the experience we want for our customers.
We’ve reached out to you for some additional information so we can look into this properly, so please reply whenever you can and we’ll take it from there.
Thank you again for letting us know, and apologies for the inconvenience caused.
Phone call was answered quickly and the…
Phone call was answered quickly and the lady that answered was very helpful in sorting my issue.
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your lovely review Rachel! We’re delighted to hear our agent was able to help you quickly and get everything sorted. We really appreciate your feedback!
Excellent communication and very…
Excellent communication and very friendly and helpful making my experience very easy!!
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your kind review Melody! We’re so glad you had a smooth and positive experience with our team. We really appreciate your feedback.
Never ever will I return to Panda
Never ever will I return to Panda. I changed to a cheaper provider as Panda are charging too much. Even more so for loyalty than a new customer. And no, it's not due to an introductory offer. It's based on the standard set monthly price between two companies.
I cancelled on Feb 27th and I was informed by Abiola that my bins would be removed within 4-5 working days.
When this did not happen I called again and another agent said they would be collected within 10 working days.
Bins still weren't collected so I called yet again and I was ensured they would be collected last week.
Again bins have not been collected. So today being another new week I called asking why they haven't been collected and I'm told they will look into it and call me back. Nobody called back. Absolute joke.
Bins are out on the road half the time when the winds pick up. I'm told they are not my responsibility anymore by your agent as I've cancelled and it's only a matter of time that there'll be an accident because I'm done picking them off the road.
Account # 2306341
27 februari 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for sharing your feedback Sean. We are really sorry to hear about the difficulties you’ve experienced with your bin removal and the repeated delays you’ve had to follow up on. This isn’t the level of service we aim to provide.
We understand how frustrating this has been, especially after being given multiple timeframes with no follow‑through. We have passed your comments on to the relevant team so we can review what happened and make sure your bins are collected as a priority.
Thank you again for bringing this to our attention.
Excellent customer support
Excellent customer support - I was moving to the new house and the customer team was very helpful and it was very easy to switch everything.
Thank you
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your kind review! We’re glad the team could make your move and switch to your new home easy. We really appreciate it.
Diane was very helpful was uncertain to…
Diane was very helpful was uncertain to my billing and collection dates as i recently used Panda as my service provider. Helpful and highly value customer, thank you.
21 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Diane was able to help clarify your billing and collection dates. We truly appreciate you choosing Panda and value you as a customer.
Niki was the agent and she was very…
Niki was the agent and she was very nice and solved the issue on the phone.
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're glad to hear that Niki was very nice and able to solve the issue for you over the phone.
Change of details
I received a quick response from Micaella on the app chat and she resolved my issue without any difficulties
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're delighted to hear that Micaella responded quickly and resolved your issue with ease.
Denis was very helpful
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're glad to hear that Denis was very helpful.
Customer service was 100% couldn’t…
Customer service was 100% couldn’t recommend enough
23 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're delighted to hear that the customer service was 100% — we really appreciate your recommendation!
it was concise and to the point
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're glad to hear the service was concise and to the point.
Lyla was very professional & Helpful
Lyla was very professional & Helpful. Thank you very much. Tristam
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're delighted to hear that Lyla was very professional and helpful.
The young lady at customer services…
The young lady at customer services followed up with the crew to check on my query. Everything was taken care of and she could not have been more pleasant and helpful. Thank you so much.
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're delighted to hear that our customer service agent followed up with the crew and handled everything for you. We're so glad you found her pleasant and helpful. Thank you for your kind words!
Absolutely amazing customer service!
Absolutely amazing customer service!
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're thrilled to hear you had an absolutely amazing customer service experience!
New Monthly Contract for 2026
Spoke with Shivang today and renewed my contract.
I found him to be very polite & professional & had a great knowledge of his role .
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for your feedback! We're delighted to hear that Shivang was polite, professional, and knowledgeable while helping you renew your contract. We really appreciate you sharing your positive experience!
Very helpful lady and hopefully I will…
Very helpful lady and hopefully I will have new smaller bins soon
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for the lovely review! We’re delighted to hear you had a helpful experience, and we hope to have your new smaller bins delivered shortly.
The representative was very nice
The representative was very nice, quick and professional.
20 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you for the fantastic 5 star review! We’re delighted to hear you had such a positive experience.
The man I was speaking to was very…
The man I was speaking to was very helpful, his name is Jay R. It is nice to speak to someone who has time to listen to you. Thank you Jay R.
19 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you so much for sharing your experience! We are delighted to hear Jay R was so helpful and took the time to really listen. We’ll be sure to pass your kind words along to him.
The assistant was very polite
The assistant was very polite, help, patience and a good listener.
19 mars 2026
Omdöme utan inbjudan
Svar från Panda
Thank you so much for your lovely feedback! I’m really glad the assistant’s politeness, patience, and attentive support made your experience a positive one.
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